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Business Systems Analyst, New Product Offerings
Zoom    Phoenix, AZ 85067

Zoom’s Business Applications team is looking for a Business Systems Analyst (BSA) who will support our fast-paced New Product Introduction (NPI) team. This position will partner with Zoom’s Product Managers to elicit business requirements and collaborate with multiple technology teams, driving solutions to improve Zoom’s customer adoption. This position requires a highly experienced, driven self-starter with a ‘can do’ attitude who will take every opportunity to improve Zoom’s NPI process.


+ Act as the primary partner for Product Managers, Sales Operations and Enablement, Finance, FP&A to understand the root cause of their needs and elicit business requirements for system changes

+ Collaborate with our Engineering, Salesforce and other technology teams (Zuora, Netsuite, Data Science) to define functional requirements, process flow diagrams and actionable tasks in a fast-paced, agile environment

+ Develop strong relationships across the organization, acting as a subject matter expert (SME) and trusted advisor in all processes related to selling of new products

+ Coordinate and collaborate with architects, developers, testers and other project team members to translate requirements, design and develop solutions

+ Collaborate with the delivery team on development, manage testing activities and perform post launch monitoring

+ Facilitate requirements and solution reviews with business teams, functional owners and end-users to ensure alignment and avoid surprises

+ Establish detailed project plans and deliverables while communicating status, risks and issues to both technology and business leadership

+ Identify resource requirements based on business and solution requirements, working with resource managers to obtain project commitment

+ Lead system and user acceptance testing, negotiating with business stakeholders, triaging defects and obtaining stakeholder sign-off

+ Work closely with senior leadership to align business and technology roadmaps


+ Bachelor's degree in Computer Science, Management of Information Systems, or equivalent

+ 6+ years of experience analyzing business requirements; developing and documenting process flows and solution designs; testing new functionality

+ 4+ years self-managing projects in fast-paced and dynamic environments, including developing project /sprint plans and reporting project status to executives

+ Experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions

+ Expertise in business process modelling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)

+ Experience in Sales buy flows including CPQ, direct, online and channel sales

+ Experience in prototyping solutions in Salesforce Sales Cloud and iterating with business teams are a big plus

+ Experience with supporting technologies such as JIRA, Confluence, Figma, Lucidchart

Nice to Have:

+ Certifications in, Project Management (PMP), Agile/Scrum methodologies (SAFe), Business Analysis (CBAP)

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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Job Details

Employment Type

Full Time