Zoom Phoenix, AZ 85067
Zoom’s Enterprise Systems team is looking for a Sr. Business Systems Analyst (BSA) who will support our fast growing Sales team. This position will partner with Zoom’s Sales and Sales Operations teams to elicit business requirements and collaborate with multiple technology teams to drive solutions to scale the functionality in our Salesforce platform so that our Sales team can focus on what they do best - selling! This position requires a highly experienced, driven self-starter with a ‘can do’ attitude who will take full ownership and accountability of projects from initiation to closing.
+ Partner with Sales, Sales Operations and Enablement, Finance, FP&A and other business teams to understand the root cause of their needs and elicit business requirements for system changes
+ Collaborate with our Salesforce and other technology teams (Zuora, Data Science and Engineering, in-house systems)
+ Define functional requirements, process flow diagrams and actionable tasks to deliver a scalable solution to the business goals
+ Develop strong relationships across the organization, acting as a subject matter expert (SME) and trusted advisor in all processes related to sales
+ Coordinate and collaborate with architects, developers, testers and other project team members to translate requirements, design and develop solutions, collaborate with the delivery team on development, manage testing activities and perform post launch activities
+ Facilitate requirements and solution review sessions with business teams, functional owners and end-users to ensure alignment and avoid surprises
+ Establish detailed project plans and communicate status, risks and issues to both technology and business leadership
+ Identify resource requirements based on business and solution requirements, working with resource managers to obtain project commitment
+ Lead system and user acceptance testing, negotiating with business stakeholders, triaging defects and obtaining stakeholder sign-off
+ Bachelor's degree in Computer Science, Management of Information Systems, or equivalent
+ 8+ years of experience analyzing business requirements, developing and documenting process flows and solution designs
+ 5+ years self-managing projects in fast pace and dynamic environment, including developing project /sprint plans and reporting project status to executives
+ 5+ years of experience with Salesforce.com is required with a focus on Sales Cloud (Leads, Opportunities, Contracts, Campaigns, Quotes and integrations with tools such as LeadSpace, LeanData, Pardot, Marketo, etc.)
+ Experience with technology solutions to the sales processes such as lead conversion, lead/account routing, ,account plans, compensation, bookings, quoting, pricing
+ Experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions
+ Expertise in business process modelling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)
+ Knowledge of prototyping solutions in Salesforce and iterating with business teams
+ Experience with supporting technologies such as JIRA, Confluence, Lucidchart, SOQL, SQL
Nice to Have:
+ Certifications in Salesforce.com, Project Management (PMP), Agile/Scrum methodologies (SAFe), Business Analysis (CBAP) are a plus
+ Experience with Salesforce integrations with Zuora, Netsuite, Oracle or other enterprise business systems highly recommended
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
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