Transdev is hiring immediately for reservationists in Gilbert, AZ. Takes customer calls and schedules customer rides using a computerized scheduling system. Creates daily manifests for paratransit drivers based on customer demands. Investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures. Schedule will include working weekends.
Starting pay $14.00/hr
Responsibilities:
Answers customer calls and inputs all customer rides using a computerized scheduling system; enters new customer information or changes into the system
Provides customer service with late vehicle service, verifying “No Shows” and assisting riders with resolving service related complaints
Receives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customers
Creates daily manifests for paratransit drivers based on customer demands.
Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
Clearly and accurately documents issues.
Maintains a clean and well-organized work area
Other duties as required.