About This Career Path
Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.
Government & Public Administration
Determine tax liability or collect taxes from individuals or business firms according to prescribed laws and regulations.
Government & Public Administration Industry
Tax Examiners and Collectors, and Revenue Agents
Average
$77,260
ANNUAL
$37.14
HOURLY
Entry Level
$46,590
ANNUAL
$22.40
HOURLY
Mid Level
$75,210
ANNUAL
$36.16
HOURLY
Expert Level
$111,360
ANNUAL
$53.54
HOURLY
Tax Examiners and Collectors, and Revenue Agents
Tax Examiners and Collectors, and Revenue Agents
Supporting Certifications
Degree Recommendations
Tax Examiners and Collectors, and Revenue Agents
01
Send notices to taxpayers when accounts are delinquent.
02
Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
03
Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.
04
Maintain records for each case, including contacts, telephone numbers, and actions taken.
05
Collect taxes from individuals or businesses according to prescribed laws and regulations.
06
Determine appropriate methods of debt settlement, such as offers of compromise, wage garnishment, or seizure and sale of property.
07
Check tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation.
08
Examine and analyze tax assets and liabilities to determine resolution of delinquent tax problems.
09
Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that deadlines are met.
10
Conduct independent field audits and investigations of income tax returns to verify information or to amend tax liabilities.
Tax Examiners and Collectors, and Revenue Agents
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Mathematics
KNOWLEDGE
Administrative
KNOWLEDGE
Law and Government
SKILL
Active Listening
SKILL
Reading Comprehension
SKILL
Speaking
SKILL
Critical Thinking
SKILL
Active Learning
ABILITY
Deductive Reasoning
ABILITY
Inductive Reasoning
ABILITY
Information Ordering
ABILITY
Oral Comprehension
ABILITY
Oral Expression
Tax Examiners and Collectors, and Revenue Agents
Adecco is currently assisting one of its clients in their search for a **Collection Specialist** in **Tempe, AZ - Zip code 85288** This is a great opportunity to join a leading American Multinational Company!
+ **Pay Rate:** $ 19.00/HR.
+ **Shift availability** Hybrid 3 days in Office 2 from Home after training is complete
**Top Reasons/Perks to Work as a Collections Specialist with Adecco:**
+ Daily/Weekly pay
+ Upskilling opportunities through the Adecco Aspire Academy
+ A chance to work with our client permanently!
+ Dedicated onboarding specialist
+ Dedicated TES
**Our ideal Collection Specialist must have/must be able to:**
+ Collect assigned accounts to a minimum efficiency of 95% or better.
+ Meet or exceed performance expectations for collection efforts based upon individual goals and objectives, e.g., minimum contacts per day, repossession inventory, and past due budget.
+ Process customer drafts, fee waivers, Right to Cure, and other deferrals on accounts based on written policy guidelines.
+ Order updated credit bureau reports or initiate the skip-tracing process in accordance with established guidelines.
+ Document all collections efforts in accordance with established procedures.
+ Process customers' payments through electronic draft.
+ Communicate regularly with management regarding the status of problem accounts.
**Education/Certification Requirements for a** **Collection Specialist** **:**
+ HSD/GED
**Experience and Skills Requirements nice to have for a** **Collection Specialist** **:**
+ Prior collections experience
+ Knowledge of collections or repossession
+ Demonstrated proficiency in basic computer applications, such as MS Office products
+ Bilingual in Spanish
**Note:**
**This role is On-Site; thus, open to candidates near/in/around In Tempe, AZ**
**Pay Details:** $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Full Time
The Collections Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.
**Responsibilities:**
+ Performs Collection Specialist 3 duties plus the following: Uses advanced negotiation skills to resolve escalated calls. Coaches less experienced collectors. Prioritizes workflow, and identifies process improvements by applying technical principles and techniques. Interprets procedures and instructions to choose among alternatives to seek resolution. Works under little to no direct supervision. May support an expansive and or diverse array of products services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided. Understands how assigned duties contribute to the work of the team unit and how the units coordinate their efforts and resources to achieve the objectives of the function.
+ Carry out collections management to the client portfolio with outstanding balance in order to regularize the client's debt and mitigate the risk from old credit´s
+ Offer the client all the information of their credit and debt via telephone, in order to make effective collection management maintaining the quality standards required
+ Update the data of unlocatable customers in arrears, through the CACS system, verifying their information and data history; with the purpose of locating them and being able to carry out collection management.
+ Orient the client according to their requirements and needs to other areas: Customer Services, retention, Citiphone
+ Comply with the strategies designed for Front End
+ Contribute to the monthly productivity standards of the Business.
+ Comply with monthly efficiency goals in buckets
+ Identify inconsistencies in the Collections systems that affect the products of the clients.
+ Offer Negotiation strategies, according to the client's specific situation or route the case to Remedial, or supervisor to offer the client alternative payment according to their condition
+ actively participate in the fulfillment of our Shared Responsibilities
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 2-4 years of experience in the collection area
+ I work under pressure negotiation ease of speech leadership adaptability
+ Ability to adjust quickly to changes and reprioritization in the market, client needs or organizational issues while remaining focused
**Education:**
+ High School diploma or equivalent
------------------------------------------------------
**Job Family Group:**
Operations - Collections Default
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**Job Family:**
Core Collections
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**Time Type:**
Full time
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**Primary Location:**
Tucson Arizona United States
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**Primary Location Full Time Salary Range:**
$43,960.00 - $57,340.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
**Anticipated Posting Close Date:**
Apr 19, 2024
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Full Time
Adecco is hiring immediately for Late-Stage Automotive Collections Specialists at Truist in Tempe, AZ. As a Late-Stage Automotive Collections Specialist, you will take customer calls, process orders, and provide issue resolution. Apply now and schedule an immediate interview!
Requirements:
+ High School Diploma or GED
+ 1+ years of recent late-stage collections experience
+ Bilingual speaker a plus
+ Automotive Collections experience a plus
+ Ability to remain calm and provide excellent customer service
What's in this for you?
+ Weekly pay starting at $19.00/hr.
+ Competitive benefits with options such as medical, dental, vision, and 401(k)
+ Generous Referral Bonuses
We have multiple shifts available, work with a recruiter to find a shift that works for you!
Click on apply now for immediate consideration for these Late-Stage Automotive Collections Specialist jobs in Tempe, AZ! After submitting your application, you will have the opportunity to schedule an immediate interview!
**Pay Details:** $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Full Time
**Job Summary**
As a Collections Specialist II you will assist customers with collecting payments on low risk accounts.
**Job responsibilities**
+ Work in a call center environment that requires 100% phone-based customer interaction
+ Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
+ Communicate with customers in a metrics-driven environment • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
+ Take ownership of each customer interaction while treating them with respect and responding with empathy
+ Work both independently and in a team environment
+ Abide by all applicable regulatory and departmental practices and procedures
**Required qualifications, capabilities, and skills**
+ 1 year collections experience
+ Decision making abilities
+ Previous auto experience
+ Organization and prioritization
+ Excellent communication and listening skill
+ Ability to work overtime as required
+ Bilingual (Spanish)
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Full Time
Description We are a reputable manufacturing company in Chandler, AZ, seeking an experienced Accounts Receivable Specialist on a contract-to-permanent basis. The ideal candidate will have strong Sage software skills and a background in accounts receivable. Responsibilities: Generate and send invoices, process payments in Sage Reconcile accounts receivable ledger Investigate and resolve payment discrepancies Monitor overdue accounts and send reminders Prepare and maintain AR reports Assist with month-end closing and billing inquiries Requirements Requirements: Bachelor's degree in Accounting or related field preferred 3+ years of accounts receivable experience with Sage Strong attention to detail and accuracy Proficiency in Microsoft Excel Excellent communication and organizational skills Preferred Qualifications: Experience in manufacturing industry Understanding of credit/collections processes Familiarity with sales tax and regulations This is a contract-to-permanent position in Chandler, AZ, with potential for permanent conversion based on performance.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
Full Time
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist's work is creative, exciting, and different every day.
As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
**Job responsibilities**
+ Works in a call center environment that requires 100% phone-based customer interaction
+ Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
+ Communicates with customers in a metrics-driven environment
+ Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
+ Takes ownership of each customer interaction while treating them with respect and responding with empathy
+ Works both independently and in a team environment
+ Abides by all applicable regulatory and departmental practices and procedures
**Required qualifications, capabilities, and skills**
+ Reading and speaking in both Spanish and English fluently is required for this role
+ Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
+ Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
+ High school diploma or GED required
**Preferred qualifications, capabilities, and skills**
+ Ability to multitask using a computer and simultaneously provide customer support
+ Comfortable in a fast-paced, consistently changing environment
+ Previous experience working in a Collections, Sales, Retail or Customer Service industry
+ Have a passion for helping people by solving problems, presenting, and explaining solutions
**Work Schedule**
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
This position requires that you attend paid classroom trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Full Time
Do you have a passion for leading a large team and providing the best in class experience? We need a strong leader to join our Collections Group. Our Collections group creates and delivers the right solutions by partnering with our customers to provide the right solutions for past due credit card accounts. Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
As a Collections Manager III - Credit Card Collections, you will lead a site of about 200 employees. You will drive performance, building a winning culture and lead important business initiatives for the firm. You will create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.
**Job Responsibilities:**
+ Develop and lead a site of collections specialists, Team Leaders and Division Leaders
+ Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
+ Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.
+ Lead process improvement efforts across multiple sites to enhance business results and customers experience. Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement
+ Support and lead strategies to improve business results along with recommending and implementing enhancements to improve effectiveness and efficiency of services and systems
+ Identify ways to support Diversity and Inclusion
**Required qualification, capabilities, and skills:**
+ 10 years leadership experience
+ Previous financial experience
+ Strong knowledge interpreting and analyzing data
+ Experience leading large groups of at least 200 employees in a call center environment
+ Ability to influence internal and external business partners
**Preferred qualifications, capabilities, and skills:**
+ Collections experience preferred
+ Advanced proficiency with computer functions strongly preferred
+ Strong verbal and written communication skills
+ Relationship management
+ Bachelor's Degree
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Full Time
Adecco is hiring immediately for Collections Representatives in Tempe, AZ. As a Collections Representative, you will take customer calls, process orders, and provide issue resolution. Apply now and schedule an immediate interview!
Requirements:
+ **1+ years of RESENT LATE STAGE collections experience**
+ Automotive Collections a plus
+ Bilingual a Plus
+ Ability to remain calm and provide excellent customer service
What's in this for you?
+ Weekly pay starting at 19/hr.
+ Competitive benefits with options such as medical, dental, vision, and 401(k)
+ Generous Referral Bonuses
We have multiple shifts available, work with a recruiter to find a shift that works for you!
Click on apply now for immediate consideration for the Collections Representative in Phoenix, AZ! After submitting your application, you will have the opportunity to schedule an immediate interview!
**Pay Details:** $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Full Time
**Discover. A brighter future.**
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
**Job Description:**
**We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!**
Our next classes start in May of 2024.
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
+ 12:30 PM EST (Ohio)
+ 10:30 AM MDT (Utah)
+ 9:30 AM MST (Arizona)
_Note:_ _Shifts are Monday - Friday with weekends as assigned._
What You’ll Do
+ Under general direction, responsible for servicing delinquent credit card accounts through varying contact channels (outbound, inbound, and digital messaging).
+ Minimizes losses to the company by assessing each customer situation to provide relevant payment options while strengthening the relationship with our customers.
+ Utilizes professional and influential communications to keep the goodwill of customers while securing payments.
+ Uses multi-tasking skills to handle back-to-back calls in a fast-paced call center environment.
+ Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
+ If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
+ We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
+ Reviews past due accounts and calls customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.
+ Builds rapport with the cardmembers and works with customers to secure repayment on delinquent accounts.
+ Ensures compliance with company policies and procedures.
+ Handles difficult collection calls as determined by center management.
Qualifications You’ll Need
**The Basics**
+ H.S. Diploma or GED
+ 2+ years Collections Experience
+ 2+ years Advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency
+ 1+ years Working-level experience in listening skills
**Bonus Points If You Have**
+ 3+ years Collections Experience
+ 2+ years Advanced-level experience in problem solving and influencing
+ 1+ years Working-level experience in decision making
\#INDDFS
\#ZRDFS
\#Remote
\#BI-Remote
A credit screening may be required for some roles within Discover Home Lending.
**Application Deadline:**
The application window for this position is anticipated to close on Apr-06-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
**Compensation:**
The base pay for this position generally ranges between $23.25 to $29.80. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
**Benefits:**
We also offer a range of benefits and programs based on eligibility. These benefits include:
+ Paid Parental Leave
+ Paid Time Off
+ 401(k) Plan
+ Medical, Dental, Vision, & Health Savings Account
+ STD, Life, LTD and AD&D
+ Recognition Program
+ Education Assistance
+ Commuter Benefits
+ Family Support Programs
+ Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Full Time
iT1, a leading global technology solution provider headquartered in Tempe, AZ, is looking for a dynamic, motivated, individual, to join our Accounts Receivable team as an Accounts Receivable Specialist. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1
In this role, you are responsible for contacting customers to collect missed and outstanding payments utilizing your exceptional project management, organizational, and communication skills while maintaining the AR on your portfolio of accounts.
Requirements
+ Managing the collection efforts/calls for accounts receivable
+ Documenting daily collection activity
+ Researching account disputes and billing discrepancies
+ Post daily deposits/cash receipts to the appropriate customer accounts
+ Communicate with customers regarding billing discrepancies and questions
+ Process credit card transactions and maintain autopay customers
+ Research and resolve sales tax issues
+ Upload invoices into customers' AP portals
+ Process invoice adjustments and write-offs in the system
+ Other accounting duties as assigned
Job Qualification Requirements
+ 5 years previous relevant B2B Accounts Receivable experience
+ AA or BS/BA in Accounting preferred
+ Experience with Sage Intacct, Salesforce, and Avalara is a plus
+ Experience and working knowledge of sales tax rules and regulations throughout the US and internationally
+ Experience working with/for multi-entity companies and ensuring AR is correctly managed between entities
+ Strong Computer Skills
Other Skills/Abilities
+ Ability to coordinate with the sales department and customers to create effective working relationships
+ Strong verbal and written communication skills, well organized and detail-oriented
+ MS Excel - Advanced
+ Strong attention to detail
+ Ability to work independently with minimal direction
+ Able to proactively utilize resources for completions of work
Physical Demands
+ Sit at a computer for 8 hours per day
+ Keyboarding for 8 hours per day
+ Near Vision (working with small objects or reading small print)
+ Speaking (communicating information to clients / coworkers)
+ Hearing Requirements (In person speech, telephone, other sounds)
Benefits
+ Medical, Dental, Vision
+ FSA or HSA plan
+ 401K with company match
+ Voluntary Life Insurance and Short-Term Disability
+ Life Insurance, AD&D, Long Term Disability and Long-Term Care
+ In-house fitness center
*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.
Full Time
Government & Public Administration
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