Computer Network Support Specialists

**Summary:**

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

**Required Skills:**

Network Security Engineer Responsibilities:

1. Developing and deploying network designs, automation systems, and network performance improvements into Meta's production network.

2. Ensure that the network is reliable, robust, and can scale to meet the challenges that serving over a billion users presents.

3. Build, manage, and maintain multi-vendor, multi-protocol datacenter and backbone networks.

4. Develop optimized network monitoring systems and design new network architectures.

5. Develop automated methods to mitigate and remediate network issues to maintain consistency within the network infrastructure.

6. Collaborate with the Backbone, Datacenter, Network Infrastructure Engineering teams on a large scale global network.

7. Telecommute from anywhere in the U.S. permitted.

**Minimum Qualifications:**

Minimum Qualifications:

8. Employer will accept a Master’s degree in Computer Science, Computer Engineering, Telecommunications, Electrical Engineering, or related field. Requires completion of a university-level course, research project, internship, or thesis in the following:

9. Coding in higher-level languages such as Python Programming Language, C++, or Go

10. TCP/IP

11. Routing and switching: hardware design and knowledge of forwarding and data planes

12. Interior Gateway Protocols (IGP) including RIP and OSPF

13. Exterior Gateway Protocols (EGP) including BGP

14. Configuration, Test and Troubleshooting of Ethernet and IP network equipment (router and switch)

15. Linux or Unix

16. Creating network segmentation through various technologies such as routing, virtual networking, and Software-Defined Networking(SDN)

17. Network Security Protocols/Concepts: Security(AAA), Active Directory, Services, Access Control Lists, Firewalls, Intrusion Detection, or Intrusion Prevention Systems

18. Protocols used for traffic monitoring (Netflow) and protocol analyzers such as wireshark

19. Understanding of encryption and how it translates to network traffic (HTTPS, IPSec)

20. Layer 2 security controls (Port Security or dot1x) and

21. Developing security automation tools/scripts used to manage, or interact with network infrastructure such as Ansible, NETCONG, or YANG

**Public Compensation:**

$196,172/year to $240,240/year + bonus + equity + benefits

**Industry:** Internet

**Equal Opportunity:**

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

**How will you make an impact in this role?**

Our Information Security Managers know that security is a top priority for our business and our partners and customers. Today, as cyber-attacks increase and compliance is more rigorously enforced, we look to them to stay ahead of what’s next and to protect our business and our future.

The ideal candidate for this position will have strong technical and project management skills, including knowledge of Technology Risk and Information Security principles. The successful candidate will focus on facilitating the reduction of risk to the AXP environment through positive partnerships and effective communications.

This candidate will be responsible for communicating information to regulators and leaders while partnering with internal teams to facilitate successful compliance exercises across multiple IT & IS domains. The successful candidate will also demonstrate self-motivation and flexibility in running tests/scans, generating artifacts, managing projects, and providing support to the team as needed.

This position demands a well-organized, committed teammate with the ability to prioritize daily work, change directions quickly, and work on multiple projects simultaneously. Excellent presentational, written, and verbal communication required.

**Key Responsibilities**

This role is primarily focused on reducing risk to AXP and associated entities through orchestration of Governance / Compliance activities, including international regulatory standards and requirements. This role involves working with various internal and external entities. The successful candidate will be responsible for driving requirements involving multiple business units and domains to be delivered within set timelines to uphold business goals.

The successful candidates’ ongoing responsibilities will include:

+ Participate as a key team member on compliance projects responsible for assisting with annual planning and owning core tasks on successive assignments.

+ Being a great partner with industry stakeholders, external & internal regulators, internal application, server support, and IS teams, as well as legal partners.

+ Present project objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner.

+ Handling and facilitating the execution and assimilation of evidence, scans, and other artifacts.

+ Scan, report, and track identified risks/vulnerabilities and produce detailed reports or assessments.

+ Assist with response efforts to implement process improvements in response to findings and recommendations from regulators, internal and external Quality Assessment Reviews, maturity assessments, and first- and second-line business partner recommendations.

+ Validate that actions or decisions taken to address risks are appropriate and report appropriately.

+ Frequent collaboration and communication with key stakeholders including vendor partners, regulators, internal/partner groups, and audit teams.

+ Assist collaborators in achieving objectives / requests and producing quality results on time. Responsibilities include but are not limited to collecting, consolidating, reconciling, and analyzing large data sets and artifacts.

+ Look for creative, alternate solutions to promote and support consistency, streamlining, or automation opportunities.

+ Organize and facilitate meetings with regulators and internal collaborators /teams- develop objectives, set the agenda, and generate content.

+ Assist regional/BU technical personnel and COE’s by providing guidance and support for prioritization, recommendations, and implementation of security standard methodologies, patch and configuration management, and reporting related topics.

+ Ensure effective and efficient execution of assigned project tasks in conformance with professional and department standards, timelines, and objectives.

+ Drive analytical insights and reporting working with internal teams/customers and deliver value for business.

+ Create high quality and executive-ready documentation and presentations.

**Minimum Qualifications**

+ 3 years relevant experience with compliance/risk management in Information Security/IT or similar relevant experience with compliance programs, critical initiatives, regulatory reviews, risk assessments, and certifications.

+ Previous project/program management experience required.

+ General understanding of IT risk governance methodologies for evaluation of controls, policies, and procedures.

+ Experience working with various types of Information Technology SMEs in leading complex and time-sensitive data requests.

+ Experience with cultivating and handling day-to-day relationships with various SMEs across an organization.

+ Experience working with Verizon’s Cyber Risk Programs and/or PCI DSS would be a PLUS.

+ Prior experience using vulnerability scanners and/or automated ticketing systems preferred.

+ Experience with technology control testing including interface inputs, reports, application security, business continuity and third parties.

+ Proven ability to lead and manage multiple projects, including ownership of core tasks, across multiple simultaneous or successive assignments.

+ Demonstrated track record of integrity, innovation, and excellence.

+ Ability to travel if needed for onsite reviews (<5% of the time).

**Preferred Characteristics**

+ Diligent with experience in facilitating, documenting, and optimizing business processes with auditable controls.

+ Ability to break-down a complex problem into addressable components, ideate solutions, and present the results/recommendations effectively to leaders and regulators with transparency and integrity.

+ Effectively work independently, within a team and across teams in a fast-paced environment to drive business results; applying related project management skills, employing creative thinking, and the ability to work on challenging priorities.

+ Highly organized, with a strong attention to detail and the ability to plan, prioritize, juggle multiple work streams, and ensure completion through coordination and follow-up.

+ Self-starter with high degree of personal accountability, ability to work independently, and navigate between cross-functional internal and external groups.

+ Flexible approach and ability to ‘think outside the box’.

+ Ability to effectively handle multiple challenging priorities and pivot quickly in an ever-changing environment.

+ Ability to lead change in a dynamic environment and influence others without direct authority.

+ Strong communication, presentation, and interpersonal relationship management skills dealing with multiple collaborators / partners and leaders.

+ Flexibility and enthusiasm to take special projects and collaborate to drive success for the team.

+ Ability to collect, comprehend and communicate complex technical details, policies and procedures and adjust the message accordingly based on the audience.

+ Able to work with Senior Leadership and explain the program requirements.

+ Excellent time management skills

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

**Job:** Technology

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 24006607

Job Description

The IT Desktop Support Technician is an important member of the IT Infrastructure team at one of our largest sustainability clients. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

Additional Details:

· Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

· Responsible for executive level desktop support, requiring a higher level of service

· Utilizing Active Directory for user management and assigning users to Group Policy Objects

· Responding to and supporting the resolution of server and network issues with Tier 3 support

· Provide 1st level client support through our help desk ticketing system

· Recognizing and escalating more difficult problems to Tier 3 support

· Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

· Use Remote Monitoring tools and call tracking to log and route tickets

· Imaging and Deploying Desktops and Laptops for end users

· Creating and maintaining client-related documentation

· Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

· Participate in the maintenance, updates, planning and installation of client computers and application software

· Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

· Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

· Facilitate the deployment of new client computer systems and application integration to support business needs

· Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

· Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

· 4 years of experience as an escalated point of contact supporting Windows OS including M365

· Experience Utilizing Active Directory for user management and assigning users to Group Policy Objects

· Experience documenting resolutions through IT Service Management Software, preferably service now

· Strong communication skills and a commitment to customer service at the executive level

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations · An associate or bachelors degree in Information Systems or a similar field

· 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The Information Security Manager will help ensure safe and sound banking & business operations by working with teams across Technology to gather data in response to requests from regulatory agencies.

**Job responsibilities include:**

+ Responding to requests from external/regulatory agencies; gathering, reviewing, submitting and archiving response material; coordinating meetings as required.

+ Creating reports which reflect Technology requests for information from regulators, second and third lines of defense and external auditors

+ Working and providing influence across a matrixed environment.

+ Developing analytics/metrics for ongoing reporting and taking action as required based on trend data.

+ Establishing and maintaining strong partnerships across the organization to ensure high quality, on-time deliverables.

+ Applying superior Microsoft Office Excel & PowerPoint skills to create professional reports and presentations within tight deadlines.

+ Maintaining exam or audit tracking information.

+ Working individually and with teams on both structured and unstructured assignments.

**Minimum Qualifications**

+ Superior Microsoft Office Excel & Powerpoint skills required.

+ Skills in organizing, managing and interpreting large amounts of data.

+ Must be very detail-orientated.

+ Possess ability to create concise executive-level bullet points from paragraphs of information.

+ Possess ability to define and develop appropriate analytics/metrics for on-going and executive level reporting.

+ Time management skills and the ability to be flexible, prioritize and multitask.

+ Professional communication and presentation skills.

+ Possess interpersonal skills and the ability to work without direct authority.

+ Possess ability to establish and maintain cooperative working relationships across organizations and at all levels.

+ Experience with audit, compliance, regulatory management or control related functions is a plus.

+ Possess ability to consistently and effectively interface with senior level respondents.

**Preferred Qualifications**

+ Bachelors Degree in CIS, Finance or Business Administration (or equivalent experience).

+ Information Security Certification (i.e., CISA or CISM) a plus.

+ Juris Doctor a plus

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

**Job:** Technology

**Primary Location:** US-Arizona-Phoenix

**Other Locations:** US-Utah-Sandy, US-New York-New York

**Schedule** Full-time

**Req ID:** 24006099

Technical Support Specialist I - Online Division - Grand Canyon University (Remote)

Click Here to

Apply Online

Job Description

Come Grow With Us

**Must reside in or near Maricopa County, AZ.

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Are you a people person? Love to help others and a pioneer in technology? Grand Canyon University’s Technical Support Specialist may be the role for you! Our department is providing more resources, tools and support than ever! Many of the resources are available on all of our social platforms, with the goal to making the resources as accessible as possible. Sounds like a good fit? Apply today!

The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Team members are required to achieve call center activity targets (calls answered, wait time) as outlined in the department’s operating guidelines.

What you'll do:

+ Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.

+ Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.

+ Handles advanced issues related to browser troubleshooting for supported applications.

+ Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.

+ Works with team members and other GCU departments on behalf of the customer to resolve issues.

+ Consistently meets first contact resolution metrics.

+ Works alternate shift hours as assigned to handle the call in/ticket requests.

+ Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.

+ Determine when to escalate issues to management level for assistance.

+ Inform management of persistent and recurring issues

+ Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

+ Comfortably navigate multiple applications to research solutions

+ Multitask in systems while patiently providing step-by-step instructions

+ Calmly provide conflict resolution

+ Navigate frustrated customer situations

+ Work independently with discipline in a virtual environment

+ Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

+ Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

The role might be right for you if you have:

+ Must have a customer-focus, service orientation and professional and courteous manner.

+ Ability to work on simultaneous multiple cases effectively

+ Solid problem solving/trouble shooting skills with strong attention to detail.

+ Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results

+ Skilled in determining why and how, what steps or procedures are required in problem resolution.

+ Ability to learn University E-Learning software and applications.

+ Ability to function in a fast-paced call center environment

+ Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.

+ Excellent communication skills, written and verbal, to transmit information accurately and understandably.

+ Team player with adaptability to changes in workload, systems, and processes.

+ The ability to multi-task, prioritize, and remain detail-oriented.

+ Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.

+ Call center or technical support experience highly desirable.

+ Must be able to pass pre employment background check.

+ Previous experience with University e-learning environments and software preferred but not required.

What we’ll offer in return:

+ A career where your work makes a difference.

+ A stable income with a good salary.

+ Opportunity to own your part of the business without the risks of owning your own business.

+ Ongoing professional development and growth.

+ Outstanding benefits and work perks.

+ Collaborative and supportive work environment....and more!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Technical-Support-Specialist-I---Online-Division---Grand-Canyon-University--Remote-\_R000054300)

Click Here to

Apply Online

We are hiring for an Information Security / Cyber Security Analyst to join our Information Technology team. This role is highly influential in maintaining a safe and secure data environment for our workforce and for the people we support. This role will have the opportunity to collaborate with partners internally and externally on several project based initiatives related to training / education on security campaigns, HIPAA compliance, Remote Worker programs, and will play an instrumental role in the continuous improvement and evaluation of current policies and procedures as it relates to cyber security within the organization.

In addition, the position will be responsible to plan and carry out security measures to protect Mosaic's computer networks and systems. Understand advanced cyber threats and help stakeholders build appropriate mitigation plans and strategies to ensure the enterprise and production networks are protected. Monitor computer networks for security issues, install security software, and document security issues.

Remote, local candidates (Omaha) highly preferred

ESSENTIAL JOB FUNCTIONS:

Conduct vulnerability assessments and penetration testing to identify and prioritize security weaknesses, focusing on HIPAA and NIST CSF controls.
Analyze security logs and identify potential security incidents with a focus on PHI and HIPAA compliance.
Investigate and respond to security incidents according to established procedures, adhering to HIPAA breach notification requirements.
Implement and maintain security controls, such as firewalls, intrusion detection/prevention systems, and data encryption, ensuring compliance with HIPAA and NIST CSF requirements.
Manage and update security policies and procedures aligned with HIPAA and NIST CSF.
Assist in developing and delivering security awareness training for employees, emphasizing HIPAA and NIST CSF best practices.
Stay up-to-date on the latest security threats, industry regulations, and NIST CSF updates, recommending preventative measures.
Prepare and present security reports to the ISO and other stakeholders, highlighting HIPAA compliance and NIST CSF adherence.
Assist with security audits and compliance requirements related to HIPAA and NIST CSF.
Perform other duties as assigned by the ISO.

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of Company policies and procedures
Knowledge of and ability to demonstrate Mosaic’s 7 Essential Practices of Leadership
Knowledge of HIPAA Security Rule
Knowledge of CIS Controls
Strong analytical skills
Strong critical thinking skills
Detail-oriented
Strong problem-solving and troubleshooting skills
Ability to identify and mitigate network vulnerabilities
Knowledge of firewalls, antivirus, and IDPS concepts

Job Description

An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 9 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

* 3+ years of experience working in a Desktop Support Role -- preferably in an enterprise environment

* SME with Windows 10 and Windows 11

* Experience working off a ticketing system

* Experience with Mobile Device Management (MDM) -- preferably with InTune

* Strong customer service skills

* Experience with Active Directory

* Experience with SCCM

* Office 365 experience Pluses:

* VOIP Experience

* Telecom experience with Avaya

* Azure experience

* Experience with Duo for 2 factor authentication

* Experience with Cisco AnyConnect (VPN) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team with our client. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Skills/Experience:

This role requires a strong working knowledge of the following:

Microsoft Windows Operating Systems including M365 Support

Strong Customer Service techniques in an IT environment

ITIL framework

IT Service Management Software (i.e., ServiceNow)

Proficient in IT procurement processes and procedures

Strong Incident skills and troubleshooting techniques

Exceptional work ethic and time management skills

Ability to work well independently and/or as part of a team

Strong communication skills and a commitment to customer service at the executive level

Ability to travel 10% of the time, and on short notice

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

3-5 years Corporate IT Support/Helpdesk Technician experience (Absolutely no more than 7 years)

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Top Skills Details:

M365, Microsoft office, Windows 10, Troubleshooting, Active directory, Help desk support, Logitech

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team at Clearway Energy Group (CEG). The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Skills/Experience:

This role requires a strong working knowledge of the following:

Microsoft Windows Operating Systems including M365 Support

Strong Customer Service techniques in an IT environment

ITIL framework

IT Service Management Software (i.e., ServiceNow)

Proficient in IT procurement processes and procedures

Strong Incident skills and troubleshooting techniques

Exceptional work ethic and time management skills

Ability to work well independently and/or as part of a team

Strong communication skills and a commitment to customer service at the executive level

Ability to travel 10% of the time, and on short notice

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

Skills:

M365, Microsoft office, Windows 10, Troubleshooting, Active directory, Help desk support, logitech, hello teams, Support, Technical support

Top Skills Details:

M365,microsoft office, Windows 10,Troubleshooting,Active directory, Help desk support, logitech

Additional Skills & Qualifications:

An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree. 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.