Insurance Underwriters

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

**Job Description**

Job Description

The organization's risk management structure is designed to promote effective governance and risk management that is systematic, transparent, credible, timely, and verifiable through clear delineation and execution of key roles and responsibilities. Its goal is to assess and/or manage risks that may impact the company, including credit, financial, liquidity, market, operational, reputational, strategic, and other risks as appropriate.

The Credit Risk Analyst will partner with their assigned Line of Business, other Business Risk Professionals, and Business Risk Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. May participate in projects and/or activities that ensure compliance with applicable federal, state and local laws and regulations. May identify gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. May actively identify, respond and/or escalate risks as appropriate. May inform policies and procedures in an effort to maximize profit potential and minimize regulatory exposure. May serve as a functional liaison between the Line of Business and the Lines of Defense.

Other deliverables may include the creation of model development and/or validation documentation such as: presentations, written reports, model or reporting code documentation, business requirements, monitoring reports and related code, and procedures.

**Basic Qualifications**

- Bachelor’s degree in a quantitative field, and three or more years of relevant experience

OR

- MA/MS in a quantitative field, and less than three years of related experience

**Preferred Skills/Experience**

**- Programming in SAS, Python or R​ required**

**- High preference for banking industry experience**

**- High preference for credit risk experience**

- Experience pulling and manipulating data for various analytics

- Advanced understanding of the business line's operations, products/services, systems, and associated risks/controls

- Advanced understanding of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business

- Ability to build and manage a team of Business Risk professionals who have credibility and work directly with business line management, as appropriate

- Basic knowledge of Business Risk competencies

- Strong process facilitation and project management skills

- Effective presentation and relationship building skills

- Well-developed analytical skills

- Effective oral and written communication skills

- Possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs

- Proficient computer navigation skills, particularly word processing, spreadsheet, databases, and presentations

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

**Benefits:**

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

**EEO is the Law**

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $78,200.00 - $92,000.00 - $101,200.00

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Overview:

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

- Paid Training

- Competitive Wages

- Full Benefits (Medical, Dental, Vision, 401k and more)

- Paid Time Off

- Employee wellness and engagement programs

Your Impact

Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities:

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

- Calmly attempt to resolve and de-escalate any issues

- Escalate interactions when necessary and appropriate

- Respond to requests for assistance and/or possible processing payments

- Track all call related information for auditing and reporting purposes

- Provide feedback on call issues

- Upsell if required

Qualifications:

What We're Looking for

- High School Diploma or equivalent

- IT/Network certifications/degrees preferred

- 18 years of age or older

- Proven call center experience

- Typing 25 WPM

- Proficient in PC operation and navigation

- Entry-level network troubleshooting

- Ability to set up home Wi-Fi network

- Ability to set up and configure a router or switch

- Core proficiency with a laptop or desktop computer

- Able to work independently

- Have excellent communications skills, both oral and written

- Ability to work in a constantly changing and fast paced environment

- Ability to stay composed and objective

- Strong listening skills

- Ability to work remotely in a virtual team environment

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer

Position: Benefits Customer Service Rep.

Location: Tempe, Arizona – REMOTE

AFTER THE FIRST DAY

Training: is 1-3 weeks (fully paid) onsite the FIRST DAY ONLY

Schedule: M-f, 5:30am-8pm availability

Pay: $17.00/hour! Or $17.75/hour if bilingual

The Role:

The Benefit Customer Service Representative provides customer service support

for client pension and/or health and welfare plans using web-based systems for

tracking, information gathering and troubleshooting issues.

+ Will be taking low volume Inbound calls!

+ Career advancement

+ Growth opportunities

+ Great for individuals who are interested in Human resources or healthcare!

Qualifications: 1 year customer service

experience (any industry - if in the medical/benefits, that would be ideal -

but not required)

-Entry level

candidates that have a BA/BS degree + internship, summer position, and/or work

study experience.

- Ability to type

30+ wpm

- EXCELLENT

communication skills - must be able to comprehend and explain complex pension

plans.

-

HIGH SCHOOL DIPLOMA OR GED REQUIRED! **This is a

sharp, professional, high-level CSR role** Requires a high level of professionalism and critical

thinking skills.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Description:

+ Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management

+ Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance

+ Collaborate with providers and other operations team members to complete urgent tasks

+ Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience

+ Leverage problem-solving skills and our The One Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts

+ Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

+ Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Skills:

prior authorization, scheduling appointments, call center, medical record, Patient Registration, Heath Claims, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records

Additional Skills & Qualifications:

At least 1 year of experience in customer or patient facing service roles for Level 1

At least 2 years of experience in healthcare admin or patient facing roles OR call center for Level 2

Experience thriving in an environment with high-volume calls is a plus

Strong written and verbal communication skills, including impeccable phones manner

Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Description:

Handle and bring to resolution, inquires from customers regarding service, billing,

technical assistance, procedures, or any facet of a customers account.

Manage outgoing phone calls and customer requests

Top Skills:

customer service, technical support, call center, answer phones, salesforce, data entry.

Additional Skills & Qualifications:

Experience 6 months minimum experience in customer service- telephone answering skills preferred. -Must have experience multi tasking (using computers while talking to customers) Education High School diploma or equivalent required.

MUST be comfortable with computer software programs- this company uses a secondary software-similar to Salesforce so recent computer skills is preferred.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Position: Benefits Customer Service Rep.

Location: Tempe, Arizona – REMOTE

AFTER THE FIRST DAY

Training: is 1-3 weeks (fully paid) onsite the FIRST DAY ONLY

Schedule: M-f, 5:30am-8pm availability

Pay: $17.00/hour! Or $17.75/hour if bilingual

The Role:

The Benefit Customer Service Representative provides customer service support

for client pension and/or health and welfare plans using web-based systems for

tracking, information gathering and troubleshooting issues.

+ Will be taking low volume Inbound calls!

+ Career advancement

+ Growth opportunities

+ Great for individuals who are interested in Human resources or healthcare!

Qualifications: 1 year customer service

experience (any industry - if in the medical/benefits, that would be ideal -

but not required)

-Entry level

candidates that have a BA/BS degree + internship, summer position, and/or work

study experience.

- Ability to type

30+ wpm

- EXCELLENT

communication skills - must be able to comprehend and explain complex pension

plans.

-

HIGH SCHOOL DIPLOMA OR GED REQUIRED! **This is a

sharp, professional, high-level CSR role** Requires a high level of professionalism and critical

thinking skills.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Position: Benefits Customer Service Rep.

Location: Tempe, Arizona – REMOTE

AFTER THE FIRST DAY

Training: is 1-3 weeks (fully paid) onsite the FIRST DAY ONLY

Schedule: M-f, 5:30am-8pm availability

Pay: $17.00/hour! Or $17.75/hour if bilingual

The Role:

The Benefit Customer Service Representative provides customer service support

for client pension and/or health and welfare plans using web-based systems for

tracking, information gathering and troubleshooting issues.

+ Will be taking low volume Inbound calls!

+ Career advancement

+ Growth opportunities

+ Great for individuals who are interested in Human resources or healthcare!

Qualifications: 1 year customer service

experience (any industry - if in the medical/benefits, that would be ideal -

but not required)

-Entry level

candidates that have a BA/BS degree + internship, summer position, and/or work

study experience.

- Ability to type

30+ wpm

- EXCELLENT

communication skills - must be able to comprehend and explain complex pension

plans.

-

HIGH SCHOOL DIPLOMA OR GED REQUIRED! **This is a

sharp, professional, high-level CSR role** Requires a high level of professionalism and critical

thinking skills.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Description:

+ Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management

+ Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance

+ Collaborate with providers and other operations team members to complete urgent tasks

+ Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience

+ Leverage problem-solving skills and our The One Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts

+ Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

+ Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Skills:

prior authorization, scheduling appointments, call center, medical record, Patient Registration, Heath Claims, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records

Additional Skills & Qualifications:

At least 1 year of experience in customer or patient facing service roles for Level 1

At least 2 years of experience in healthcare admin or patient facing roles OR call center for Level 2

Experience thriving in an environment with high-volume calls is a plus

Strong written and verbal communication skills, including impeccable phones manner

Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Position: Benefits Customer Service Rep.

Location: Tempe, Arizona – REMOTE

AFTER THE FIRST DAY

Training: is 1-3 weeks (fully paid) onsite the FIRST DAY ONLY

Schedule: M-f, 5:30am-8pm availability

Pay: $17.00/hour! Or $17.75/hour if bilingual

The Role:

The Benefit Customer Service Representative provides customer service support

for client pension and/or health and welfare plans using web-based systems for

tracking, information gathering and troubleshooting issues.

+ Will be taking low volume Inbound calls!

+ Career advancement

+ Growth opportunities

+ Great for individuals who are interested in Human resources or healthcare!

Qualifications: 1 year customer service

experience (any industry - if in the medical/benefits, that would be ideal -

but not required)

-Entry level

candidates that have a BA/BS degree + internship, summer position, and/or work

study experience.

- Ability to type

30+ wpm

- EXCELLENT

communication skills - must be able to comprehend and explain complex pension

plans.

-

HIGH SCHOOL DIPLOMA OR GED REQUIRED! **This is a

sharp, professional, high-level CSR role** Requires a high level of professionalism and critical

thinking skills.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Description:

+ Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management

+ Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance

+ Collaborate with providers and other operations team members to complete urgent tasks

+ Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience

+ Leverage problem-solving skills and our The One Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts

+ Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

+ Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Skills:

prior authorization, scheduling appointments, call center, medical record, Patient Registration, Heath Claims, Patient Access, Customer service, medical terminology, medical billing, medical claim, Insurance Verification, EOB, ERB, Medical Records

Additional Skills & Qualifications:

At least 1 year of experience in customer or patient facing service roles for Level 1

At least 2 years of experience in healthcare admin or patient facing roles OR call center for Level 2

Experience thriving in an environment with high-volume calls is a plus

Strong written and verbal communication skills, including impeccable phones manner

Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.