Computer Systems Analysts

DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

APPLICATIONS ARCHITECT (APPLICATIONS DEVELOPMENT LEAD)

Job Location:
Division of Technology Services (DTS)
1400 West Washington Street, Phoenix, Arizona 85007

Posting Details:
Salary: $84,000.00 - $119,000.00 Annually
Grade: 29
Closing Date: Open until filled

Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services (DTS) is seeking an experienced and highly motivated individual to join our team as a Applications Architect (Applications Development Lead). This position is responsible for leading system development and maintenance while guiding a team of developers. This role ensures project completion within established timelines and quality standards by making critical technical decisions, providing strategic direction and communicating project progress. The Applications Development Lead combines deep technical expertise with strong leadership skills to drive the success of software development initiatives. The Applications Development Lead is also responsible for ensuring project completion on time and within quality standards, making technical decisions, mentoring team members, and acting as a bridge between the technical team and stakeholders by communicating project progress and requirements effectively. This position is also responsible for performing On-Call after hour support when needed.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:
Essential Duties and Responsibilities include but are not limited to:

Troubleshoot and resolve complex technical issues and provide on call support as needed.
Provide architectural and application design directions to development team and establish and implement development standards, including Mentor other developers.
Architect and design new integrations. Work with a broad set of technologies such as Salesforce, MuleSoft, SmartComm, Informatica, Microsoft AZURE, SQL Server, Web Inspect, Checkmarx, Tableau, Integrations, Designing and Architecting solutions, Database Conversion.
Lead enterprise architecture initiatives in the development and customization of software development based on needs.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:

REST APIs - Salesforce
SmartComm, Informatica, iRules, Mulesoft, Microsoft AZURE, Web Inspect, Checkmarx, Tableau
ADA Testing - Data modeling - SQL - AZURE DEVOPS
Skills in:

Leading complex development activities
Exceptional design, coding, testing and debugging skills
Project management skills
Strong problem-solving and analytical skills
Agile / Scrum Development
Security and compliance
Conflict Resolution
.NET and Salesforce Development
Integrating with internal and external systems
Hands on experience with web development and SQL
Ability to:

Work On-Call after hour support when needed
Learn new technologies
Work effectively
Synthesize feedback and adjust plans accordingly.
Build strong relationships inside and outside the organization.
Write technical documentation.
Interpret and analyze test results.
Use or maintain testing frameworks, test libraries, databases and test environments.
Selective Preference(s):
This ideal candidate for this position will have:

Master's degree. Hands on experience with web development and SQL.
Eight years of experience with Salesforce, .NET, SQL, Testing and Microsoft Azure, Integrations, Designing and Architecting solutions, Database Conversion
Pre-Employment Requirements:
Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
Bachelor’s degree plus 10 or more years of programming and analysis experience (or equivalent experience).
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:
For questions regarding this career opportunity, please contact Alex Rivera at 480-910-0533 or AlejandroRivera@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-910-0533 or AlejandroRivera@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.

Job Title: Software Developer Intern Location: 6511 W Frye Road Suite 7 Chandler, AZ

Duration: Summer 2025, 12 weeks, Full-time] Compensation: Paid, Hourly Rate

About Us

VB Cosmetics, Inc. (VBC) is a rapidly growing, vertically integrated cosmetics product innovation, marketing, sales and manufacturing company in Chandler, Arizona, which is looking for highly motivated colleagues who wish to roll up their sleeves, dig in and be part of a winning organization. Our values include passionate imaginative ‘solutioneering’ to create needed products, fearless trailblazing to push the boundaries of what’s possible, competitiveness to be a market leader, fostering a caring community which values diversity, communications and collaboration and always dazzling with innovative, time saving and high-quality products. It’s about time.

About the Role

We're looking for a talented and motivated Software Developer to join our Technology team. You'll work on designing, developing, and maintaining scalable software solutions that power our products and enhance user experience. The ideal candidate is a strong problem-solver, team player, and passionate about building high-quality software.

What You'll Do

· Collaborate with engineers, designers, and product managers to build and improve features

· Write clean, maintainable, and efficient code

· Participate in code reviews and team standups

· Contribute to technical discussions and problem-solving

· Test, debug, and document your work

· Learn and grow in a fast-paced, supportive environment

What We're Looking For

· Currently pursuing a degree in Computer Science, Engineering, or a related field

· Strong foundation in at least one programming language (JavaScript, Python, Java, C++, SQL)

· Understanding of databases, APIs, and cloud platforms

· Familiarity with software development principles and version control (Git)

· Good communication skills and eagerness to learn

· Bonus: SYSPRO ERP, SFDC, QC and R&D Applications

Why Join Us?

· Work on impactful projects from day one

· One-on-one mentorship and learning opportunities

· Friendly and inclusive team culture

· Potential pathway to a full-time role

IT Support Analyst OR IT Support Analyst, Intermediate (Multi Level)

Location: Information Tech Services

Regular/Temporary: Regular

Job ID: 608348

Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

https://nau.edu/president/strategic-plan/

Special Information

IT Support Analyst and IT Support Analyst, Intermediate

• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position might require work during evening and weekend hours, and the work schedule can vary somewhat depending on the needs of the department.
• The start date for this position will be 7/1/25.

Job Description

IT Support Analyst and IT Support Analyst, Intermediate

Information Technology Support Services is seeking an Information Technology Support Analyst OR Information Technology Support Analyst, Intermediate a to join our Service Desk Team. This position serves as a central point of contact for technology support for NAU students, faculty, staff, and affiliates. The successful candidate must be customer service focused, outgoing, and enjoy working on a team in a fast-paced environment

IT Support Analyst

Technical Support - 65%

• Under general direction of the IT Manager of the ITS Service Desk, this position will serve as the central point of contact to assist customers with questions and problems via telephone, email, chat, and utilizing remote access tools in a 24x7-support during regular, evening, and weekend hours, and a rotation of on-call.
• This position has the main responsibility of providing support to on-campus, statewide, national and international students, faculty, and staff within the Canvas Learning Management System as well as providing support for university-sanctioned applications, operating systems, Internet, and other applications.
• Provide support of technology security issues including secure connections, phishing incidents, compromised account remediate, and device lockouts.
• Coordinate Tier 2 support requests, investigating, and providing resolutions for calls that have been escalated from student staff due to the complexity of the issue.

Communication and Collaboration - 15%

• Coordinates service outage situations between technical and other support team as necessary including escalation for major situations.
• Work closely with other members of the Service Desk team to provide outstanding customer service to the campus community.
• Work closely with the other IT Professionals on campus to resolve issues that arise.
• Must be sensitive to cultural diversity and accessibility issues to communicate and interact effectively with customers.

Documentation and Reporting - 10%

• Prepare and update Service Desk documentation for the public web site, on campus presentations and internal documentation for the Service Desk knowledgebase.

Industry Knowledge and Technical Skills - 5%

• Remain current with new technologies that pertain to technology support in higher education.

Other - 5%

• Perform other duties as assigned.
• On-call duties may be required for this position.

IT Support Analyst, Intermediate

Technical Support - 55%

• Under general direction of the IT Manager of the ITS Service Desk, this position will serve as the central point of contact to assist customers with questions and problems via telephone, email, chat, and utilizing remote access tools in a 24x7-support during regular, evening, and weekend hours, and a rotation of on-call.
• This position has the main responsibility of providing support to on-campus, statewide, national and international students, faculty, and staff within the Canvas Learning Management System as well as providing support for university-sanctioned applications, operating systems, Internet, and other applications.
• Provide support of technology security issues including secure connections, phishing incidents, compromised account remediate, and device lockouts.
• Manage telephony-related requests and troubleshoot user problems. Coordinate telephony issues with systems and application administrators. Consult with customers to implement appropriate telephony features within Microsoft Teams.
• Handle phone number assignments, call queue configuration, and voicemail setup.
• Coordinate Tier 2 support requests, investigating, and providing resolutions for calls that have been escalated from student staff due to the complexity of the issue.

Communication and Collaboration - 25%

• Coordinates service outage situations between technical and other support team as necessary including escalation for major situations.
• Work closely with other members of the Service Desk team to provide outstanding customer service to the campus community.
• Must be sensitive to cultural diversity and accessibility issues to communicate and interact effectively with customers.
• Work closely with the other IT Professionals on campus to resolve issues that arise.
• Provides guidance, training, and mentorship to student staff; may include assisting with student employee hiring, management, and evaluation.

Documentation and Reporting - 10%

• Prepare and update Service Desk documentation for the public web site, on campus presentations and internal documentation for the Service Desk knowledgebase.

Industry Knowledge and Technical Skills - 5%

• Remain current with new technologies that pertain to technology support in higher education.

Other - 5%

• Perform other duties as assigned.
• On-call duties may be required for this position.

Minimum Qualifications

IT Support Analyst

• High school degree.
• 1-2 years of relevant experience providing centralized computing support in a multi-platform environment; OR,
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

IT Support Analyst, Intermediate

• Associates or Bachelor's degree in computer science or related field.
• 2-4 years of systems and/or application support experience; OR,
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

IT Support Analyst

• Experience providing direct and indirect computer hardware, software, and mobile device support to end-users in a mixed platform environment.
• Experience supporting Windows and Macintosh operating systems.
• Experience supporting NAU supported software packages, including the campus LMS system.
• Experience providing networking support to BYOD and mobile devices including streaming media devices, smart home devices, and gaming consoles.
• Experience with Google Workspace for Education and Microsoft 365.
• Experience using remote support tools.
• Experience supporting iOS and Android mobile devices.

IT Support Analyst, Intermediate

• Experience providing direct and indirect computer hardware, software, and mobile device support to end-users in a mixed platform environment.
• Advanced knowledge and experience in Windows and Macintosh operating systems.
• Advanced knowledge and experience with NAU supported software packages, including the campus LMS system.
• Advanced knowledge of Microsoft Teams and telephony support
• Advanced knowledge and experience with providing networking support to BYOD and mobile devices including streaming media devices, smart home devices, and gaming consoles.
• Experience with Google Workspace for Education and Microsoft 365.
• Experience using remote support tools.
• Experience supporting iOS and Android mobile devices

Knowledge, Skills, & Abilities

IT Support Analyst

• This position requires a self-motivated, energetic, professional, and personable individual to meet the daily demands of servicing a large and varied customer base in support of a wide variety of technology.
• Experience in providing the highest level of customer service.
• Strong communications skills, both verbal and written.
• Technical aptitude and the ability to quickly learn new technologies and be able to provide support.
• Experience in contemporary Windows and Macintosh operating systems.
• Experience with NAU supported software packages, including the campus LMS system.
• Experience with Google Workspace for Education and Microsoft 365.
• Experience with a course management system such as Moodle, D2L, Canvas, Blackboard, etc.
• Experience with BYOD and mobile devices.
• Experience working in a Windows Active Directory environment.
• Knowledge of desktop security issues.
• Strong organizational skills and the ability to prioritize several projects and tasks at a time.
• Ability to work efficiently in a team setting managing multiple tasks and dealing with potentially highly stressful situations.

IT Support Analyst, Intermediate

• This position requires a self-motivated, energetic, professional, and personable individual to meet the daily demands of servicing a large and varied customer base in support of a wide variety of technology.
• Experience in providing the highest level of customer service.
• Strong communications skills, both verbal and written.
• Technical aptitude and the ability to quickly learn new technologies and be able to provide support.
• Experience in contemporary Windows and Macintosh operating systems.
• Experience with NAU supported software packages, including the campus LMS system.
• Experience with Google Workspace for Education and Microsoft 365.
• Experience with a course management system such as Moodle, D2L, Canvas, Blackboard, etc.
• Experience with BYOD and mobile devices.
• Experience with Microsoft Exchange.
• Experience working in a Windows Active Directory environment.
• Knowledge of desktop security issues.
• Experience writing technical documentation.
• Strong organizational skills and the ability to prioritize several projects and tasks at a time.
• Ability to work efficiently in a team setting managing multiple tasks and dealing with potentially highly stressful situations.
• Must be able to apply creative and critical thinking to the work environment during high demand fast paced stressful times.

Background Information

IT Support Analyst and IT Support Analyst, Intermediate

The positions have been identified as a safety/security sensitive positions. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/.. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the https://in.nau.edu/police-department/annual-security-and-fire-safety-reports/. is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

IT Support Analyst

• Salary range begins at $51,085. Annual salary commensurate with candidate's qualifications and related experience.

IT Support Analyst, Intermediate

• Salary range begins at $58,882. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

IT Support Analyst and IT Support Analyst, Intermediate

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

IT Support Analyst and IT Support Analyst, Intermediate

The positions are Classified Staff (CLS) positions. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the https://in.nau.edu/Human-Resources/Benefits/. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees arehttps://in.nau.edu/human-resources/benefits/ on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. https://in.nau.edu/human-resources/orientation/ includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

May 12, 2025 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the https://in.nau.edu/human-resources/or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, http://DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

https://in.nau.edu/Human-Resources/Posters-Required-by-Law/

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit https://apptrkr.com/6133545

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