About This Career Path
Supervise and coordinate activities of personal service workers.
Human Services
Supervise and coordinate activities of personal service workers.
Human Services Industry
First-Line Supervisors of Personal Service Workers
Average
$43,060
ANNUAL
$20.70
HOURLY
Entry Level
$30,000
ANNUAL
$14.43
HOURLY
Mid Level
$37,980
ANNUAL
$18.26
HOURLY
Expert Level
$61,330
ANNUAL
$29.48
HOURLY
First-Line Supervisors of Personal Service Workers
Supporting Certifications
Degree Recommendations
First-Line Supervisors of Personal Service Workers
01
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
02
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
03
Train workers in proper operational procedures and functions and explain company policies.
04
Resolve customer complaints regarding worker performance or services rendered.
05
Recruit and hire staff members.
06
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
07
Meet with managers or other supervisors to stay informed of changes affecting operations.
08
Take disciplinary action to address performance problems.
09
Apply customer feedback to service improvement efforts.
10
Requisition necessary supplies, equipment, or services.
First-Line Supervisors of Personal Service Workers
Common knowledge, skills & abilities needed to get a foot in the door.
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
Administration and Management
KNOWLEDGE
English Language
KNOWLEDGE
Education and Training
KNOWLEDGE
Personnel and Human Resources
SKILL
Active Listening
SKILL
Critical Thinking
SKILL
Management of Personnel Resources
SKILL
Social Perceptiveness
SKILL
Speaking
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Problem Sensitivity
ABILITY
Written Comprehension
ABILITY
Speech Clarity
Human Services
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