Computer Network Support Specialists

**Description**

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within Remedy. Travel may be required to support remote FAA sites that do not have local technicians assigned.

This role is Onsite at the customer location in Phoenix.

**Responsibilities**

+ Installs software, modifies settings, and replaces hardware as required to resolve the incident.

+ Resolves desktop and network issues to restore service.

+ Understands premise wiring/cabling best practices.

+ Uses ITSM and Remedy ticket processes to document actions taken and executes hardware or software deployment.

+ Supports lifecycle asset management (LCAM) of IT equipment – deployment through exchange/disposal.

+ Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.

+ Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.

+ Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

**Qualifications**

**Required Education & Experience**

+ A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience, AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification

+ Must be willing to work effectively within a team environment in a fast-paced support role.

+ Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.

+ Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust

**Desired Skills, Experience, & Certifications**

+ A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience, an Associate's and 9 years of experience, or High School and 10 years of additional experience.

+ Technical proficiency in supporting desktop, server, printer, and network equipment.

+ IT Certification(s)

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2405776

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Application Insights Engineering team is looking for a Information Security Manager that has a solid understanding of Golang, Javascript, NodeJS, React, and emerging JavaScript frameworks, to provide technical leadership and delivery on an agile cross-functional team that values collaboration, automation, and innovation. The ideal candidate will make key decisions on the technical design of features aimed to solve problems, debug issues, document and develop software and systems that meet the needs of internal use. Seeking a highly skilled technical professional who can build highly scalable, performant and fault-tolerant applications and grow skillsets of other colleagues as a software engineer at Amex.

**You won’t just shape the world of software.**

**You’ll shape the world of life, work and play.**

Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.

**You won’t just keep up, you’ll break new ground.**

There are hundreds of opportunities to make your mark on technology and life at American Express. Here’s just some of what you’ll be doing:

+ Taking your place as a core member of an agile team driving the latest development practices

+ Writing code and unit tests, working with API specs and automation

+ Identifying opportunities for adopting new technologies

+ Leading a team of engineers that delivers knowledge management solutions to businesses worldwide

Up to 6 years of software development experience in a professional environment and/or comparable experience such as:

+ Familiar with Agile or other rapid application development methods

+ Experience with design and coding across one or more platforms and languages as appropriate

+ Hands-on expertise with application design, software development and automated testing

+ 4 years of experience in building backend applications using NodeJS

+ Experience with JavaScript Frameworks such as REACT/Redux, HTML5, CSS3

+ Understanding of API structures and usage GraphQL, Rest

+ Understanding and experience programming in Go

+ Strong experience in Data Structure and Algorithm.

+ Understanding on classical and/or cloud-native architectural patterns.

+ Proficient understanding of code versioning tools, such as Git.

+ A solid understanding of how web applications work including security, session management, and best development practices.

+ Aptitude for learning and applying programming concepts

+ Ability to effectively communicate with internal and external business partners

+ Knowledge/Experience in Kubernetes, Docker, Kafka, or ETL/streaming products and Helm Charts is a plus

+ Experience in messaging middleware, preferably RabbitMQ is a plus.

+ Understanding of web services technologies, distributed caches, NOSQL and data structure fundamentals a, plus

+ Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred

**High Performance Behaviors:**

+ Recognizes opportunities to adopt innovative technologies to enable business capabilities

+ Keeps up to date on current research and technology in the industry

+ Recognizes the importance of collaboration to achieve objectives

+ Clearly communicates ideas and concepts to others

+ Finds opportunities within projects and acts on own initiative without being prompted, including making appropriate decisions as vital

+ Provides feedback to team members in code reviews

+ Drive creative changes & continuous improvements

+ Mentors and guides junior team members to success within the team

**Knowledge/Skills:**

+ Able to understand and use complex data structures and associated components

+ Designs, codes, tests, maintains, and documents applications

+ Lead reviews of colleagues' work

+ Defines test conditions based on the requirements and specifications provided

+ Has deep understanding of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)

+ Deep understanding of infrastructure technologies and components

**Technology Skills You'll Use Every Day:**

+ Adaptive Communication

+ Agile Practices

+ Industry and Company Knowledge

+ Change Management

+ Technical Acumen

+ Technology Industry Trends

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

**Job:** Technologies

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 24001706

Wells Fargo is back in the office, working together for great outcomes in our Cyber Security Division.

This role is three days a week in the office, seated in the areas where the ad is posted.

This role has no Visa sponsorship or transfer.

Wells Fargo is looking for tool savvy Cyber Analyst, who will work within our Governance area. You'll feel like you are contributing to the larger purpose as you create dashboards, pivot tables and visuals for the Cyber Executives to consume. We will give you the end goal and you'll suggest the way to get there and produce the outcome.

You'll bring a strong skill set across key business tools including Jira, SharePoint, Confluence, Power Apps, and Power BI. Well organized, you'll be able to continuously manage and execute multiple priorities simultaneously.

You'll drive strategic build out and maintenance of collaboration, storage, and tracking solutions sites including structure, organization, and permissions while ensuring adherence to company information management policies.

We need someone who can lead, and support programs and controls of moderate complexity related to business resiliency while performing records management and contributing to project plans. Additionally, you'll manage documentation, and work with users to understand complex problems and resolve issues in accordance with change management timelines.

**In this role, you will:**

+ Partner with Governance and other Cybersecurity teams to gather requirements, analyze business processes, and propose innovative solutions.

+ Design, develop and implement custom solutions using Power Apps, Power Automate, and Share Point Online to address business needs, streamline processes, automate repetitive tasks, and enhance operational efficiency and productivity.

+ Leverage superior Jira skills to manage new and existing projects including user permissions and access, design, workflows, and dashboards to provide appropriate workload management and analysis.

+ Review and analyze moderately complex business organizational systems and navigation to anticipate and communicate change impacts using comprehensive engagement strategies.

+ Strategically collaborate and consult with peers, colleagues, and mid- to senior level managers to resolve issues and achieve goals.

+ Champion continuous improvement to identify appropriate business solutions to track, monitor, and analyze data.

+ Develop and maintain process documentation and provide inputs to regular associated reporting.

+ Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

+ Ensure adherence to compliance and legal regulations and policies on all projects managed.

+ Lead projects and initiatives, serve as a peer mentor to staff and interns as needed.

**Required Qualifications:**

+ 5+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Strong technical expertise with at least two of the following: Jira, Confluence, SharePoint, Power Apps, and/or Power BI

+ Strong critical thinking and project management skills, consistent attention to detail, and ability to manage competing priorities while meeting deadlines

+ Excellent verbal, written, and interpersonal communication skills

+ Proficiency in MS Word, Excel, PowerPoint, and Visio

+ Familiarization with Agile and ITIL service management frameworks

**Job Expectations:**

+ Ability to work on-site at approved location at least three days per week

**Posting End Date:**

15 May 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-352407-2

**Updated:** Mon Apr 22 00:00:00 UTC 2024

**Location:** CHANDLER,Arizona

information security analyst- az, nc, tx.

+ chandler , arizona

+ posted today

**job details**

summary

+ $53 - $53.59 per hour

+ contract

+ bachelor degree

+ category computer and mathematical occupations

+ reference1049646

job details

job summary:

Randstad Technologies is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and to any of our open roles.

location: Chandler, Arizona

job type: Contract

salary: $53.00 - 53.59 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

This position will support Cloud Security Benchmark tasks specific to developing/documenting codifiable cloud security control parameters for Azure and GCP platforms/services. Candidates for this role will have experience with Information Security industry and government standard frameworks, as well as having experience navigating and working with Cloud Service Provider platforms and associated services and controls (Azure and/or Google). Candidates for this role will: - platforms/services. - Interact with cloud engineers to understand, verify, and document benchmark implementation approaches. - Support engineering teams in the development of Policy as Code (PaC) for adherence to documented security baselines. - Be a motivated self-starter, quick to adapt and stay focused on delivering results in a fast-paced environment with aggressive deadlines. - Work effectively with a virtual Team consisting of members across various locations in the U.S. and India.

qualifications:

+ Experience level: Experienced

+ Minimum 5 years of experience

+ Education: Bachelors

skills:

+ Azure

+ Cloud

+ microsoftEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

information security analyst/ technical writer- az, nc,tx.

+ chandler , arizona

+ posted today

**job details**

summary

+ $69 - $69.53 per hour

+ contract

+ bachelor degree

+ category computer and mathematical occupations

+ reference1049699

job details

job summary:

Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and to any of our open roles.

location: Chandler, Arizona

job type: Contract

salary: $69.00 - 69.53 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

- Evaluate cloud app workload, platform and/or service implementations for adherence to the Cloud Control Framework (CCF). - Gather evidence of control adherence for the platform, application workloads for cloud services. - Work with development teams, platform architects and process engineers to validate their workloads before and/or after production deployment. - Drive the development of cloud control validation and adherence evidence gathering Playbooks. - Collaborate with Teammates and partners to gather and/or confirm details/specifics for inclusion with Playbooks. - Evaluate in place processes and procedures, recommend consistency, quality and security/risk mitigating adjustments to re-engineer processes and reflect results in Playbooks. - Ensure Playbooks can be leveraged by engineering and development teams as requirements for the automation of cloud control validation and evidence gathering processes.

qualifications:

+ Experience level: Experienced

+ Minimum 5 years of experience

+ Education: Bachelors

skills:

+ Technical

+ Network Security

+ Network Security

+ Technical Support

+ CloudEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

information security analyst- az, tx, nc.

+ chandler , arizona

+ posted today

**job details**

summary

+ $69.50 - $69.53 per hour

+ contract

+ bachelor degree

+ category computer and mathematical occupations

+ reference1049653

job details

job summary:

Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and to any of our open roles.

location: Chandler, Arizona

job type: Contract

salary: $69.50 - 69.53 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Day to Day activities of the role include: - Evaluate cloud app workload, platform and/or service implementations for adherence to the Cloud Control Framework (CCF) - Identify risks, control gaps and control validation evidence deficiencies to ensure cloud workloads are secure prior to deployment, or validate as a post-deployment QA process - Gather evidence of control adherence for the cloud platform, cloud application workloads and for cloud services. - Work with development teams, platform architects and process engineers to gather evidence of control adherence, negotiate as needed to obtain sufficient evidence for successful validation with a high level of due diligence.

qualifications:

+ Experience level: Experienced

+ Minimum 5 years of experience

+ Education: Bachelors

skills:

+ Public cloud cpmputing

+ identity access management

+ CloudEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

**About this role:**

Wells Fargo is seeking a Senior Lead Information Security Analyst to lead our ongoing Vulnerability & Patch Management partnership with Cloud Security. This highly visible role will act as liaison between Vulnerability & Patch Management organization and Cloud Security Executive leadership.

**In this role, you will:**

+ Provide oversight to the Information Security program for a major line of business

+ Consult with line of business on the consistent implementation of the enterprise information security model and solutions to remediate information security risks

+ Manage overall relationship with Cloud Security on behalf of Vulnerability & Patch Management organization - ensuring required deliverables are met on time

+ Ensure that risks to all information assets are being managed in a timely and effective manner to meet the Information Security Program requirements and the current threat landscape

+ Ensure information security capabilities are included in all aspects of the company's technology architecture

+ Proactively manage the information security risk profile of line of business information assets throughout the lifecycle of the asset

+ Provide vision, direction, and expertise to more experienced leadership on implementing innovative and significant business solutions that are large-scale, cross-functional, or companywide strategies

+ Ensure the team has the necessary training and is keeping abreast of regulatory and compliance issues

+ Engage with all levels of professionals and managers companywide and serve as an experienced advisor to leadership

**Required Qualifications, US:**

+ 7+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 4+ years of experience interfacing with all levels of management, including executive level

+ 2+ years of vulnerability and patch management experience

**Desired Qualifications:**

+ Cyber Security and/or Risk Industry Certifications

**Job Expectations:**

+ Ability to travel up to 10% of the time

+ This position is not eligible for Visa sponsorship

+ This position offers a hybrid work schedule

**Posting Locations:**

+ 1525 W T Harris Blvd. - Charlotte, North Carolina 28262

+ 2600 S Price Rd.- Chandler, AZ 85286

+ 550 S 4th St.- Minneapolis, MN 55415

+ 1301 Solana Blvd - Westlake, TX 76262

**Pay Range**

$120,400.00 - $250,000.00

**Benefits**

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

+ 401(k) Plan

+ Paid Time Off

+ Parental Leave

+ Critical Caregiving Leave

+ Discounts and Savings

+ Health Benefits

+ Commuter Benefits

+ Tuition Reimbursement

+ Scholarships for dependent children

+ Adoption Reimbursement

**Posting End Date:**

2 May 2024

*** Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-345358-2

**Updated:** Wed Apr 17 00:00:00 UTC 2024

**Location:** CHANDLER,Arizona

Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the ST-IC-W1E8AA USA INTELLIGENCE CTR OF EXCELLENCE. Responsibilities Perform a variety of IT/automation support duties related to the security, maintenance, troubleshooting, and implementation of hardware, software, applications/functional areas to assist end users. Provide system administration, system installation, cyber tools implementation, cyberspace investigations, damage assessments, network monitoring and assists other cyber workforce personnel. Receive, document, prioritize, and respond to IT user trouble calls, providing customer automation support to resolve end user problems. Assist personnel in using features of various types of hardware, software applications, interfaces, and systems. Review, implement, and update current established network and stand-alone security protocols and ensures compliance with Army and DoD information assurance policies and regulations. Monitor performance of systems and performs diagnostics on system operations to identify problems and trends in processor efficiency, linkages to networks, effectiveness for user requirements, and other similar factors. Perform system administrator functions on assigned networks. Investigate, analyze, and respond to cyber incidents within the network environment or enclave. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating 30 Percent or More Disabled Veterans 5-Point Veterans' Preference Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30% Non-Department of Defense (DoD) Transfer Prior Federal Service Employee Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible United States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify, applicants must have one year or more of specialized experience that demonstrates a practical knowledge of Information Technology Customer Support and systems administration as demonstrated by performance of all of the following: 1. diagnosing and resolving problems in response to customer reported IT related incidents; 2. troubleshooting and recovering systems and files; 3. installing, configuring, troubleshooting, and maintaining customer hardware and software; 4. Investigating and responding to cyber incidents; and, 5. using established tracking system to log requests, monitor trouble tickets, track problem resolution, identify patterns of failure, research bug fixes and implement solutions. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GG/GS-09). Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and, (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. OR Substitution of Education for Experience: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Management Information Systems; Computer Engineering; Computer Science; Computer Programming and Software Engineering. (Note: You must submit a copy of your transcripts for verification purposes.) You will be evaluated on the basis of your level of competency in the following areas: Cybersecurity Information Systems/Network Security Network Management Network Operation Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance based on a T5 investigation/Single Scope Background Investigation (SSBI) with eligibility for sensitive compartmented information (SCI). Must be able to obtain and maintain a security clearance. Incumbent (or Selectee) is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating Change 1, 15 May 2008). Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. This is a(n) 34 Information Technology Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Recruitment and/or Relocation Incentives may be authorized.

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team at Clearway Energy Group (CEG). The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams. What You'll Be Doing Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems Responsible for executive level desktop support, requiring a higher level of service Utilizing Active Directory for user management and assigning users to Group Policy Objects Responding to and supporting the resolution of server and network issues with Tier 3 support Provide 1st level client support through our help desk ticketing system Recognizing and escalating more difficult problems to Tier 3 support Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365 Use Remote Monitoring tools and call tracking to log and route tickets Imaging and Deploying Desktops and Laptops for end users Creating and maintaining client-related documentation Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers Participate in the maintenance, updates, planning and installation of client computers and application software Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements Facilitate the deployment of new client computer systems and application integration to support business needs Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements Skills/Experience: This role requires a strong working knowledge of the following: Microsoft Windows Operating Systems including M365 Support Strong Customer Service techniques in an IT environment ITIL framework IT Service Management Software (i.e., ServiceNow) Proficient in IT procurement processes and procedures Strong Incident skills and troubleshooting techniques Exceptional work ethic and time management skills Ability to work well independently and/or as part of a team Strong communication skills and a commitment to customer service at the executive level Ability to travel 10% of the time, and on short notice Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

Skills:

M365, microsoft office, Windows 10, Troubleshooting, Active directory, Help desk support, logitech, hello teams, Support, Technical support

Top Skills Details:

M365,microsoft office,Windows 10,Troubleshooting,Active directory,Help desk support,logitech

Additional Skills & Qualifications:

An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree. 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Primary City/State:**

Phoenix, Arizona

**Department Name:**

IT Threat & Vulnerability Mgmt

**Work Shift:**

Day

**Job Category:**

Information Technology

Come do great work on behalf of better health!

**POSITION SUMMARY**

This position is responsible for implementation of information security policies, standards, and procedures on all organizational information systems. This position is also responsible for auditing user access, security logs and user permissions. Duties include developing security processes, participating in security investigations, and maintaining documentation. This position supports and maintains the information security infrastructure, including both applications and networking components. This position performs ticket focused tactical incident support, monitors Security Operation Center (SOC) communications and audits Information Technology (IT) controls. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._

**MINIMUM QUALIFICATIONS**

+ Must possess strong knowledge of business, information security and/or computer science as normally obtained through the completion of an associate degree in Information Security, Computer Information Systems, or another relevant field.

+ 1 year of relevant experience of any combination of IT, Information Security, Compliance, or Risk Management experience.

+ Certification in one of the following areas within in one year of entering the position: Certified Information Systems Security Professional (CISSP), Systems Security Certified Practitioner (SSCP), HealthCare Information Security & Privacy Practitioner (HCISSP), Payment Card Industry - Internal Security Assessor (PCI-ISA), CompTIA Security+, HIPAA Security, Information Security Technology Fundamentals, Internet Security or ITAA Information Security Awareness.

+ Must demonstrate general knowledge of information technology and healthcare.

+ Needs experience in small scale project planning and reporting either individually or in a team.

+ Requires communication and presentation skills to engage technical and non-technical audiences.

+ Requires ability to communicate and interact across facilities and at various levels. As is typical in this industry, variable shifts and hours and carrying/responding to cell phone may be required.

**PREFERRED QUALIFICATIONS**

+ Palo Alto and endpoint product experience

+ Firewalls, Network-based Intrusion Prevention System (NIPS), and web filter experience

+ Vulnerability scanning and patch management experience

+ Security Information and Event Management (SIEM) experience

+ Windows & Linux experience

+ HIPAA, PCI-DSS, or previous healthcare experience

+ Security+, GIAC Security Essentials (GSEC), Associate of (ISC)2, CompTIA A+ and/or Network+ certification and training

+ Additional related education and/or experience.

EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.
https://www.bannerhealth.com/careers/eeo