Azpipeline_org

Business Management & Administration

Patient Representatives

Assist patients in obtaining services, understanding policies and making health care decisions.

Salary Breakdown

Patient Representatives

Average

$32,710

ANNUAL

$15.73

HOURLY

Entry Level

$25,050

ANNUAL

$12.04

HOURLY

Mid Level

$31,585

ANNUAL

$15.18

HOURLY

Expert Level

$38,120

ANNUAL

$18.32

HOURLY


Current Available & Projected Jobs

Patient Representatives

175

Current Available Jobs

110,010

Projected job openings through 2024


Sample Career Roadmap

Patient Representatives

Degree Recommendations


 Phoenix College (MCCCD)

 Scottsdale Community College (MCCCD)

 Mesa Community College (MCCCD)

 Chandler-Gilbert Community College (MCCCD)

 Northern Arizona University

 Northern Arizona University

 Northern Arizona University

 Northern Arizona University



Top Expected Tasks

Patient Representatives


Knowledge, Skills & Abilities

Patient Representatives

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Psychology

KNOWLEDGE

Therapy and Counseling

KNOWLEDGE

English Language

KNOWLEDGE

Education and Training

SKILL

Active Listening

SKILL

Social Perceptiveness

SKILL

Service Orientation

SKILL

Speaking

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Inductive Reasoning

ABILITY

Speech Recognition

ABILITY

Speech Clarity


Job Opportunities

Patient Representatives

  • Associate Patient Care Coordinator - Scottsdale, AZ
    UnitedHealth Group    Scottsdale, AZ 85258
     Posted 1 day    

    Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing **your life's best work.(sm)**

    **Primary Responsibilities:**

    + Patient check-in

    + Document verification

    + Positive attitude

    + Be able to interact with patients in a professional manner at all times

    + Processing patients efficiently to ensure smooth flow from check in to check out

    + Manage daily intake of copays/payments and document

    + Daily preparation of patient charts for next day, verifying insurance, confirming appointments, answering patient questions

    + Reviewing schedules daily

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + High School diploma/GED

    + Medical front office experience

    + EMR experience

    + Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

    _To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment._

    **Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)**

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._

    Job Keywords: Associate Patient Care Coordinator, Patient Care Coordinator, United Health Group, Customer Service, Administration, Healthcare, Scottsdale, AZ, Arizona


    Employment Type

    Full Time

  • Associate Patient Care Coordinator - Scottsdale, AZ
    UnitedHealth Group    Scottsdale, AZ 85258
     Posted 1 day    

    Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing **your life's best work.(sm)**

    Let’s talk about meaningful work, an important role and a career move that can transform your future. Optum and the growing UnitedHealth Group family of businesses, we focus on prevention and the complete coordination of care for our patients. Join us and you’ll be part of a team dedicated to patient-centered, safe and effective health care. Your skills and talents will make an important impact on our patients while you open doors for yourself that simply do not exist in any other organization. At Optum, we share what might be seen as a surprisingly simple goal: making the health system work better for everyone. We look for people who relentlessly push themselves to go farther. For these high performers, a position on a team at Optum, a business of UnitedHealth Group, is a natural fit. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care.

    **Primary Responsibilities:**

    + Answering incoming calls and greet patients

    + Coordinate patient flow

    + Assist patients with intake or admitting processes

    + Collect co-payments, co-insurance and deductibles

    + Primary Care, Office Location: 16620 N 40th Street, Phoenix

    + Monday - Friday, 7:45am-5:00pm, No Weekends, Closed on All Major Holidays

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + High school diploma or GED equivalent

    + 1+ years of related work experience, including data entry

    + 1+ years of experience in a medical office/healthcare setting

    + 1+ years of medical experience

    + Ability to read and interpret office forms and insurance cards and understand referrals

    + Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

    **Preferred Qualifications:**

    + Farsi speaking

    + ICD 9 or 10 and CPT coding experience

    + Electronic Medical Records (EMR) experience

    _To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment._

    **Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)**

    _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

    Job Keywords: Patient Care Coordinator, Patient Service Representative, Customer Service, Clinic, Clinical Administrative Coordinator, Medical Office, Receptionist, Customer Service, Patient Care, Medical, Healthcare, Admitting and Registration Clerk, health care, Phoenix, AZ, Arizona


    Employment Type

    Full Time

  • Social Worker Field Based Case Manager $3K sign-on Bonus- Phoenix, AZ
    UnitedHealth Group    Phoenix, AZ 85067
     Posted 1 day    

    Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing **your life's best work.(sm)**

    Like you, UnitedHealth Group is solid on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

    **Primary Responsibilities:**

    + Utilize both company and community-based resources to establish a safe and effective case management plan for members

    + Complete comprehensive assessment for each member and develop a member-specific action plan to address all identified needs

    + Collaborate with member, family, and healthcare providers

    + Identify and initiate referrals for social service programs; including financial, psychosocial, community, and state supportive services

    + Advocate for members and families and assist them in navigating the healthcare system

    + Document all member assessments, care plan and referrals provided

    + Participate interdisciplinary team meetings

    + Understand insurance products, benefits, coverage limitations, insurance and governmental regulations as it applies to the health plan

    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    **Required Qualifications:**

    + Master’s Degree in Social Work (MSW)

    + Licensed Social Worker in the State of Arizona

    + CCM Certification or must obtain within 2 years of hire

    + 2+ years of varied clinical experience with an emphasis on case management or utilization management

    + Access to reliable transportation that will enable you to travel to member homes and other sites (including but not limited to OptumCare AZ main office and medical facilities) within the Phoenix metropolitan area (up to 75% of the time in the field)

    **Preferred Qualifications:**

    + Background in managing populations with complex medical or behavioral needs

    + Experience in a managed care organization, specifically senior or Medicare Advantage population

    + Case Management experience

    + Experience with electronic documentation

    + Experience with arranging and knowledge of local community resources

    + Field-based work experience

    _UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status._

    **Careers with Optum.** Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.(sm)**

    OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

    _Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

    _OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment_

    Job Keywords: Social work, MSW, case management, behavioral health, long-term care, home health, hospice, public health, assisted living, South Phoenix, AZ, Arizona


    Employment Type

    Full Time

  • Social Worker I-LMSW -Emergency Department- PHX Children's
    Phoenix Children's Hospital    Phoenix, AZ 85067
     Posted 1 day    

    Social Worker I-LMSW -Emergency Department- PHX Children's

    Position Details

    Department: PCH-MAIN | Social Work

    Category: Care Mgmt/Social Wrk/Case Mgr

    Location: Phoenix

    Posting #: 627690

    Date Posted: 11/4/2021

    Employee Type: Regular

    Position Summary

    Posting Note:Evening Shift: This Social Worker, LMSW will be working primarily across PCH intensive cares units (PICU, NICU, CVICU) providing clinical assessments, therapeutic interventions, care coordination, transitional planning and providing emotional support, with particular focus on grief and loss. Schedule: M-F 4/10's or 3/12's (i.e. 2:00 P.M. -2:00 A.M. or 3:00 P.M. -1:00 A.M.) Location: 1919 East Thomas Rd, Phoenix, AZ 85016 Requirements: • Current State of Arizona Licensed master’s in social work by the Arizona Board of Behavioral Health Examiners. • Valid AZ Department of Public Safety (DPS) Fingerprint Clearance Card Preferred: • Child protection experience. • Pediatric social work experience. • Three years post-master’s social work experience in a health or behavioral health care setting

    This position provides clinical assessment, therapeutic interventions, care coordination, transition planning and emotional support to patients and families at PCH within their scope of practice. Participates as an interdisciplinary team member providing interventions with the patient/family that include a range of care from bio-psychosocial assessment, diagnosis, treatment planning, therapeutic interventions, crisis interventions, coordination of care, bereavement support, and transition/discharge planning. The position requires knowledge of family systems and interpersonal dynamics/relationships and is able to use that knowledge to assist patients and families in achieving therapeutic goals. Knowledge of mandated reporter responsibilities; use of financial, community and other resource networks; coordination with DCS, Police jurisdictions, and other governmental authorities; ability to advocate with outside systems; and, collaborate with medical staff. The position may provide individual, group, family therapeutic interventions for an assigned caseload. The position is responsible for implementation of patient treatment assignments, management of open patient records, and for collaborating with outside referral sources as applicable.

    PCH Values

    + Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team

    + Excellence in clinical care, service and communication

    + Collaborative within our institution and with others who share our mission and goals

    + Leadership that set the standard for pediatric health care today and innovations of the future

    + Accountability to our patients, community and each other for providing the best in the most cost-effective way.

    Position Duties

    + Psychosocial assessments and Interventions

    + Assesses the bio-psychosocial status, which may include, but not be limited to, mental health status, diagnostic impressions, support systems, safety issues, risk for abuse/ neglect, suicide risk assessment, evaluates clients for appropriateness of placement, coping skills, family systems, and cognitive abilities, etc.

    + Identifies therapeutic goals to assist patient and family in improving family functioning, mental health, goal attainment, enhanced self-sufficiency, improve medical adherence, etc.

    + Identify any barriers that impeded treatment and/or recovery, and help patient/family identify strengths and build on protective factors to assist with success at discharge, and collaborate with the interdisciplinary team to identify treatment plan goals and objectives to facilitate timely and efficient discharges and to participate in proactive transition/ discharge planning.

    + Documentation

    + Completes clinical record documentation in a timely manner and provides information to coordinate care, confirm demographic information, provide recommendations to assist colleagues and medical team with disposition planning as required by facility procedures.

    + Completes handoff documentation to Social Work Department per Department procedures

    + Coordination of Care

    + Develops plans and coordinates effective treatment interventions, develops comprehensive treatment plans, designs and implements therapeutic interventions for patients, accordingly.

    + Cultivates and maintains effective interaction/ communication with members of the medical staff, nursing staff, case managers, peers and families to facilitate care coordination provide and continuity of care.

    + Develop treatment goals and objectives of disciplines involved in patient care, plans and coordinates effective treatment interventions, develops and implements discharge planning

    + As necessary, initiate and/or attend care conferences, interdisciplinary team rounds, and/or critical incidents/stress debriefings

    + Perform care coordination and monitor patients as they transition between outpatient and inpatient service.

    + Refers cases identified as risk management issues, peer review issues, or quality issues to appropriate departmental units.

    + Participates in hospital and departmental operations initiatives to improve care delivery methods.

    + As unit based allotted, conducts or facilitates individual, group and family therapy meetings in the form of process groups, didactic groups; holds regular update meetings with families; provides patient and family education regarding

    + Reviews open patient records to assure compliance with policy and procedures and delivery of services per treatment plan, accordingly.

    + Develops home contracts, level contracts, goals and objectives, accordingly

    + chemical dependency, behavioral health, relationship issues.

    + Education

    + Maintains professional competency by regularly participating in a variety of educational programs and in services, reviewing relevant professional publications, participating in community based committees related to service line responsibilities, and/or participating in professional societies to ensure ongoing awareness of current methodologies, practices and philosophies as applied to the patient care population.

    + Maintains current knowledge of community and other resources networks to meet patient and family needs, provides relevant resources, and assist, as necessary with connecting the patient/ family to the relevant resources.

    + Transplant social workers receive ongoing education in the field of transplantation.

    + Participates fully in Clinical Supervision, as applicable, in accordance with Board of Behavioral Health Examiners requirements.

    + Performs miscellaneous job related duties as requested.

    Phoenix Children’s Hospital is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. Phoenix Children’s also provides aids and services to people with disabilities to communicate effectively with us.


    Employment Type

    Full Time

  • Social Worker - LMSW - AZ (NE)
    Mayo Clinic    Phoenix, AZ 85067
     Posted 1 day    

    **Why Mayo Clinic**

    Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

    Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits (https://jobs.mayoclinic.org/benefits/) . Eligibility may vary.

    **Position description**

    Provides social work services for facilitating solutions to the medically related psychosocial/environmental problems of patients and families. Ensures the continuity of patient care by implementing interventions which may include initial assessment, identifying mental health disorders, brief behavioral health interventions , information and referral, during hospitalization and/or outpatient treatment. May provide educational support to staff. Maintains positive working relationships with vendors and external agencies to access services for patients. The individual must possess the ability to clinically assess and treat emotional mental health issues. The individual will also be able to diagnose under the direct supervision of a LCSW social worker.This LMSW position will assess data reflective of the patient's status and appropriately interpret information relative to the patient's age-specific needs is required.

    **Qualifications**

    Master's degree in Social Work. Minimum of one year of current experience in a clinic, hospital, medical setting, or health care field preferred.

    **Additional qualifications**

    Must have knowledge of adjustment to medical diagnosis and chronic disease. Strong communication skills are needed to interact with patients, family members/ care givers, providers and allied health staff. Must have psychosocial diagnostic skills and ability to coordinate transition of care.

    **License or certification**

    Active license through Arizona State Board of Behavioral Health Service Examiners; Licensed Master Social Worker (LMSW) required.

    **Exemption status**

    Non-exempt

    **Compensation Detail**

    Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $29.08 per hour.

    **Benefits eligible**

    No

    **Schedule**

    Supplemental/On-call/Per Diem

    **Hours / Pay period**

    30

    **Schedule details**

    Monday - Friday 0800 - 1700 - with a minimum of 4 shifts required each month.

    **Weekend schedule**

    2 weekend days each month

    **International Assignment**

    No

    **Site description**

    Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

    With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

    Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

    **Recruiter**

    Gloria Yarwood

    **EOE**

    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

    **Equal opportunity**

    As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.


    Employment Type

    Full Time

  • SOCIAL WORKER Shea
    HonorHealth    SCOTTSDALE, AZ 85258
     Posted 1 day    

    Overview HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve. As a community healthcare system, we have a unique responsibility to keep our facilities as safe as possible to protect our patients and team members. With this in mind, we require all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered. Responsibilities Job Summary Accountable for an assigned caseload, works collaboratively with patients, caregivers, healthcare providers, and external partners to ensure that care is coordinated and complex information is provided across the health care continuum, resulting in a smooth transition of care with positive patient/family experience, outcomes, high quality, and cost-effective care. Collaborates with patients/caregivers early in the inpatient, and/or outpatient episode in preparation for discharge to include supportive care, end-of-life decisions, community resources/programs, goal setting, and long-term planning needs. Interviews, identifies and executes safe post-acute interventions to include pre/post discharge home visits, behavioral health service coordination, guardianship, repatriation, adoptions, CPS, APS, ALTAC, etc. Assesses readmission risk and barriers to care outpatient including home support, medication management, expectation, etc. Initiates and assists patients with advance directives. Facilitates smooth and timely transition from acute care to the appropriate level of care by providing communication of clinical information and plan of care between the hospitalists, specialists and PCP, as well as other key providers. Communicates financial obligations and other key information pertinent to the discharge plan to the patient, family, MPOA, etc. Assures effective transition and final hand-off to the next appropriate level acuity case management team. Communicates key information regarding inpatient stay and discharge plans to payer in order to obtain authorization for services. Promotes a collaborative process and communication between all health care team members, inclusive patients/clients, families and significant others to ensure the process of integrated care services are targeted, appropriate, and beneficial to the population served from admission through the discharge process. Participates in the development and maintenance of Case Management metrics. Maintains and manages to caseload May act as a patient advocate through the continuum and is available to the physician, patient and family as a resource to facilitate communication and monitors patient care to ensure that the patient receives quality care through the use of standards of care and evidence based practice guidelines. Advocates utilizing knowledge of applicable laws, regulations, government and insurance benefits as well as practice guidelines and standards of practice. Performs other related duties as assigned or requested. Qualifications Education Master's Degree in Social Work Required Experience 1 year as a Licensed Social Worker, and/or successful completion of health related field placement in Master's level Social Work Program Required Licenses and Certifications Case Mgmt/Social Services\LMSW - Licensed Medical Sw Must have one of the following current licensure: LSW (Licensed Social Worker) LMSW (Licensed Master Social Worker) LCSW (Licensed Clinical Social Worker) Required


    Employment Type

    Full Time

  • SOCIAL WORKER - Sonoran Crossing
    HonorHealth    PHOENIX, AZ 85067
     Posted 1 day    

    Overview HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve. As a community healthcare system, we have a unique responsibility to keep our facilities as safe as possible to protect our patients and team members. With this in mind, we require all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered. Responsibilities Job Summary Accountable for an assigned caseload, works collaboratively with patients, caregivers, healthcare providers, and external partners to ensure that care is coordinated and complex information is provided across the health care continuum, resulting in a smooth transition of care with positive patient/family experience, outcomes, high quality, and cost-effective care. Collaborates with patients/caregivers early in the inpatient, and/or outpatient episode in preparation for discharge to include supportive care, end-of-life decisions, community resources/programs, goal setting, and long-term planning needs. Interviews, identifies and executes safe post-acute interventions to include pre/post discharge home visits, behavioral health service coordination, guardianship, repatriation, adoptions, CPS, APS, ALTAC, etc. Assesses readmission risk and barriers to care outpatient including home support, medication management, expectation, etc. Initiates and assists patients with advance directives. Facilitates smooth and timely transition from acute care to the appropriate level of care by providing communication of clinical information and plan of care between the hospitalists, specialists and PCP, as well as other key providers. Communicates financial obligations and other key information pertinent to the discharge plan to the patient, family, MPOA, etc. Assures effective transition and final hand-off to the next appropriate level acuity case management team. Communicates key information regarding inpatient stay and discharge plans to payer in order to obtain authorization for services. Promotes a collaborative process and communication between all health care team members, inclusive patients/clients, families and significant others to ensure the process of integrated care services are targeted, appropriate, and beneficial to the population served from admission through the discharge process. Participates in the development and maintenance of Case Management metrics. Maintains and manages to caseload May act as a patient advocate through the continuum and is available to the physician, patient and family as a resource to facilitate communication and monitors patient care to ensure that the patient receives quality care through the use of standards of care and evidence based practice guidelines. Advocates utilizing knowledge of applicable laws, regulations, government and insurance benefits as well as practice guidelines and standards of practice. Performs other related duties as assigned or requested. Qualifications Education Master's Degree in Social Work Required Experience 1 year as a Licensed Social Worker, and/or successful completion of health related field placement in Master's level Social Work Program Required Licenses and Certifications Case Mgmt/Social Services\LMSW - Licensed Medical Sw Must have one of the following current licensure: LSW (Licensed Social Worker) LMSW (Licensed Master Social Worker) LCSW (Licensed Clinical Social Worker) Required


    Employment Type

    Full Time

  • Master Social Worker Home Care
    Banner Health    Tucson, AZ 85702
     Posted 1 day    

    **Primary City/State:**

    Tucson, Arizona

    **Department Name:**

    Home Care Team-Tucson

    **Work Shift:**

    Day

    **Job Category:**

    Clinical Care

    You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. Apply today.

    Banner Home Health expanding and growing to serve the ever growing and expanding Tucson community. Banner Home Health is the largest home health service provider in AZ and offers career advancement opportunities. Tucson is further expanding adding Hospice to provide a full array of services in the Tucson community. Banner Hospice and Palliative Care is a fully integrated provider of high-quality, compassionate advanced illness and end-of-life care serving patients. Banner Hospice is ranked among the Top 100 U.S. Hospice providers. Banner Palliative Care and Hospice consistently outperforms the national benchmarks and other regional hospice agencies. Banner Home Care and Hospice is interconnected across the Banner Health system serving as Banner’s partner to our hospitals, clinics, health plans, and other service lines. Post-Acute is the future of health care and Banner Home Care is cutting edge on growth and development.

    As the Master Social worker for Banner Home Health and Hospice in Tucson, you will see both Home Health, Home Hospice, and Inpatient Hospice Patients. You will assist patients and families to identify resources in the community. Help patients access these resources. Assist patients and family with disease progression and understanding the disease process. Help patient and family identify supports system. Assist families with understanding care giver burnout. Help the patient with motivational interviewing to make informed decisions about their health care. You will work alongside a team of nurses, and therapist to help the patient regain prior level of functioning or have comfort and dignity.

    Ranked in the top 25 percent of all home care agencies in the United States, Banner Home Care is the largest nonprofit, free-standing home care agency in Arizona. We provide intermittent health care for patients of all ages in the comfort of their home. Our home care team is experienced, compassionate and professional, and the results prove that Banner Home Care measures better than the national and Arizona average in almost all Medicare Quality Compare patient satisfaction results. Banner Hospice have been providing comfort care for the past 10 years in the Phoenix Metro area. The goal is to support quality of life, honor the wishes of patients, maintain the dignity of the individual and support the family through their grieving process. Inpatient Home care is also available for respite care and symptom management. The Banner Hospice Team can provide comfort to the patient and family by alleviating symptoms, by providing meaningful help and by creating an environment to develop lasting final memories.

    POSITION SUMMARY

    This position develops, coordinates and provides social work services to patients and families who are faced with social, emotional and situational stressors precipitated by illness, injury, and/or disability. The goal is to aid in adaptation and empower the patient and the family to participate to the fullest of their abilities in the discharge planning process. This position provides developmentally appropriate care for the population that it serves which includes planning for the safe discharge and continuity of care, the ability to recognize and plan for the unique needs of all ages as well as the physically disabled, mentally ill, chronically ill and terminally ill patient.

    CORE FUNCTIONS

    1. Processes and facilitates the assessment with analysis of functional and psychological needs of the patient within the framework of his/her developmental stage, functional abilities, cultural milieu, and support network. Assessment of the relationship of the patient's medical needs to the patient's home situation, financial resources, and availability of community resources. Assessment of the social and emotional factors related to the patient's illness, need for care, response to treatment, and adjustment to care. Assessment includes: initial assessments, behavioral observations, test (MMSE, depression screening, substance abuse screening), resource identification - strength based, collection and analysis of information to determine an individual’s treatment needs.

    2. Formulates a plan of intervention acceptable to the patient, family, and health care team. Facilitate adjustments to the plan of care when necessary to promote enhanced outcomes. Collaborates with all members of the healthcare team to develop, manage, and communicate patient needs and discharge plans.

    3. Documents all interventions in the patient medical record both timely and accurately including all elements of the transitional care plan to include the discharge plan.

    4. Provides advocacy, assistance, support, counseling and crisis intervention to patients and families. Facilitates hospital-sponsored support groups.

    5. Functions in a liaison role between the hospital and community in making community resources available to the patient and family.

    6. Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with discharge planning and choices. Knowledge of contemporary behavioral health and system theories relevant to health care, end of life dynamics, and interventions; grief and bereavement counseling, substance abuse identification and interventions, support of victims of abuse, neglect, or violence. Provides professional education to staff and community.

    7. Gather / assessing information, apply counseling and developmental theories, utilizing diagnostic frameworks, and engage in collaborative treatment planning.

    8. Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are facility based with no budgetary responsibility. Internal customers: All levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: Home health agencies, nursing homes, insurance providers, volunteer services, county and governmental agencies and medical supply companies.

    MINIMUM QUALIFICATIONS

    Requires a Master’s Degree in Social Work, Counseling or related field (requirement is based on business need and regulatory compliance, all positions may not have this requirement).

    Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW). An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master’s Degree and be a Licensed Social Worker. For assignments in an acute care setting, Basic Life Support (BLS) certification is also required.

    Requires a proficiency level typically achieved with 3 years acute care hospital experience. Banner Registry and Travel positions require a minimum of one year experience in an acute care hospital setting. Experience must include working in an acute care setting within the past 12 months as a Social Worker MSW in the specialty area.

    Must have knowledge of government/community resources such as Medicare, Medicaid, long-term care or any other applicable resources/services. Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, human relations skills and time management skills. In acute care, must be able to work flexible hours and take rotating call after hours.

    Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working for Banner Home Care/Hospice must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

    PREFERRED QUALIFICATIONS

    Additional related education and/or experience preferred.

    EOE/Female/Minority/Disability/Veterans
    Banner Health supports a drug-free work environment.

    Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability


    Employment Type

    Full Time

  • Patient Care Coordinator Heart Institute
    Banner Health    Phoenix, AZ 85067
     Posted 1 day    

    **Primary City/State:**

    Phoenix, Arizona

    **Department Name:**

    BUMCP Cavanagh Cardiovascular

    **Work Shift:**

    Day

    **Job Category:**

    Administrative Services

    At Banner University Medical Group (BUMG), we’re creating a world class medical organization that brings together a leadership team committed to a physician-focused structure, while navigating the challenges of moving from a volume-based to value-based health care system.

    The Banner University Heart Institute cares for a high volume of heart disease patients throughout the state of Arizona and the southwest. Our physicians stand out as being active participants in national research and as providers of cardiac training to physicians from all over the United States and the world. Our goal is to offer patients excellent cardiac services by providing safe, compassionate care and the best advanced treatment options.

    This is a full time (40 hours/week), day shift position: Monday - Friday 8:30A-5:00P

    University Medical Center Phoenix PBCs Banner - University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, a number of unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics, and with a new $400 million campus investment, a new patient tower and 2 new clinic buildings will be built.

    POSITION SUMMARY

    This position is responsible for providing personalized coordination, clarification and communication of all administrative aspects of care including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. This position partners with the clinical care team to ensure a seamless experience for the patient and their family across the entire continuum of their treatment. This position assists with providing resources to help the patient maintain optimal care. This position performs follow-up tasks identified during the patient needs assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support.

    CORE FUNCTIONS

    1. Performs patient intake process, which may include pre-registration/registration. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. May also answer questions regarding the authorization process and supply information to providers, patients and third party payors.

    2. Acts as a resource for insurance coverage, which may include obtaining authorizations and notifications throughout the patient’s treatment. Obtains all necessary signatures and documentation required by the patient’s insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient’s treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patient’s care and maximum reimbursement and minimized financial impact to the patient.

    3. Provides administrative support in maintaining materials such as documents, proposals, routine correspondence, spreadsheets, composing and preparing routine reports, and maintaining records in a variety of business software and database applications for electronic medical records, billing, data management.

    4. Schedules physician appointments, tests, procedures and surgeries and may provide patient with necessary preparation instructions. Prepares, processes, and manages patient documentation to department database . Acts as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns.

    5. Optimizes patient experience by using effective customer service. Communicates continually with patients, other departments, referral networks and providers to ensure appropriate plans and protocols are followed. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

    6. May manage the medical record for the assigned area, including coordination with hospitals, practice offices and other ancillary services to obtain needed records. Responds to patient referral requests for tests, procedures and specialty visits. Follows guidelines and may assist in developing procedures to ensure that medical records are in compliance with all state and federal laws. May also reconcile charge tickets, identifying incomplete tickets, missing charge codes or missing diagnosis codes. Notifies clinical staff as needed.

    7. Works independently under general supervision, following established procedures. Uses knowledge and problem-solving skills to work independently in a clinic/physician practice environment. Responsibility for ensuring efficient coordination of administrative functions supporting patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, financial counseling, and scheduling of appointments. Internal and external customers include patients and their families, physician offices, third party payors, vendors, clinical staff, ancillary staff, therapist, nurses and case managers. Primary responsibility is to main department assigned, however cross-over and assistance to other departments is required.

    MINIMUM QUALIFICATIONS

    High school diploma/GED or equivalent working knowledge.

    Requires skills and abilities typically attained with three or more years working in a hospital or medical office. Requires knowledge of medical terminology. Must be able to work under minimal supervision and make independent decisions using good judgment. Excellent communication, human relations, attention to detail and organizational skills are required. Must possess highly developed interpersonal relations and process coordination skills.

    Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

    Requires knowledge of payer contract terms and processes. Requires the ability to perform basic math function and the ability to handle confidential information and sensitive issues. Must be able to work effectively with common office software and hospital software to perform intake and updates to patient medical history in addition to other software used in scheduling and billing.

    PREFERRED QUALIFICATIONS

    Additional related education and/or experience preferred.

    EOE/Female/Minority/Disability/Veterans
    Banner Health supports a drug-free work environment.

    Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability


    Employment Type

    Full Time

  • Master Social Worker Transplant Services
    Banner Health    Phoenix, AZ 85067
     Posted 1 day    

    **Primary City/State:**

    Phoenix, Arizona

    **Department Name:**

    Pre-Liver Trans-Hosp

    **Work Shift:**

    Day

    **Job Category:**

    Clinical Care

    Banner University Medical Center Transplant Institute is Arizona’s most experienced transplant center, providing comprehensive care to adult patients in pre and post-transplant acute clinics for heart, lung, liver, and kidney/pancreas transplant, as well as, long term follow up on the transplant recipient. As part of the Banner Health Academic Medical Division we offer Transplant Services in Phoenix and Tucson, AZ. Our Transplant Institute prides itself on delivering compassionate, quality care to our patients and families leading to successful, optimal outcomes. Performing over 450 transplants per year, our programs are poised for continued growth!

    As a Licensed Social Worker (LMSW or LCSW) working with the transplant team in Phoenix, you will have an opportunity to help patients improve their quality of life! You will be able to participate in community outreach programs, quality and process improvement initiatives, development of patient and family educational materials, as well as, opportunities for continued learning and professional growth and development. You will enjoy a set schedule of Monday-Friday, no weekends!

    University Medical Center Phoenix Banner - University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, a number of unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics, and with a new $400 million campus investment, a new patient tower and 2 new clinic buildings will be built.

    POSITION SUMMARY

    This position is a member of the transplant team and has responsibility for coordinating the comprehensive psychosocial needs of transplant recipients, living donors and families across the transplant continuum. These efforts include psychosocial evaluations with counseling, referral, monitoring, and crisis intervention. Providing on-going follow-up and support; serving as an advocate with identification and referral to community services to pre-transplant patients, post-transplant recipients, living donors and families. Maintaining knowledge of available community resources and services. Working collaboratively with the financial counselor, inpatient social work services and other transplant multi-disciplinary team members in clinical settings, patient conferences and program meetings. The provision of these services in the United States is mandated by the Centers of Medicare and Medicaid Services (CMS) for Medicare-approved transplant centers.

    CORE FUNCTIONS

    1. Develops, maintains and completes psychosocial evaluations of transplant candidate recipients and potential living donors making certain to address and document all required elements per OPTN policy.

    2. Provides support and follow-up to recommendations with identification and resolution to barriers contributing to access, adherence and financial issues.

    3. Works collaboratively with the financial counselor when health benefit gaps are identified by facilitating identification and pursuit of health benefits supplemental programs for medication coverage and assistance with out-of-pocket expenses.

    4. Contributes to patient treatment plans and committee discussions to facilitate patient listing and on-going compliance to maintain listed status; offering solutions with facilitation, follow-up and monitoring for psychosocial plans.

    5. Maintains effective working and collaborative relationships with inpatient psychosocial resources, other inpatient clinical services and available community resources and services to facilitate development and implementation of discharge plans.

    6. Attends and participates in daily inpatient Transplant Multidisciplinary team rounds, weekly transplant outpatient rounds, patient pre-transplant Selection Committee meetings, and Transplant Quality Assessment and Performance Improvement (QAPI) meetings.

    7. Documents all interventions in the patient medical record both timely and accurately.

    8. Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with discharge planning and on-going management.

    9. Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are facility based with no budgetary responsibility. Internal customers: All levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: Home health agencies, nursing homes, insurance providers, volunteer services, county and governmental agencies and medical supply companies.

    MINIMUM QUALIFICATIONS

    Requires a Master’s Degree in Social Work, Counseling or related field.

    Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW). An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master’s Degree and be a Licensed Social Worker. For assignments in an acute care setting, Basic Life Support (BLS) certification is also required.

    Requires a proficiency level typically achieved with 3 years acute care hospital experience. Banner Registry and Travel positions require a minimum of one year experience in an acute care hospital setting. Experience must include working in an acute care setting within the past 12 months as a Social Worker MSW in the specialty area. Must have knowledge of government/community resources such as Medicare, Medicaid, long-term care or any other applicable resources/services. Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, human relations skills and time management skills. In acute care, must be able to work flexible hours and take rotating call after hours.

    PREFERRED QUALIFICATIONS

    Additional related education and/or experience preferred.

    EOE/Female/Minority/Disability/Veterans
    Banner Health supports a drug-free work environment.

    Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability


    Employment Type

    Full Time


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