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Operations Manager
SOS International LLC     Tucson, AZ 85702

Job Requires Relocation



SOS Internaltional, LLC (SOSi) is seeking an Operations Manager in Tucson, AZ. The Operations Manager (OM) is a senior role reporting to the Program Manager working very closely with the customer (government and prime contractor), Operations, Quality, Finance, and other Corporate and Business Unit level functional staffs to develop and integrate capabilities in support of a large US Border Patrol (USBP) contract. The OM serves as the leader in the design and development, deployment, operations support, and sustainment of USBP customer solutions at the respective location/work site as directed by the Program Manager. The OM also serves as the SOSi Site Lead for team personnel administration and operations support responsibilities.

In conjunction with the Program Manager (PM), the OM combines deep understanding of USBP operations, organization and technology to enable the development and deployment of an operational solution that incorporates systems of: (1) Organizational Structure and Rhythm (or, Cadence); (2) Decision Making, Reports and integrated Communications; (3) Business Processes, Procedures, Protocols and Standards; (4) Automated Workflow; (5) People and Work Teams; and (6) Technologies, Tools and Reports.


+ Support the Program in developing and deploying program capabilities and applications that contribute to the achievement of business, program, and contract objectives

+ Assist with the development of systems, processes and tools to enhance program performance

+ Provide critical People, Process, Technology, and Content solutions in support of USBP Centralized Processing Center (CPC) operations as directed and coordinated with the Program Manager and the local (e.g., Sector, Station, etc.) USBP customer

+ Facilitate workflow of the Program across Recruit, Hire, Vet (e.g., CBP SSBI/SF-86 process), Onboard, Train, Employ, and Retain processes, procedures and protocols; develop supporting user manuals and assist in overall documentation of key initiatives

+ Ability to coordinate directly 24/7 with local US Border Patrol Sector/Station management to facilitate successful transition, execution, and sustainment of program operations and activities

+ Coordinate directly with Corporate, Business Unit, and Customer support functions to ensure the program staff have access to tools and applications to perform their assigned tasks

+ Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments

+ Perform administrative tasks as required to achieve assigned duties and responsibilities

+ Plan, coordinate and implement initiatives and projects as assigned by the Program Manager (both the SOSi PM and the prime contractor’s PM, as applicable); coordinate priority continuous improvement, optimization and innovation initiatives as directed


+ Associate degree; Bachelor’s Degree desirable

+ Minimum of ten years of Operations, Operations Support, Systems Design and/or Capabilities Development and Integration experience with US Border Patrol

+ Expert knowledge, understanding and experience with the USBP Centralized Processing Center (CPC) operations and Processing Coordinator and Shift Supervisor roles and responsibilities

+ Minimum of six years managerial experience

+ Strong customer relationship and management experience and competencies

+ Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software)

+ Experience working in a Government Contractor environment

+ Willingness to work in a “hands-on” role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline-oriented workplace

+ Must be high-energy, flexible, work well with teams, and able to find creative solutions

**Working Conditions**

+ Work is on-site at one of multiple USBP Sector / Station locations along the US southern border

+ Requires periods of non-traditional hours including consecutive nights or weekends when necessary

+ May require ability to lift/and or move objects or packages of up to 25 lbs.

+ Approximate amount of travel time for the position is 10%

**Job Locations** _US-AZ-Tucson_

**Job Post Information* : Posted Date** _2 months ago_ _(5/31/2022 8:14 AM)_

**_ID_** _2022-6045_

**_Location : Location_** _US-AZ-Tucson_

**_Potential for Remote_** _No_

**_Clearance Requirement_** _Other_

**_Job Requires Relocation_** _Yes_

**_Job Requires Relocation_** _Yes_

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Job Details

Employment Type

Full Time