Azpipeline_org

(STEM) Science, Technology, Engineering & Mathematics

Photonics Engineers

Design technologies specializing in light information or light energy, such as laser or fiber optics technology.

Salary Breakdown

Photonics Engineers

Average

$86,130

ANNUAL

$41.41

HOURLY

Entry Level

$62,720

ANNUAL

$30.15

HOURLY

Mid Level

$82,625

ANNUAL

$39.72

HOURLY

Expert Level

$102,530

ANNUAL

$49.29

HOURLY


Current Available & Projected Jobs

Photonics Engineers

101

Current Available Jobs

1,760

Projected job openings through 2024


Sample Career Roadmap

Photonics Engineers


Top Expected Tasks

Photonics Engineers


Knowledge, Skills & Abilities

Photonics Engineers

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Engineering and Technology

KNOWLEDGE

Physics

KNOWLEDGE

Design

KNOWLEDGE

Mathematics

KNOWLEDGE

Computers and Electronics

SKILL

Critical Thinking

SKILL

Reading Comprehension

SKILL

Mathematics

SKILL

Active Listening

SKILL

Writing

ABILITY

Deductive Reasoning

ABILITY

Mathematical Reasoning

ABILITY

Problem Sensitivity

ABILITY

Information Ordering

ABILITY

Oral Comprehension


Job Opportunities

Photonics Engineers

  • Assistant Manager - Optical
    National Vision    Mesa, AZ 85213
     Posted 1 day    

    *What would you do? – The Specifics* * Drive and achieve profit, sales and performance goals according to NVI standards. * Monitor sales results against budgeted. * Ensure all store associates achieve and maintain the highest level of customer service. * Maintain awareness of same day service using “Ready When Promised” production board. * Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required. * Develop and maintain a good working relationship with doctor(s) associated with the store and serves as liaison between doctor and store personnel. * Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions. * Supervise and motivate Optician/Sales Associates and ensures the timely completion of day-to-day functions. * Assist the General Manager with balancing staffing to store volume. Assist in recruiting, selecting and retaining a high caliber staff. * Motivate associates to exceed performance standards. * Are you the right fit? – The Suitable Talent* * Optical sales experience. Supervising experience is preferred. * Maintain Optical license in states that require licensure. * Proficient computer skills. * Proven ability to lead, coach and build associate relationships. * Sound understanding of store operations and standards for success. * Strong communication skills (both oral and written) for effective management of teams. * Exceptional customer service skills. * Able to present clear and concise information and respond to questions from managers, associates, and customers. * Strong organizational skills for planning work and continuously monitoring progress towards goals. * Ability to analyze, create, and understand financial reports. * Demonstrated ability to analyze and solve problems of varied scope. * ABO and NCLE Certified (Recommended). *Taking Care of our People* We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. Please see our website www.nationalvision.com to learn more. All your information will be kept confidential according to EEO guidelines. National Vision is an Affirmative Action / Equal Opportunity Employer.


    Employment Type

    Full Time

  • Sales Associate - Optical
    National Vision    Mesa, AZ 85213
     Posted 1 day    

    *What would you do? – The Specifics* * Greet customers in a friendly manner and ensure high quality customer service. * Meet NVI’s sales objectives. * Maintain awareness of same day service using “Ready When Promised” production board. * Ensure customers receive quality products in a timely manner. * Assist with answering phones efficiently in accordance with NVI telephone protocol. * Ensure all customer service complaints are handled effectively and efficiently. * Review reasons for redos and implement practices to correct. Ensure quality standards are met. * Check on status and notify customers when orders are in or of any delays. * Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs. * Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law. * Perform insertion and removal training of contact lens as directed by management and permitted by state law. * Ensure store cleanliness policies are adhered to at all times. * Complete inventory count and replenish stock as necessary. * Ensure all visual merchandising is implemented and maintained. * Ensure that the eyeglass department is kept clean and organized at all times. * Ensure that inventory control and loss prevention procedures are followed at all times. * Are you the right fit? – The Suitable Talent* * Previous retail experience preferred, but not required. * Effective interpersonal skills. * Ability to present and sell eyeglass features and specialty lenses. * Must possess strong customer service skills. * Ability to learn optical knowledge. * Must be able to work and interact effectively within a host store environment, adhering to and promoting all host store policies, procedures, and regulations. * In some locations, bilingual abilities desired. * Ability to stand for extended periods of time that may average 6-8 hours. *What are the benefits?* National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website www.nationalvision.com to learn more. National Vision is an Affirmative Action / Equal Opportunity Employer.


    Employment Type

    Full Time

  • LensCrafters - Licensed Optician
    Luxottica    Mesa, AZ 85213
     Posted 1 day    

    **Requisition ID:** 558421

    **Store #** : 000563 LensCrafters

    **Position:** Full-Time

    **Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en\_US)**

    At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

    By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

    LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

    **GENERAL FUNCTION**

    The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

    **MAJOR DUTIES & RESPONSIBILITIES**

    + Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.

    + Custom fits glasses & precisely places prescription in lenses.

    + Acts as a leader in optical acumen that provides a voice for associates.

    + Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.

    + Attracts new customers.

    + Explores the needs & priorities of customers by asking open ended questions.

    + Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.

    + Assists co-workers with difficult or complex areas of product needs & prescriptions.

    + Utilizes store tools & adheres to Brand Store Commitments.

    + Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.

    + Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.

    + Possesses the ability to multi-task, prioritize & manage time with competing priorities.

    + Commits to delivery date & time, seeks feedback & asks for referrals.

    + Strives to achieve exceptional results on Brand KPIs & competencies.

    + Presents, celebrates & educates at pick up.

    + Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.

    + Informs management of safety opportunities; demonstrates safe work practices.

    + Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

    + Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.

    + Sells on your feet 80%-100% of the time.

    + Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).

    + Maintains proper dress code, including name tag & associate tablet.

    **BASIC QUALIFICATIONS**

    + High School graduate or equivalent

    + State Licensure

    + Optical dispensing experience

    + Strong customer service skills: communicator, listener & team builder

    + Knowledge of current store merchandise

    + Strong basic math skills

    + Awareness of current fashion trends

    + Selling skills – ability to use & carry an iPAD/tablet

    + Familiarity with POS, computers & calculators

    + Embrace new technology & change

    **PREFERRED QUALIFICATIONS**

    + Previous customer service & retail experience

    Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.


    Employment Type

    Full Time

  • LensCrafters - Licensed Optician
    Luxottica    Mesa, AZ 85213
     Posted 1 day    

    **Requisition ID:** 558381

    **Store #** : 000563 LensCrafters

    **Position:** Part-Time

    **Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en\_US)**

    At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

    By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

    LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

    **GENERAL FUNCTION**

    The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

    **MAJOR DUTIES & RESPONSIBILITIES**

    + Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.

    + Custom fits glasses & precisely places prescription in lenses.

    + Acts as a leader in optical acumen that provides a voice for associates.

    + Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.

    + Attracts new customers.

    + Explores the needs & priorities of customers by asking open ended questions.

    + Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.

    + Assists co-workers with difficult or complex areas of product needs & prescriptions.

    + Utilizes store tools & adheres to Brand Store Commitments.

    + Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.

    + Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.

    + Possesses the ability to multi-task, prioritize & manage time with competing priorities.

    + Commits to delivery date & time, seeks feedback & asks for referrals.

    + Strives to achieve exceptional results on Brand KPIs & competencies.

    + Presents, celebrates & educates at pick up.

    + Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.

    + Informs management of safety opportunities; demonstrates safe work practices.

    + Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

    + Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.

    + Sells on your feet 80%-100% of the time.

    + Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).

    + Maintains proper dress code, including name tag & associate tablet.

    **BASIC QUALIFICATIONS**

    + High School graduate or equivalent

    + State Licensure

    + Optical dispensing experience

    + Strong customer service skills: communicator, listener & team builder

    + Knowledge of current store merchandise

    + Strong basic math skills

    + Awareness of current fashion trends

    + Selling skills – ability to use & carry an iPAD/tablet

    + Familiarity with POS, computers & calculators

    + Embrace new technology & change

    **PREFERRED QUALIFICATIONS**

    + Previous customer service & retail experience

    Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.


    Employment Type

    Full Time

  • Licensed Optician - Store Manager
    National Vision    Mesa, AZ 85213
     Posted 2 days    

    We are looking for a Licensed Store Manager to join our growing team. The Store Manager seeks to make the world’s happiest customers by providing a seamless experience throughout the customer’s eyewear life and ensures that all associates do the same. This position is responsible for the overall sales and profitability of a store location and manages all operations of the store to include store P&L, personnel, merchandising, inventory management, training and safety. *What would you do? – The Specifics* * Achieve and maintain the highest level of customer service. * Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L). * Monitor sales results against budgeted. * Ensure all store associates achieve and maintain the highest level of customer service. * Investigate and compile competitive information. * Provide daily and weekly statistics to District Manager and corporate office. * Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions. * Hire, supervise and train all store associates. * Motivate associates to exceed performance standards. * Interface and maintain appropriate professional relations with the doctor, other NVI associates and customers. * Are you the right fit? – The Suitable Talent* * Language Ability– Ability to read, analyze and interpret general business periodicals, technical procedures or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Math Ability– Ability to calculate figures and amounts. * Reasoning Ability– Ability to define problems, collect data, establish facts and draw valid conclusions. * Maintain license as required by state. * Management experience in retail and/or optical industry. * ABO & NCLE Certified. * Proficient computer skills. *Taking care of our people* We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. Please see our website www.nationalvision.com to learn more. All your information will be kept confidential according to EEO guidelines. National Vision is an Affirmative Action / Equal Opportunity Employer.


    Employment Type

    Full Time

  • Sales Associate - Optical
    National Vision    Sierra Vista, AZ 85635
     Posted 2 days    

    *What would you do? – The Specifics* * Meet or exceed NVI’s sales and company objectives. * Achieve and maintain the highest level of customer service. * Accurately process orders for eyewear via the POS/SDS system. * Take optical measurement for patient eyewear as permitted by state law. * Coordinate the distribution of eyewear products to patients according to NVI guidelines. * Assist with dispensing eyeglasses and contact lens to patients, as permitted by state law. * Perform insertion and removal training of contact lenses to patients as directed by management and permitted by state law. * Contribute in the marketing of the store by passing out flyers, making PA announcements and participating in Business Builder events. * Complete inventory count and replenish stock as necessary. *Are you the right fit? - The Suitable Talent* * Strong selling skills. * Ability to learn optical knowledge. * Strong customer service skills. * Effective interpersonal communication skills. * Excellent organizational skills. * Detailed oriented. * Professional attitude and appearance. * Able to work and interact effectively within a host store environment, adhering to and promoting all host store policies, procedures and regulations. * In some locations, bilingual abilities desired. *What are the benefits?* National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website www.nationalvision.com to learn more National Vision is an Affirmative Action / Equal Opportunity Employer.


    Employment Type

    Full Time

  • Sales Associate - Optical
    National Vision    Apache Junction, AZ 85117
     Posted 2 days    

    *What would you do? – The Specifics* * Meet NVI’s sales and company objectives. * Follow the America’s Best “Code of Excellence” to ensure customer satisfaction by creating a warm and welcoming environment for customers. * Assist with dispensing eyeglasses and contact lenses to customers, as permitted by state law. * Perform insertion and removal training of contact lenses to customers, as permitted by state law. * Educate clients on proper eyeglass and contact lens care. * Maintain accurate and organized patient records. * Assist Optometric Technician, Receptionist, and Contact Lens Technician when necessary. * Answer, screen, and forward incoming phone calls in accordance with NVI protocol. * Maintain visual merchandising according to Brand and Company Standards. * Are you the right fit? – The Suitable Talent* * Previous retail experience preferred, but not required. * Strong selling skills, aimed at meeting both the store’s and self-sales targets, by following company policies. * Strong customer service skills. * Able to give instruction in a clear and concise manner to customers. * Effective interpersonal skills. * Excellent organizational skills. * Detailed oriented. * Multitasking and time-management skills. * Ability to learn optical knowledge. * Professional attitude and appearance. *What are the benefits?* National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website www.nationalvision.com to learn more. National Vision is an Affirmative Action / Equal Opportunity Employer.


    Employment Type

    Full Time

  • Optician
    2020 Image Eye Center-Chandler    Chandler, AZ 85224
     Posted 3 days    

    Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

    Duties & Responsibilities


    * Delivers extraordinary experience to each and every patient. Provides patients with a complete understanding of our customized recommendations for products and services.
    * Develops own clientele from providing outstanding service and obtaining referrals.
    * Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
    * Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary.
    * Retrieves patient charts and electronic health records.
    * Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
    * Educates patients on proper eyeglass and contact lens care.
    * Collect eye and face measurements to ensure proper fit.
    * Interprets prescriptions written by optometrist and ophthalmologist.
    * Creates work orders for lab technicians, specifying information on lenses needed.
    * Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer.
    * Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
    * Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs.
    * Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
    * Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status.
    * Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents.
    * Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store.
    * Restocks retail boards with new merchandize.
    * Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
    * Collaborates with technicians, front desk associates, Managers, and Optometrist.
    * Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

    User Supplied Image


    Employment Type

    Full Time

  • Optician
    2020 Image Eye Center-Chandler    Chandler, AZ 85224
     Posted 3 days    

    Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

    Duties & Responsibilities


    * Delivers extraordinary experience to each and every patient. Provides patients with a complete understanding of our customized recommendations for products and services.
    * Develops own clientele from providing outstanding service and obtaining referrals.
    * Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
    * Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary.
    * Retrieves patient charts and electronic health records.
    * Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
    * Educates patients on proper eyeglass and contact lens care.
    * Collect eye and face measurements to ensure proper fit.
    * Interprets prescriptions written by optometrist and ophthalmologist.
    * Creates work orders for lab technicians, specifying information on lenses needed.
    * Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer.
    * Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
    * Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs.
    * Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
    * Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status.
    * Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents.
    * Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store.
    * Restocks retail boards with new merchandize.
    * Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
    * Collaborates with technicians, front desk associates, Managers, and Optometrist.
    * Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

    User Supplied Image


    Employment Type

    Full Time

  • Optician
    2020 Image Eye Center-Chandler    Chandler, AZ 85224
     Posted 3 days    

    Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

    Duties & Responsibilities


    * Delivers extraordinary experience to each and every patient. Provides patients with a complete understanding of our customized recommendations for products and services.
    * Develops own clientele from providing outstanding service and obtaining referrals.
    * Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
    * Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary.
    * Retrieves patient charts and electronic health records.
    * Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
    * Educates patients on proper eyeglass and contact lens care.
    * Collect eye and face measurements to ensure proper fit.
    * Interprets prescriptions written by optometrist and ophthalmologist.
    * Creates work orders for lab technicians, specifying information on lenses needed.
    * Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer.
    * Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
    * Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs.
    * Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
    * Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status.
    * Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents.
    * Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store.
    * Restocks retail boards with new merchandize.
    * Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
    * Collaborates with technicians, front desk associates, Managers, and Optometrist.
    * Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

    User Supplied Image


    Employment Type

    Full Time


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