Computer Network Support Specialists

**About this role:**

Wells Fargo is seeking a Senior Lead Information Security Analyst to lead our ongoing Vulnerability & Patch Management partnership with Cloud Security. This highly visible role will act as liaison between Vulnerability & Patch Management organization and Cloud Security Executive leadership.

**In this role, you will:**

+ Provide oversight to the Information Security program for a major line of business

+ Consult with line of business on the consistent implementation of the enterprise information security model and solutions to remediate information security risks

+ Manage overall relationship with Cloud Security on behalf of Vulnerability & Patch Management organization - ensuring required deliverables are met on time

+ Ensure that risks to all information assets are being managed in a timely and effective manner to meet the Information Security Program requirements and the current threat landscape

+ Ensure information security capabilities are included in all aspects of the company's technology architecture

+ Proactively manage the information security risk profile of line of business information assets throughout the lifecycle of the asset

+ Provide vision, direction, and expertise to more experienced leadership on implementing innovative and significant business solutions that are large-scale, cross-functional, or companywide strategies

+ Ensure the team has the necessary training and is keeping abreast of regulatory and compliance issues

+ Engage with all levels of professionals and managers companywide and serve as an experienced advisor to leadership

**Required Qualifications, US:**

+ 7+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ 4+ years of experience interfacing with all levels of management, including executive level

+ 2+ years of vulnerability and patch management experience

**Desired Qualifications:**

+ Cyber Security and/or Risk Industry Certifications

**Job Expectations:**

+ Ability to travel up to 10% of the time

+ This position is not eligible for Visa sponsorship

+ This position offers a hybrid work schedule

**Posting Locations:**

+ 1525 W T Harris Blvd. - Charlotte, North Carolina 28262

+ 2600 S Price Rd.- Chandler, AZ 85286

+ 550 S 4th St.- Minneapolis, MN 55415

+ 1301 Solana Blvd - Westlake, TX 76262

**Pay Range**

$120,400.00 - $250,000.00

**Benefits**

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

+ 401(k) Plan

+ Paid Time Off

+ Parental Leave

+ Critical Caregiving Leave

+ Discounts and Savings

+ Health Benefits

+ Commuter Benefits

+ Tuition Reimbursement

+ Scholarships for dependent children

+ Adoption Reimbursement

**Posting End Date:**

2 May 2024

*** Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-345358-2

**Updated:** Wed Apr 17 00:00:00 UTC 2024

**Location:** CHANDLER,Arizona

Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the ST-IC-W1E8AA USA INTELLIGENCE CTR OF EXCELLENCE. Responsibilities Perform a variety of IT/automation support duties related to the security, maintenance, troubleshooting, and implementation of hardware, software, applications/functional areas to assist end users. Provide system administration, system installation, cyber tools implementation, cyberspace investigations, damage assessments, network monitoring and assists other cyber workforce personnel. Receive, document, prioritize, and respond to IT user trouble calls, providing customer automation support to resolve end user problems. Assist personnel in using features of various types of hardware, software applications, interfaces, and systems. Review, implement, and update current established network and stand-alone security protocols and ensures compliance with Army and DoD information assurance policies and regulations. Monitor performance of systems and performs diagnostics on system operations to identify problems and trends in processor efficiency, linkages to networks, effectiveness for user requirements, and other similar factors. Perform system administrator functions on assigned networks. Investigate, analyze, and respond to cyber incidents within the network environment or enclave. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating 30 Percent or More Disabled Veterans 5-Point Veterans' Preference Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30% Non-Department of Defense (DoD) Transfer Prior Federal Service Employee Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible United States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify, applicants must have one year or more of specialized experience that demonstrates a practical knowledge of Information Technology Customer Support and systems administration as demonstrated by performance of all of the following: 1. diagnosing and resolving problems in response to customer reported IT related incidents; 2. troubleshooting and recovering systems and files; 3. installing, configuring, troubleshooting, and maintaining customer hardware and software; 4. Investigating and responding to cyber incidents; and, 5. using established tracking system to log requests, monitor trouble tickets, track problem resolution, identify patterns of failure, research bug fixes and implement solutions. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GG/GS-09). Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and, (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. OR Substitution of Education for Experience: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Management Information Systems; Computer Engineering; Computer Science; Computer Programming and Software Engineering. (Note: You must submit a copy of your transcripts for verification purposes.) You will be evaluated on the basis of your level of competency in the following areas: Cybersecurity Information Systems/Network Security Network Management Network Operation Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance based on a T5 investigation/Single Scope Background Investigation (SSBI) with eligibility for sensitive compartmented information (SCI). Must be able to obtain and maintain a security clearance. Incumbent (or Selectee) is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating Change 1, 15 May 2008). Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. This is a(n) 34 Information Technology Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Recruitment and/or Relocation Incentives may be authorized.

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team at Clearway Energy Group (CEG). The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams. What You'll Be Doing Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems Responsible for executive level desktop support, requiring a higher level of service Utilizing Active Directory for user management and assigning users to Group Policy Objects Responding to and supporting the resolution of server and network issues with Tier 3 support Provide 1st level client support through our help desk ticketing system Recognizing and escalating more difficult problems to Tier 3 support Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365 Use Remote Monitoring tools and call tracking to log and route tickets Imaging and Deploying Desktops and Laptops for end users Creating and maintaining client-related documentation Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers Participate in the maintenance, updates, planning and installation of client computers and application software Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements Facilitate the deployment of new client computer systems and application integration to support business needs Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements Skills/Experience: This role requires a strong working knowledge of the following: Microsoft Windows Operating Systems including M365 Support Strong Customer Service techniques in an IT environment ITIL framework IT Service Management Software (i.e., ServiceNow) Proficient in IT procurement processes and procedures Strong Incident skills and troubleshooting techniques Exceptional work ethic and time management skills Ability to work well independently and/or as part of a team Strong communication skills and a commitment to customer service at the executive level Ability to travel 10% of the time, and on short notice Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

Skills:

M365, microsoft office, Windows 10, Troubleshooting, Active directory, Help desk support, logitech, hello teams, Support, Technical support

Top Skills Details:

M365,microsoft office,Windows 10,Troubleshooting,Active directory,Help desk support,logitech

Additional Skills & Qualifications:

An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree. 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Primary City/State:**

Phoenix, Arizona

**Department Name:**

IT Threat & Vulnerability Mgmt

**Work Shift:**

Day

**Job Category:**

Information Technology

Come do great work on behalf of better health!

**POSITION SUMMARY**

This position is responsible for implementation of information security policies, standards, and procedures on all organizational information systems. This position is also responsible for auditing user access, security logs and user permissions. Duties include developing security processes, participating in security investigations, and maintaining documentation. This position supports and maintains the information security infrastructure, including both applications and networking components. This position performs ticket focused tactical incident support, monitors Security Operation Center (SOC) communications and audits Information Technology (IT) controls. _Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards._

**MINIMUM QUALIFICATIONS**

+ Must possess strong knowledge of business, information security and/or computer science as normally obtained through the completion of an associate degree in Information Security, Computer Information Systems, or another relevant field.

+ 1 year of relevant experience of any combination of IT, Information Security, Compliance, or Risk Management experience.

+ Certification in one of the following areas within in one year of entering the position: Certified Information Systems Security Professional (CISSP), Systems Security Certified Practitioner (SSCP), HealthCare Information Security & Privacy Practitioner (HCISSP), Payment Card Industry - Internal Security Assessor (PCI-ISA), CompTIA Security+, HIPAA Security, Information Security Technology Fundamentals, Internet Security or ITAA Information Security Awareness.

+ Must demonstrate general knowledge of information technology and healthcare.

+ Needs experience in small scale project planning and reporting either individually or in a team.

+ Requires communication and presentation skills to engage technical and non-technical audiences.

+ Requires ability to communicate and interact across facilities and at various levels. As is typical in this industry, variable shifts and hours and carrying/responding to cell phone may be required.

**PREFERRED QUALIFICATIONS**

+ Palo Alto and endpoint product experience

+ Firewalls, Network-based Intrusion Prevention System (NIPS), and web filter experience

+ Vulnerability scanning and patch management experience

+ Security Information and Event Management (SIEM) experience

+ Windows & Linux experience

+ HIPAA, PCI-DSS, or previous healthcare experience

+ Security+, GIAC Security Essentials (GSEC), Associate of (ISC)2, CompTIA A+ and/or Network+ certification and training

+ Additional related education and/or experience.

EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.
https://www.bannerhealth.com/careers/eeo

**Summary:**

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.

**Required Skills:**

Network Security Engineer Responsibilities:

1. Developing and deploying network designs, automation systems, and network performance improvements into Meta's production network.

2. Ensure that the network is reliable, robust, and can scale to meet the challenges that serving over a billion users presents.

3. Build, manage, and maintain multi-vendor, multi-protocol datacenter and backbone networks.

4. Develop optimized network monitoring systems and design new network architectures.

5. Develop automated methods to mitigate and remediate network issues to maintain consistency within the network infrastructure.

6. Collaborate with the Backbone, Datacenter, Network Infrastructure Engineering teams on a large scale global network.

7. Telecommute from anywhere in the U.S. permitted.

**Minimum Qualifications:**

Minimum Qualifications:

8. Employer will accept a Master’s degree in Computer Science, Computer Engineering, Telecommunications, Electrical Engineering, or related field. Requires completion of a university-level course, research project, internship, or thesis in the following:

9. Coding in higher-level languages such as Python Programming Language, C++, or Go

10. TCP/IP

11. Routing and switching: hardware design and knowledge of forwarding and data planes

12. Interior Gateway Protocols (IGP) including RIP and OSPF

13. Exterior Gateway Protocols (EGP) including BGP

14. Configuration, Test and Troubleshooting of Ethernet and IP network equipment (router and switch)

15. Linux or Unix

16. Creating network segmentation through various technologies such as routing, virtual networking, and Software-Defined Networking(SDN)

17. Network Security Protocols/Concepts: Security(AAA), Active Directory, Services, Access Control Lists, Firewalls, Intrusion Detection, or Intrusion Prevention Systems

18. Protocols used for traffic monitoring (Netflow) and protocol analyzers such as wireshark

19. Understanding of encryption and how it translates to network traffic (HTTPS, IPSec)

20. Layer 2 security controls (Port Security or dot1x) and

21. Developing security automation tools/scripts used to manage, or interact with network infrastructure such as Ansible, NETCONG, or YANG

**Public Compensation:**

$196,172/year to $240,240/year + bonus + equity + benefits

**Industry:** Internet

**Equal Opportunity:**

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

**How will you make an impact in this role?**

Our Information Security Managers know that security is a top priority for our business and our partners and customers. Today, as cyber-attacks increase and compliance is more rigorously enforced, we look to them to stay ahead of what’s next and to protect our business and our future.

The ideal candidate for this position will have strong technical and project management skills, including knowledge of Technology Risk and Information Security principles. The successful candidate will focus on facilitating the reduction of risk to the AXP environment through positive partnerships and effective communications.

This candidate will be responsible for communicating information to regulators and leaders while partnering with internal teams to facilitate successful compliance exercises across multiple IT & IS domains. The successful candidate will also demonstrate self-motivation and flexibility in running tests/scans, generating artifacts, managing projects, and providing support to the team as needed.

This position demands a well-organized, committed teammate with the ability to prioritize daily work, change directions quickly, and work on multiple projects simultaneously. Excellent presentational, written, and verbal communication required.

**Key Responsibilities**

This role is primarily focused on reducing risk to AXP and associated entities through orchestration of Governance / Compliance activities, including international regulatory standards and requirements. This role involves working with various internal and external entities. The successful candidate will be responsible for driving requirements involving multiple business units and domains to be delivered within set timelines to uphold business goals.

The successful candidates’ ongoing responsibilities will include:

+ Participate as a key team member on compliance projects responsible for assisting with annual planning and owning core tasks on successive assignments.

+ Being a great partner with industry stakeholders, external & internal regulators, internal application, server support, and IS teams, as well as legal partners.

+ Present project objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional and proficient manner.

+ Handling and facilitating the execution and assimilation of evidence, scans, and other artifacts.

+ Scan, report, and track identified risks/vulnerabilities and produce detailed reports or assessments.

+ Assist with response efforts to implement process improvements in response to findings and recommendations from regulators, internal and external Quality Assessment Reviews, maturity assessments, and first- and second-line business partner recommendations.

+ Validate that actions or decisions taken to address risks are appropriate and report appropriately.

+ Frequent collaboration and communication with key stakeholders including vendor partners, regulators, internal/partner groups, and audit teams.

+ Assist collaborators in achieving objectives / requests and producing quality results on time. Responsibilities include but are not limited to collecting, consolidating, reconciling, and analyzing large data sets and artifacts.

+ Look for creative, alternate solutions to promote and support consistency, streamlining, or automation opportunities.

+ Organize and facilitate meetings with regulators and internal collaborators /teams- develop objectives, set the agenda, and generate content.

+ Assist regional/BU technical personnel and COE’s by providing guidance and support for prioritization, recommendations, and implementation of security standard methodologies, patch and configuration management, and reporting related topics.

+ Ensure effective and efficient execution of assigned project tasks in conformance with professional and department standards, timelines, and objectives.

+ Drive analytical insights and reporting working with internal teams/customers and deliver value for business.

+ Create high quality and executive-ready documentation and presentations.

**Minimum Qualifications**

+ 3 years relevant experience with compliance/risk management in Information Security/IT or similar relevant experience with compliance programs, critical initiatives, regulatory reviews, risk assessments, and certifications.

+ Previous project/program management experience required.

+ General understanding of IT risk governance methodologies for evaluation of controls, policies, and procedures.

+ Experience working with various types of Information Technology SMEs in leading complex and time-sensitive data requests.

+ Experience with cultivating and handling day-to-day relationships with various SMEs across an organization.

+ Experience working with Verizon’s Cyber Risk Programs and/or PCI DSS would be a PLUS.

+ Prior experience using vulnerability scanners and/or automated ticketing systems preferred.

+ Experience with technology control testing including interface inputs, reports, application security, business continuity and third parties.

+ Proven ability to lead and manage multiple projects, including ownership of core tasks, across multiple simultaneous or successive assignments.

+ Demonstrated track record of integrity, innovation, and excellence.

+ Ability to travel if needed for onsite reviews (<5% of the time).

**Preferred Characteristics**

+ Diligent with experience in facilitating, documenting, and optimizing business processes with auditable controls.

+ Ability to break-down a complex problem into addressable components, ideate solutions, and present the results/recommendations effectively to leaders and regulators with transparency and integrity.

+ Effectively work independently, within a team and across teams in a fast-paced environment to drive business results; applying related project management skills, employing creative thinking, and the ability to work on challenging priorities.

+ Highly organized, with a strong attention to detail and the ability to plan, prioritize, juggle multiple work streams, and ensure completion through coordination and follow-up.

+ Self-starter with high degree of personal accountability, ability to work independently, and navigate between cross-functional internal and external groups.

+ Flexible approach and ability to ‘think outside the box’.

+ Ability to effectively handle multiple challenging priorities and pivot quickly in an ever-changing environment.

+ Ability to lead change in a dynamic environment and influence others without direct authority.

+ Strong communication, presentation, and interpersonal relationship management skills dealing with multiple collaborators / partners and leaders.

+ Flexibility and enthusiasm to take special projects and collaborate to drive success for the team.

+ Ability to collect, comprehend and communicate complex technical details, policies and procedures and adjust the message accordingly based on the audience.

+ Able to work with Senior Leadership and explain the program requirements.

+ Excellent time management skills

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

**Job:** Technology

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 24006607

Job Description

The IT Desktop Support Technician is an important member of the IT Infrastructure team at one of our largest sustainability clients. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

Additional Details:

· Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

· Responsible for executive level desktop support, requiring a higher level of service

· Utilizing Active Directory for user management and assigning users to Group Policy Objects

· Responding to and supporting the resolution of server and network issues with Tier 3 support

· Provide 1st level client support through our help desk ticketing system

· Recognizing and escalating more difficult problems to Tier 3 support

· Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

· Use Remote Monitoring tools and call tracking to log and route tickets

· Imaging and Deploying Desktops and Laptops for end users

· Creating and maintaining client-related documentation

· Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

· Participate in the maintenance, updates, planning and installation of client computers and application software

· Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

· Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

· Facilitate the deployment of new client computer systems and application integration to support business needs

· Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

· Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

· 4 years of experience as an escalated point of contact supporting Windows OS including M365

· Experience Utilizing Active Directory for user management and assigning users to Group Policy Objects

· Experience documenting resolutions through IT Service Management Software, preferably service now

· Strong communication skills and a commitment to customer service at the executive level

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations · An associate or bachelors degree in Information Systems or a similar field

· 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The Information Security Manager will help ensure safe and sound banking & business operations by working with teams across Technology to gather data in response to requests from regulatory agencies.

**Job responsibilities include:**

+ Responding to requests from external/regulatory agencies; gathering, reviewing, submitting and archiving response material; coordinating meetings as required.

+ Creating reports which reflect Technology requests for information from regulators, second and third lines of defense and external auditors

+ Working and providing influence across a matrixed environment.

+ Developing analytics/metrics for ongoing reporting and taking action as required based on trend data.

+ Establishing and maintaining strong partnerships across the organization to ensure high quality, on-time deliverables.

+ Applying superior Microsoft Office Excel & PowerPoint skills to create professional reports and presentations within tight deadlines.

+ Maintaining exam or audit tracking information.

+ Working individually and with teams on both structured and unstructured assignments.

**Minimum Qualifications**

+ Superior Microsoft Office Excel & Powerpoint skills required.

+ Skills in organizing, managing and interpreting large amounts of data.

+ Must be very detail-orientated.

+ Possess ability to create concise executive-level bullet points from paragraphs of information.

+ Possess ability to define and develop appropriate analytics/metrics for on-going and executive level reporting.

+ Time management skills and the ability to be flexible, prioritize and multitask.

+ Professional communication and presentation skills.

+ Possess interpersonal skills and the ability to work without direct authority.

+ Possess ability to establish and maintain cooperative working relationships across organizations and at all levels.

+ Experience with audit, compliance, regulatory management or control related functions is a plus.

+ Possess ability to consistently and effectively interface with senior level respondents.

**Preferred Qualifications**

+ Bachelors Degree in CIS, Finance or Business Administration (or equivalent experience).

+ Information Security Certification (i.e., CISA or CISM) a plus.

+ Juris Doctor a plus

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

**Job:** Technology

**Primary Location:** US-Arizona-Phoenix

**Other Locations:** US-Utah-Sandy, US-New York-New York

**Schedule** Full-time

**Req ID:** 24006099

Technical Support Specialist I - Online Division - Grand Canyon University (Remote)

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Apply Online

Job Description

Come Grow With Us

**Must reside in or near Maricopa County, AZ.

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Are you a people person? Love to help others and a pioneer in technology? Grand Canyon University’s Technical Support Specialist may be the role for you! Our department is providing more resources, tools and support than ever! Many of the resources are available on all of our social platforms, with the goal to making the resources as accessible as possible. Sounds like a good fit? Apply today!

The Technical Support Specialist provides telephone, e-mail, live chat and social media support to GCU Students regarding their issues with online classroom access. Team members are required to achieve call center activity targets (calls answered, wait time) as outlined in the department’s operating guidelines.

What you'll do:

+ Handles Technical Support Calls, chats, emails, and social media requests regarding online classroom access from students.

+ Assists Students with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.

+ Handles advanced issues related to browser troubleshooting for supported applications.

+ Follows through and communicates with the user while working the problem to ensure successful and timely completion of the problem.

+ Works with team members and other GCU departments on behalf of the customer to resolve issues.

+ Consistently meets first contact resolution metrics.

+ Works alternate shift hours as assigned to handle the call in/ticket requests.

+ Prepares required documentation related to customer requests and resolution and adheres to proper documentation guidelines.

+ Determine when to escalate issues to management level for assistance.

+ Inform management of persistent and recurring issues

+ Effortlessly engage with callers, actively listen, analyze, and isolate tech issues

+ Comfortably navigate multiple applications to research solutions

+ Multitask in systems while patiently providing step-by-step instructions

+ Calmly provide conflict resolution

+ Navigate frustrated customer situations

+ Work independently with discipline in a virtual environment

+ Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.

+ Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

The role might be right for you if you have:

+ Must have a customer-focus, service orientation and professional and courteous manner.

+ Ability to work on simultaneous multiple cases effectively

+ Solid problem solving/trouble shooting skills with strong attention to detail.

+ Able to demonstrate personal ownership of all customers’ issues and follow through to obtain desired results

+ Skilled in determining why and how, what steps or procedures are required in problem resolution.

+ Ability to learn University E-Learning software and applications.

+ Ability to function in a fast-paced call center environment

+ Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.

+ Excellent communication skills, written and verbal, to transmit information accurately and understandably.

+ Team player with adaptability to changes in workload, systems, and processes.

+ The ability to multi-task, prioritize, and remain detail-oriented.

+ Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations.

+ Call center or technical support experience highly desirable.

+ Must be able to pass pre employment background check.

+ Previous experience with University e-learning environments and software preferred but not required.

What we’ll offer in return:

+ A career where your work makes a difference.

+ A stable income with a good salary.

+ Opportunity to own your part of the business without the risks of owning your own business.

+ Ongoing professional development and growth.

+ Outstanding benefits and work perks.

+ Collaborative and supportive work environment....and more!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Technical-Support-Specialist-I---Online-Division---Grand-Canyon-University--Remote-\_R000054300)

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Apply Online

We are hiring for an Information Security / Cyber Security Analyst to join our Information Technology team. This role is highly influential in maintaining a safe and secure data environment for our workforce and for the people we support. This role will have the opportunity to collaborate with partners internally and externally on several project based initiatives related to training / education on security campaigns, HIPAA compliance, Remote Worker programs, and will play an instrumental role in the continuous improvement and evaluation of current policies and procedures as it relates to cyber security within the organization.

In addition, the position will be responsible to plan and carry out security measures to protect Mosaic's computer networks and systems. Understand advanced cyber threats and help stakeholders build appropriate mitigation plans and strategies to ensure the enterprise and production networks are protected. Monitor computer networks for security issues, install security software, and document security issues.

Remote, local candidates (Omaha) highly preferred

ESSENTIAL JOB FUNCTIONS:

Conduct vulnerability assessments and penetration testing to identify and prioritize security weaknesses, focusing on HIPAA and NIST CSF controls.
Analyze security logs and identify potential security incidents with a focus on PHI and HIPAA compliance.
Investigate and respond to security incidents according to established procedures, adhering to HIPAA breach notification requirements.
Implement and maintain security controls, such as firewalls, intrusion detection/prevention systems, and data encryption, ensuring compliance with HIPAA and NIST CSF requirements.
Manage and update security policies and procedures aligned with HIPAA and NIST CSF.
Assist in developing and delivering security awareness training for employees, emphasizing HIPAA and NIST CSF best practices.
Stay up-to-date on the latest security threats, industry regulations, and NIST CSF updates, recommending preventative measures.
Prepare and present security reports to the ISO and other stakeholders, highlighting HIPAA compliance and NIST CSF adherence.
Assist with security audits and compliance requirements related to HIPAA and NIST CSF.
Perform other duties as assigned by the ISO.

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of Company policies and procedures
Knowledge of and ability to demonstrate Mosaic’s 7 Essential Practices of Leadership
Knowledge of HIPAA Security Rule
Knowledge of CIS Controls
Strong analytical skills
Strong critical thinking skills
Detail-oriented
Strong problem-solving and troubleshooting skills
Ability to identify and mitigate network vulnerabilities
Knowledge of firewalls, antivirus, and IDPS concepts