Azpipeline org

Hospitality & Tourism

Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets.

Salary Breakdown

Reservation and Transportation Ticket Agents and Travel Clerks

Average

$45,460

ANNUAL

$21.86

HOURLY

Entry Level

$27,110

ANNUAL

$13.03

HOURLY

Mid Level

$51,155

ANNUAL

$24.59

HOURLY

Expert Level

$75,200

ANNUAL

$36.15

HOURLY


Current Available

Reservation and Transportation Ticket Agents and Travel Clerks

4

Current Available Jobs


Sample Career Roadmap

Reservation and Transportation Ticket Agents and Travel Clerks

Job Titles

Entry Level

JOB TITLE

Ticket Agent

Mid Level

JOB TITLE

Travel Consultant

Expert Level

JOB TITLE

Manager


Top Expected Tasks

Reservation and Transportation Ticket Agents and Travel Clerks


Knowledge, Skills & Abilities

Reservation and Transportation Ticket Agents and Travel Clerks

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Computers and Electronics

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

Transportation

SKILL

Active Listening

SKILL

Speaking

SKILL

Service Orientation

SKILL

Social Perceptiveness

SKILL

Reading Comprehension

ABILITY

Oral Expression

ABILITY

Speech Recognition

ABILITY

Speech Clarity

ABILITY

Oral Comprehension

ABILITY

Written Comprehension


Job Opportunities

Reservation and Transportation Ticket Agents and Travel Clerks

  • Reservationist
    Transdev    Gilbert, AZ 85295
     Posted 5 days    

    **Overview**

    Transdev is immediately hiring for call center rep's in Gilbert, AZ!

    **$500 Sign-on/$500 referral bonus available!**

    **Starting rate: $14.00/hr**

    **Schedule includes working weekends**

    Takes customer calls and schedules customer rides using a computerized scheduling system. Creates daily manifests for paratransit drivers based on customer demands. Investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.

    **Responsibilities**

    + Answers customer calls and inputs all customer rides using a computerized scheduling system; enters new customer information or changes into the system

    + Provides customer service with late vehicle service, verifying “No Shows” and assisting riders with resolving service related complaints

    + Receives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customers

    + Creates daily manifests for paratransit drivers based on customer demands.

    + Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.

    + Clearly and accurately documents issues.

    + Maintains a clean and well-organized work area

    Other duties as required.

    **Qualifications**

    **Education, Licensing, and Certifications** :

    + High school diploma or equivalent, such as GED, required

    **Experience Preferred:**

    + 1 year or more of customer service experience preferred.

    **Skills and Knowledge Required:**

    + Ability to read, comprehend and understand maps

    + Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes

    + Basic math, writing, and computer skills

    + Ability to communicate via telephone with clear speech and a pleasant phone manner

    Travel requirement (as a percent): <5% for occasional meetings

    **Pre-Employment Requirements:**

    + Must submit to drug testing and a background check

    **Physical Requirements:**

    + Must be able to work shifts or flexible work schedules as needed.

    + 100% of work is accomplished indoors and in air conditioned or well ventilated facilities

    + Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

    + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer

    **About Transdev:**

    Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.www.transdevna.com

    _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._

    _The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._

    _Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law._

    _EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm\_

    _Drug free workplace_

    _If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check._

    **Job Locations** _USA-AZ-Gilbert_

    **Posted Date** _22 hours ago_ _(9/22/2022 3:59 PM)_

    **_Requisition ID_** _2022-23825_

    **_Position Category_** _Customer Service/Call Center/Dispatch/Reservationist/Scheduler_

    **_Internal Reference_** _549_

    **_Company/Division_** _Transdev Services_


    Employment Type

    Full Time

  • Reservation Agent
    Fairmont    Scottsdale, AZ 85258
     Posted 10 days    

    Reservation Agent

    Your knowledge of the Fairmont Scottsdal ePrincess and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests. What’s in it for you:

    + Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family

    + Free meals at our on-site employee caferteria

    + Career development and growth with national and international opportunities

    + Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RIISE

    + Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

    What you will be doing:

    Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

    + Consistently offer professional, friendly and engaging service

    + Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience

    + Processing all external and internal calls by redirecting calls or directly assisting the caller

    + Answer email and KIPSU inquiries in a timely manner

    + Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering

    + Maintaining accurate records of guest calls to maintain data integrity

    + Assist guests regarding hotel facilities in an informative and helpful way

    + Follow department policies, procedures and service standards

    + Liaise with Sales and other departments as required

    + Understanding of the hotel’s emergency procedures and dispatching as required

    + Follow all safety policies

    + Other duties as assigned

    Your experience and skills include:

    + Proficient in the English language (verbal & written), second language is an asset

    + Previous customer related experience an asset

    + Must possess outstanding guest services skills and sophisticated verbal communication skills

    + Computer literate in Microsoft Window applications required

    + Prior experience working with Opera or a related system an asset

    + Strong interpersonal and problem solving abilities

    + Highly responsible & reliable

    + Ability to work well under pressure in a fast paced environment

    + Ability to work cohesively with fellow colleagues as part of a team

    + Flexibility to work weekends and holidays as needed

    + Ability to focus attention on guest needs, remaining calm and courteous at all times

    Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

    Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

    Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


    Employment Type

    Full Time

  • Room Reservationist
    Aimbridge Hospitality    Sedona, AZ 86336
     Posted 19 days    

    The Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

    QUALIFICATIONS:

    + College course work in related field helpful.

    + Experience in a hotel or a related field required.

    + High School diploma or equivalent required.

    + Must be able to convey information and ideas clearly.

    + Must be able to evaluate and select among alternative courses of action quickly and accurately.

    + Must work well in stressful high pressure situations.

    + Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

    + Must be able to work with and understand financial information and data and basic arithmetic functions.

    + Must maintain composure and objectivity while under pressure.

    RESPONSIBILITIES:

    + Approach all encounters with guests and employees in a friendly service oriented manner.

    + Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

    + Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.

    + Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

    + Maintain a warm and friendly demeanor at all times.

    + Answer all incoming calls promptly in a friendly efficient and courteous manner.

    + Be able to answer guest inquiries about hotel services facilities and hours of operation.

    + Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.

    + Communicate and work closely with the Sales Department concerning group bookings.

    + Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.

    + Maintain accurate files and reports.

    + Handle all special reservations to include V.I.P. reservations packages and discounts.

    + Compile and input all necessary information for the required Rooms Merchandising meetings.

    + Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.

    + Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.

    + Employees must at all times be friendly helpful and courteous to guests managers and all their fellow employees.

    + Complete forecasts as required by management.

    + Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.

    + Perform any other duties as requested by management.

    + Attend meetings as required by management.

    + Be able to perform all duties of Reservations Agent and assist as needed at front desk.

    Our Resort

    L'Auberge de Sedona is the luxury, four-star resort that our guests seek out. Situated on the banks of Oak Creek in the heart of Sedona’s famed Red Rock country, L’Auberge de Sedona is a place where guests celebrate, connect, heal, and relax. Taking inspiration from the resort’s location on Oak Creek, L'Auberge de Sedona has 62 luxury cottages and 21 lodge-style guest rooms allowing for a “resort within a resort” experience or tranquil seclusion. Guests of our Sedona, AZ luxury resort don’t have to go far to experience what’s recognized as “One of the Top Ten Restaurants in the Southwest” by Condé Nast Traveler at the resort’s on-property restaurants, Cress on Oak Creek and Etch Kitchen & Bar, or experience true rejuvenation at the L’Apothecary Spa.

    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    + Now offering Daily Pay! Ask your Recruiter for more details

    + Medical, Dental, and Vision Coverage

    + Short-Term and Long-Term Disability Income

    + Term Life and AD&D Insurance

    + Paid Time Off

    + Employee Assistance Program

    + 401k Retirement Plan

    Job ID: 2022-167905

    Full-Time/Part-Time: Full-Time

    Street: 301 Lauberge Ln


    Employment Type

    Full Time

  • Group Reservations Agent
    Fairmont    Scottsdale, AZ 85258
     Posted 29 days    

    Group Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! What is in it for you:

    + Employee benefit card offering discounted rates in Accor worldwide

    + Learning programs through our Academies

    + Opportunity to develop your talent and grow within your property and across the world!

    + Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:

    + Consistently offer exceptional, friendly and engaging service

    + Ensure the best selection for the guest and ensure revenue is maximized through up-selling

    + Recommend property facilities and assist guests with information and special requests

    + Book Group room reservation requests, enter rooming lists, and update accurate information in the system

    Your experience and skills include:

    + Guest focused personality is essential; experience is an asset

    + Prior experience working with Opera or a related system

    + Strong interpersonal and problem solving abilities

    + Fluency in English; additional languages are a plus

    Your team and working environment:

    Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


    Employment Type

    Full Time


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