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Branch Service Manager - Oro Valley (AZ)
Zions Bancorporation    Oro Valley, AZ 85737
 Posted 3 days    

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. We’re dedicated to our clients, shareholders and to each other. At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for a seasoned Branch Service Manager to join Arizona’s #1 Community Bank in our Oro Valley branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Ideal candidates will have the skills and experience necessary to:

+ Under direction of the branch manager, is responsible to assist in achieving the strategic goals of the branch through their own production, as well as the oversight of inside sales and service.

+ Assists in keeping the branch in compliance with all bank policies and procedures prepares branch for internal audits.

+ Identified and addresses client needs and provides solutions which may include new accounts, consumer loans, performing client service issues, and responding to more complex client complaints and questions.

+ Makes appropriate referrals for other bank products and services, including commercial lending products.

+ Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services.

+ Provides sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.

+ Responsible for coaching, mentoring and monitoring service levels within the branch.

+ Works closely with key partners to achieve sales and service objectives and maintain operational integrity.

+ May be responsible for processing cash transactions and other customer service duties within the branch.

+ Other duties as assigned.


Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.

Hours: Monday – Friday: 8:00 A.M. – 5:30 P.M.; 40 hrs/wk

+ A combination of education and experience may meet requirements.

+ Knowledge of the banking industry, processes, procedures, regulations, and products.

+ Knowledge of lending process and procedures.

+ Strong customer service, relationships building, sales and management skills.

+ Ability to handle various client concerns and problems.

+ Must have good communication skills, both verbal and written.

+ Knowledge of computer programs, i.e., word processing, spreadsheets, etc.

+ Ability to set and maintain high quality work standards.

+ Ability to lead a group.

+ Ability to deal effectively with people in various job capacities.

+ Excellent problem solving and communication skills.


+ Medical and Dental Insurance + Life Insurance + 401(k) Plan + generous company matching!

+ Competitive compensation commensurate with work experience.

+ Eligible for semi-annual service bonus and annual sales bonus.

+ Paid Training, paid Vacation, paid Holidays and promotional opportunities offered from within.

+ Tuition Reimbursement for qualifying employees.

+ Stable Employer, a division of Zions Bancorporation and is included in the S&P 500 & NASDAQ Financial 100 indices.

Req ID: 056478

Equal Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.
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Job Details

Employment Type

Full Time