Desktop Publishers

Job Description

The IT Desktop Support Technician is an important member of the IT Infrastructure team at one of our largest sustainability clients. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

Additional Details:

· Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

· Responsible for executive level desktop support, requiring a higher level of service

· Utilizing Active Directory for user management and assigning users to Group Policy Objects

· Responding to and supporting the resolution of server and network issues with Tier 3 support

· Provide 1st level client support through our help desk ticketing system

· Recognizing and escalating more difficult problems to Tier 3 support

· Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

· Use Remote Monitoring tools and call tracking to log and route tickets

· Imaging and Deploying Desktops and Laptops for end users

· Creating and maintaining client-related documentation

· Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

· Participate in the maintenance, updates, planning and installation of client computers and application software

· Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

· Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

· Facilitate the deployment of new client computer systems and application integration to support business needs

· Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

· Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

· 4 years of experience as an escalated point of contact supporting Windows OS including M365

· Experience Utilizing Active Directory for user management and assigning users to Group Policy Objects

· Experience documenting resolutions through IT Service Management Software, preferably service now

· Strong communication skills and a commitment to customer service at the executive level

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations · An associate or bachelors degree in Information Systems or a similar field

· 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Job Description

This position provides daily operational support within the Bank's Command Center. Monitors and operates the mainframe, ATMs, network, and open systems to facilitate ongoing functionality and efficiency. Ensures online network, operation, and batch production schedules are continuously met. Responds to monitored events, incidents, and reported issues. Supports the assigned shift by facilitating workflow, overseeing hardware and software resources, and reducing operational risk. Provides technical assistance to Information Technology support staff and business personnel both inside and outside of normal operating hours.

* 40% Branch Support - Supports branch-related outages and incidents involving networks and ATMs. Facilitates maximum network availability and efficient operations for Bank branches through a variety of daily Command Center tasks.

* 30% Corporate Support - Responsible for monitoring and resolution or escalation of outages for Bank services and applications. Facilitates vendor access within systems and networks. Controls computer room security and supports monitoring tools and alerts. Assists in maintaining service management documentation and in support efforts for system mainframe.

* 20% Batch Processing - Monitors batch production job restarts, holds, submissions, releases, ordering, and analysis. Research, resolves, and escalates abnormal terminations. Monitors enterprise critical path batch schedule and reports accordingly.

* 10% Issue Resolution - Works closely with end users, vendors, and other involved parties in resolving incidents or escalating complex issues to the appropriate parties. Reports, tracks, and updates all issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- 2+ Years tech experience with an associate degree or bachelor's Degree

- Must have intermediate knowledge of IBM Mainframe, ATMs, or Open Systems

- Intermediate experience in operating all computer equipment at a centralized data center including tape or disk library.

- Ability to be on call 24 hours a day, 7 days a week, on a rotating basis.

- Control M for mainframe, networking and incident management familiarity null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman's Space PMO organization is **seeking Computer Operations Analysts at its Chandler, AZ location** . The selected candidates primary focus will be Windows administration support and enclave compliance activities.

**Job duties will include:**

Develops computer systems specifications that address business requirements and that fit with the company's system architecture standards. Establishes and documents system parameters and formats, ensures hardware and software systems compatibility and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities. Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.

• Provide technical support for computers and associated networks.

• Provide client and server hardware or software support.

• Connect clients, servers, and terminals to existing data networks.

• Instruct users in the use of hardware and networks.

• Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.

• Assist InfoSec with DFARS, CMMS compliance responsibilities.

***Possible on call rotation as required.**

**Specific responsibilities supporting Engineering and Manufacturing Operations:**

• Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration.

• Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation.

• Setup and configure rack mount workstations.

• Server application support.

• Engineering application support - install, configure, and troubleshoot engineering applications

• Network data port activation and testing.

• Plus, other duties as required, including:

+ Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals.

+ Instruct users in the use of personal computers.

+ Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.

+ Provide Windows systems management.

+ Provides offnet environment support

+ Provides basic network administration

+ Perform root cause analysis for complex issues and document technical solutions

+ Work with software vendors to support third party applications.

+ Provide any technical support above and beyond the Tier1/2 support vendor.

+ Provide on call support for production-impacting incidents, as needed.

+ Monitors ticket queues to ensure SLAs are met*This role can be performed by a level 2 or level 3 PC Network Support Technician.

**Basic Qualifications:**

+ At Minimum, a Bachelor's Degree with 2 years of relevant experience OR an Associate's Degree with 4 years of relevant experience OR a High School Diploma/GED with 6 years of relevant experience.

+ Current CompTIA A+, or Network+, or Security+ certification OR must have the ability to obtain one within 6 months of start date.

+ Ability to obtain and maintain a DoD Secret level security clearance if required.

+ Experience supporting manufacturing operations, hardware, software, etc.

+ Proficiency in Microsoft products such as Windows Desktop OS and Office Product Suite.

+ Experience in Active Directory configuring user and computer accounts

+ Strong troubleshooting abilities

+ Ability to work after hours and weekends, as needed

+ Strong understanding of networking principles (such as the OSI model)

+ Ability to lift equipment weighing up to 40 pounds.

**Preferred Qualifications:**

+ CompTIA Network+ or equivalent

+ CompTIA Security+ CE or equivalent DOD 8570 IAT level 2 certification

+ Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.

+ Familiarity with DFARS and NIST InfoSec controls.

+ Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels.

+ Experience using ServiceNow in an enterprise environment.

+ Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.

+ Experience supporting VMware VDI (Virtual Desktop Infrastructure).

+ Customer and detail oriented and possess good decision-making ability.

+ Bachelor's degree in relevant discipline.

+ Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)

+ Ability to work independently; appropriately escalate issues and roadblocks to leadership.

+ Superior customer service and service delivery. Maintains composure in difficult situations, with challenging customers.

+ Demonstrates personal integrity and high ethical standards in customer contacts as well as all internal relationships.

+ Ability to master unfamiliar information, tasks, and situations quickly and effectively.

+ Excellent communication skills, written and verbal.

+ Experience with engineering applications.

+ Ability to manage multiple priorities and time-sensitive mission critical needs.

**Salary Range:** $68,500 - $102,700

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO . U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Job Description

An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 9 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-25 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

* 3+ years of experience working in a Desktop Support Role -- preferably in an enterprise environment

* SME with Windows 10 and Windows 11

* Experience working off a ticketing system

* Experience with Mobile Device Management (MDM) -- preferably with InTune

* Strong customer service skills

* Experience with Active Directory

* Experience with SCCM

* Office 365 experience Pluses:

* VOIP Experience

* Telecom experience with Avaya

* Azure experience

* Experience with Duo for 2 factor authentication

* Experience with Cisco AnyConnect (VPN) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team with our client. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Skills/Experience:

This role requires a strong working knowledge of the following:

Microsoft Windows Operating Systems including M365 Support

Strong Customer Service techniques in an IT environment

ITIL framework

IT Service Management Software (i.e., ServiceNow)

Proficient in IT procurement processes and procedures

Strong Incident skills and troubleshooting techniques

Exceptional work ethic and time management skills

Ability to work well independently and/or as part of a team

Strong communication skills and a commitment to customer service at the executive level

Ability to travel 10% of the time, and on short notice

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

3-5 years Corporate IT Support/Helpdesk Technician experience (Absolutely no more than 7 years)

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Top Skills Details:

M365, Microsoft office, Windows 10, Troubleshooting, Active directory, Help desk support, Logitech

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:

The IT Desktop Support Technician is an important member of the IT Infrastructure team at Clearway Energy Group (CEG). The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

What You'll Be Doing

Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

Responsible for executive level desktop support, requiring a higher level of service

Utilizing Active Directory for user management and assigning users to Group Policy Objects

Responding to and supporting the resolution of server and network issues with Tier 3 support

Provide 1st level client support through our help desk ticketing system

Recognizing and escalating more difficult problems to Tier 3 support

Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

Use Remote Monitoring tools and call tracking to log and route tickets

Imaging and Deploying Desktops and Laptops for end users

Creating and maintaining client-related documentation

Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

Participate in the maintenance, updates, planning and installation of client computers and application software

Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

Facilitate the deployment of new client computer systems and application integration to support business needs

Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

Skills/Experience:

This role requires a strong working knowledge of the following:

Microsoft Windows Operating Systems including M365 Support

Strong Customer Service techniques in an IT environment

ITIL framework

IT Service Management Software (i.e., ServiceNow)

Proficient in IT procurement processes and procedures

Strong Incident skills and troubleshooting techniques

Exceptional work ethic and time management skills

Ability to work well independently and/or as part of a team

Strong communication skills and a commitment to customer service at the executive level

Ability to travel 10% of the time, and on short notice

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

Skills:

M365, Microsoft office, Windows 10, Troubleshooting, Active directory, Help desk support, logitech, hello teams, Support, Technical support

Top Skills Details:

M365,microsoft office, Windows 10,Troubleshooting,Active directory, Help desk support, logitech

Additional Skills & Qualifications:

An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree. 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems has a need for Snr Desktop Technician to help out our customer in Phoenix area, near the airport, on a 4 month+ contract.

+ This will be onsite 5 days a week.

Primary Experience Needed & Duties:

+ Strong Customer Service background and be able to provide executive white glove support

+ Experience in imaging, configuring, and troubleshooting Windows 11 laptops, and desktops.

+ Experience with supporting Thin Clients, and VMWare/VDI in office and remotely.

+ Knowledge of Microsoft Office or equivalent applications, cloud-based applications such as Office 365, MS Teams, and SharePoint .

+ Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.).

+ Experience with Microsoft SCCM and formal patch management processes in an enterprise environment.

+ Experience with Active Directory concepts and administration.

+ Experience supporting onsite and remote users.

+ Experience supporting mobile devices, including Apple iOS, and Android OS.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description

The Desktop Support Technician will be supporting the senior level executives in any hardware and software related issues. The person should be confident in troubleshooting both PC's as well as mobile devices. The environment is primarily a windows environment, but there is a growing MAC footprint that will be (phones, ipads, macbooks) . Some break/fix or rebuild responsibilities, as well as standard hardware and software troubleshooting, along with some ad hock migration / upgrade projects all will be apart of the scope of work. Utilize both service now as well as a 1-800 number to respond to tickets / inquiries as they come in. Given that this individual will be supporting and interacting directly with executives of a fortune 500 company, an extremely high level of professionalism, accountability, and communication is required. The incumbent will be going to the executives houses to troubleshoot and install / upgrade networks Most of network deployments has been done, but maintaining or troubleshooting or making changes. Long term doing installations for any net new. Hardwear refresh)

Any travel mileage can be expensed. A rental car will be provided for any travel over 300 miles. If they have to fly that would be expensed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

* Two+ years of Desktop support experience supporting both windows and MAC environments (heavy mac preferred)

* Ability to go on site

* Providing deskside support as well as 'remote in' support specifically with executives

* Experience supporting both laptops/computers as well as mobile phones (iphone)

* Having basic network installation knowledge.

* Ability to travel roughly 25-30% * Medical/Patient/Practice Software experience a plus

* Experience supporting Cisco Meraki devices and environments null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the ST-IC-W1E8AA USA INTELLIGENCE CTR OF EXCELLENCE. Provide Knowledge Management technical support, programming, and innovative solutions for all training courses offered. Responsibilities Provide application and database administration, installation, cyber tools implementation, cyberspace investigations, damage assessments, network monitoring. Assist other cyber workforce personnel. HT-JCOE application and database administrator. Serve as Blackboard Administrator responsible for the Learning Management Systems (LMS) and the direct delivery of instruction or training services of a professional nature to Intelligence Community (IC) organizations worldwide. Serve as LMS Database Architect and Administrator; responsible for a set of programs and software applications. Specialized areas include the following: database design and management, information retrieval, configuration management, and distributed product processing, decision support systems. Respond to LMS issues. Receive, track and respond to troubleshoot LMS to correct design problems or, modify the hierarchal and/or file structure(s). Develop, implement, and troubleshoot database structures to facilitate curriculum design and course execution, development and maintenance of workflows, and support functions. Process status reports on a regular basis and maintains library database and digital master archive. Design, develop, and implement command unique reports which require knowledge of the data system, various LMS and information management databases. Receive and respond to trouble reports from systems and applications software users. Troubleshoot application design, logic, code and tests, debug systems, and resolve problems using available resources. Develop, implement, and troubleshoot database structures and related code designed to facilitate curriculum design and course execution, development and maintenance of workflows, and support functions. Investigate, analyze, and respond to cyber incidents within the network environment or enclave. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating 30 Percent or More Disabled Veterans 5-Point Veterans' Preference Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30% Non-Department of Defense (DoD) Transfer Prior Federal Service Employee Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible United States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify, applicants must have one year or more of specialized experience that demonstrates a practical knowledge of Blackboard Learning Management System (LMS) administration and database management functions as demonstrated by performance of all of the following: 1. Conducting LMS systems administration functions; 2. Providing technical support and troubleshooting issues of the LMS system; and, 3. Developing, implementing and troubleshooting databases. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GG/GS-09). Specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and, (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. OR Substitution of Education for Experience: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Management Information Systems; Computer Engineering; Computer Science; Computer Programming and Software Engineering. (Note: You must submit a copy of your transcripts for verification purposes.) You will be evaluated on the basis of your level of competency in the following areas: Computer Languages Cybersecurity Database Management Systems Information Technology Architecture System Administration Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance based on a T5 investigation/Single Scope Background Investigation (SSBI) with eligibility for sensitive compartmented information (SCI). Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. This is a(n) 34 Information Technology Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Recruitment and/or Relocation Incentives may be authorized.