Customs and Border Protection Officers

Job Description

A federal client is seeking a Bilingual Foster Parent Growth and Retention Coordinator to support unaccompanied minors at a foster care location in Cincinnati, OH. The Bilingual Foster Care Parent Growth and Retention Coordinator will be responsible for recruiting new foster parents and families. The Bilingual Foster Parent Growth and Retention Coordinator will organize activities and events to bring awareness from the community to the program and foster strong community relationships.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Mission first mentality and care for youth and minors.

Comfortable with public speak and leading events.

Current state license

Valid drivers license and personal vehicle with $100k/$300k insurance minimum requirements.

Bilingual fluency in English and Spanish

Strong community ties

Proficient use of computers, tablets, printers, and MS office suite of tools (Excel, Word, PowerPoint). null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

Job Description

A federal client is seeking a Bilingual Lead Case Manager to support unaccompanied minors at a foster care location in Tucson, AZ. The Bilingual Lead Case Manager will be responsible for coordinating case management services for minors, managing the case management staff, training, and program oversight of minor needs and assessments. The Bilingual Lead Case Manager will also be responsible for screening human trafficking concerns, conducting intakes and coordinating safe release processes for minors.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Masters degree in social work or comparable behavioral science field OR Bachelors degree with 3 years of progressive leadership/supervisory case management experience.

Experience in Case Management onsite at an ORR Shelter, foster care, or transitional location.

At least 1 year of Lead experience directly managing Case Managers

Mission first mentality and care for youth and minors.

Valid drivers license and personal vehicle with $100k/$300k insurance minimum requirements.

Bilingual fluency in English and Spanish

Willingness to work flexible and non-traditional hours to meet program needs as needed.

Proficient use of computers, tablets, printers, and MS office suite of tools (Excel, Word, PowerPoint). null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

**Job Description Summary**

Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).

**Job Description**

Main Responsibilities

1. In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor setup, donor monitoring and donor disconnect. 2. In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.

3. Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.

4. May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.

5. Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.

6. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues.

8. Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.

9. Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues.

10. Collects arm samples or whole blood samples from donors for testing.

11. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

12. Understands the policies and procedures associated with hyper immune programs at the center if applicable.

13. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

14. Maintains confidentiality of all personnel, donor and center information.

15. May be cross-trained in other areas to meet the needs of the business.

16. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

17. Perform other job-related duties as assigned.

**Education**

 High school diploma or equivalent required.

**Experience**

 Minimum twelve (12) months experience in a medical or health care environment preferred or equivalent combination of education and experience

**Working Conditions** (physical & mental requirements)

 Ability to complete routine forms or conduct routine oral communications

 Ability to understand, remember and apply oral and/or written instructions

 Must be able to see and speak with customers and observe equipment operation.

 Occasionally perform tasks while standing and walking up to 100% of time

 Reach, bend, kneel and have high level of manual dexterity

 Occasionally be required to lift and carry up to 25 pounds  Fast paced environment with frequent interruptions

 Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.

 Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

 Required to work overtime and extended hours to support center operational needs

Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

**Our Benefits**

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

**About CSL Plasma**

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

**We want CSL to reflect the world around us**

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

**Do work that matters at CSL Plasma!**

R-216825

CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement

The Collections Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.

**Responsibilities:**

+ Performs Collection Specialist 3 duties plus the following: Uses advanced negotiation skills to resolve escalated calls. Coaches less experienced collectors. Prioritizes workflow, and identifies process improvements by applying technical principles and techniques. Interprets procedures and instructions to choose among alternatives to seek resolution. Works under little to no direct supervision. May support an expansive and or diverse array of products services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided. Understands how assigned duties contribute to the work of the team unit and how the units coordinate their efforts and resources to achieve the objectives of the function.

+ Carry out collections management to the client portfolio with outstanding balance in order to regularize the client's debt and mitigate the risk from old credit´s

+ Offer the client all the information of their credit and debt via telephone, in order to make effective collection management maintaining the quality standards required

+ Update the data of unlocatable customers in arrears, through the CACS system, verifying their information and data history; with the purpose of locating them and being able to carry out collection management.

+ Orient the client according to their requirements and needs to other areas: Customer Services, retention, Citiphone

+ Comply with the strategies designed for Front End

+ Contribute to the monthly productivity standards of the Business.

+ Comply with monthly efficiency goals in buckets

+ Identify inconsistencies in the Collections systems that affect the products of the clients.

+ Offer Negotiation strategies, according to the client's specific situation or route the case to Remedial, or supervisor to offer the client alternative payment according to their condition

+ actively participate in the fulfillment of our Shared Responsibilities

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

**Qualifications:**

+ 2-4 years of experience in the collection area

+ I work under pressure negotiation ease of speech leadership adaptability

+ Ability to adjust quickly to changes and reprioritization in the market, client needs or organizational issues while remaining focused

**Education:**

+ High School diploma or equivalent

\#CutomerSupport

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**Job Family Group:**

Operations - Collections Default

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**Job Family:**

Core Collections

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**Time Type:**

Full time

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**Primary Location:**

Tucson Arizona United States

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**Primary Location Full Time Salary Range:**

$43,960.00 - $57,340.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

**Anticipated Posting Close Date:**

Apr 02, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Fraud Client Service Representative - Retail Banking - Bilingual Spanish - 2nd shift

Phoenix, Arizona

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

**Responsibilities:**

+ Identifies client needs and recommends solutions when fraud has been identified

+ Records data captured during client interactions accurately

+ Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis

+ Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy

+ Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

**Required Qualifications:**

+ Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives.• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.• Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.• Communicates effectively and confidently with all clients to make their financial lives better.• Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.• Is comfortable receiving ongoing performance feedback and coaching.• Has the ability to learn and adapt to new information and technology platforms.• Has at least an intermediate level of proficiency with computers and current technology.• Has 1+ years of customer/client service experience, including experience handling difficult client situations.

**Desired Qualifications:**

+ 1+ years of experience in the banking/financial industry.

+ 2+ years of experience working in a client service capacity.​​

**Skills:**

+ Conflict Management

+ Customer and Client Focus

+ Decision Making

+ Fraud Management

+ Oral Communications

+ Active Listening

+ Attention to Detail

+ Data Collection and Entry

+ Issue Management

+ Problem Solving

+ Adaptability

+ Collaboration

+ Critical Thinking

+ Influence

**Class Start Date: April 29, 2024**

**Shift:**

2nd shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

**Why Wells Fargo:**

Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today.

**About this role:**

Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.

**In this role you will:**

+ Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially

+ Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications

+ Receive direction from managers and exercise judgement within defined policies and procedures

+ Develop understanding of bank products and services to connect to customers' needs

+ Interact with customers to demonstrate care and build relationships

+ Provide appropriate options for bank products and services to customer

+ Refer customers' financial needs to other bankers and partners as needed

+ This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

**Required Qualifications:**

+ 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ Bilingual speaking and listening proficiency in Spanish/English

**Desired Qualifications:**

+ Customer service focus with experience handling complex transactions across multiple systems

+ Experience proactively engaging with customers through outreach via phone or email

+ Ability to educate and connect customer to technology and share the value of mobile banking options

+ Ability to help customers succeed financially by offering introductions to additional team members as appropriate

+ Experience working with others on a team to meet customer needs

+ Experience fostering and developing strong customer relationships

+ Ability to build strong relationships with internal partners

+ Ability to follow policies, procedures, and regulations

+ Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

+ Ability to interact with integrity and professionalism with customers and team members

+ Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting

+ Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

+ Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

+ Support customers and employees in resolving or escalating concerns or complaints

**Job Expectations:**

+ Ability to work weekends and holidays as needed or scheduled

+ Must take and pass required language assessment

+ Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed

+ This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

+ This position is not eligible for Visa sponsorship

**Posting Location(s):**

+ 8900 N 7th St, PHOENIX, AZ 85020

Spanish speaking required

**Posting End Date:**

16 Apr 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-359652

**Updated:** Thu Apr 11 00:00:00 UTC 2024

**Location:** PHOENIX,Arizona

Job Posting End Date: April 23

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

+ Award-winning culture

+ Inclusion and diversity as a priority

+ Performance Based Incentive Plans

+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

+ Generous PTO (including paid time to volunteer!)

+ Up to 9.5% 401(k) employer contribution

+ Mental health support

+ Career advancement opportunities

+ Student loan repayment options

+ Tuition reimbursement

+ Flexible work environments

**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

**General Summary:**

This position is responsible for utilizing a strong working knowledge of Colonial Life or Unum’s complete product portfolio and processes to effectively represent virtual enrollment, core and voluntary benefits education, retention of policies, and project initiatives.

**Job Description Principal Duties and Responsibilities**

+ Provide virtual retention and enrollment assistance to workers

+ Receives inbound interactions from workers

+ Makes outbound calls as needed to workers

+ Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer

+ Retention Support: Educate workers on current benefits

+ Complete application when appropriate

+ Maintain Individual and Team performance metrics

+ Document pertinent information about customer interactions

+ Uses knowledge and understanding of all Unum or Colonial Life product offerings, to provide benefits education and enrollment services to eligible workers and/or family members

+ Uses knowledge and understanding through resources provided of core and voluntary product offerings, to provide benefits education and enrollment services to eligible workers and/or family members

+ Participates in projects and initiatives as assigned

+ May perform other duties as assigned

**Job Specifications**

+ Prefer 4-year degree or equivalent in work related experience or industry designation.

+ Existing knowledge of the Unum/Colonial Life product portfolio (all products)

+ Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care

+ Completion of continuing education requirements to keep Life and Health license

+ Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable

+ Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers

+ Ability to work in a fast-paced environment, both as part of a team and independently

+ Demonstrate resolve to achieve their personal and business goals

+ Demonstrate good organizational skills and ability to multi-task

+ Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite

+ Highly desired sales aptitude

+ Superior Customer Service Skills

+ Demonstrate ability to identify best practices and takes initiative to share ideas with team

+ Bi-lingual abilities are an asset

+ Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.

+ Full-Time ESS committed to working 40 hours per week

+ Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.

+ Committed to not taking pre-planned Paid Time Off in October and November of each year.

~IN2

\#LI-KL1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$72,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Colonial Life

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Job Posting End Date: April 23

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

+ Award-winning culture

+ Inclusion and diversity as a priority

+ Performance Based Incentive Plans

+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

+ Generous PTO (including paid time to volunteer!)

+ Up to 9.5% 401(k) employer contribution

+ Mental health support

+ Career advancement opportunities

+ Student loan repayment options

+ Tuition reimbursement

+ Flexible work environments

**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

**General Summary:**

This position is responsible for utilizing a strong working knowledge of Colonial Life or Unum’s complete product portfolio and processes to effectively represent virtual enrollment, core and voluntary benefits education, retention of policies, and project initiatives.

**Job Description Principal Duties and Responsibilities**

+ Provide virtual retention and enrollment assistance to workers

+ Receives inbound interactions from workers

+ Makes outbound calls as needed to workers

+ Q&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer

+ Retention Support: Educate workers on current benefits

+ Complete application when appropriate

+ Maintain Individual and Team performance metrics

+ Document pertinent information about customer interactions

+ Uses knowledge and understanding of all Unum or Colonial Life product offerings, to provide benefits education and enrollment services to eligible workers and/or family members

+ Uses knowledge and understanding through resources provided of core and voluntary product offerings, to provide benefits education and enrollment services to eligible workers and/or family members

+ Participates in projects and initiatives as assigned

+ May perform other duties as assigned

**Job Specifications**

+ Prefer 4-year degree or equivalent in work related experience or industry designation.

+ Existing knowledge of the Unum/Colonial Life product portfolio (all products)

+ Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care

+ Completion of continuing education requirements to keep Life and Health license

+ Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable

+ Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers

+ Ability to work in a fast-paced environment, both as part of a team and independently

+ Demonstrate resolve to achieve their personal and business goals

+ Demonstrate good organizational skills and ability to multi-task

+ Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite

+ Highly desired sales aptitude

+ Superior Customer Service Skills

+ Demonstrate ability to identify best practices and takes initiative to share ideas with team

+ Bi-lingual abilities are an asset

+ Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.

+ Full-Time ESS committed to working 40 hours per week

+ Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.

+ Committed to not taking pre-planned Paid Time Off in October and November of each year.

~IN2

\#LI-KL1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$40,000.00-$72,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Colonial Life

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Purpose of Job

Are you an active listener, critical thinker and a problem solver? Are you looking for a company with tremendous growth opportunities? Do you enjoy assisting customers on the phone?

If you answered yes to all these questions, this opportunity may be for you!

In this role, you will take incoming calls from customers while crafting acceptable solutions to address their needs. You will also assist with providing product knowledge and answering specialized support questions in both Spanish and English. Spanish Bilingual Customer Service Agents are vital to our customers’ overall U-Haul experience, and are valued members of Team U-Haul.

Training/Education:

This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call support from Senior Agents.

Customer Service training is three to five weeks, including 11 instructor-led concept courses. Certain concept-education courses may be scheduled outside your availability; therefore, some flexibility within the initial education period is a must. These courses will be leveraged with the support described above to empower you to confidently take live customer calls, beginning with your very first concept.

Minimum Qualifications:

+ Fluency in both Spanish and English

+ Calls wills be taken in both Spanish and English.

+ Fluency will be verified during the interview process.

+ Friendly and Caring Tone

+ Engage with customers in a friendly, approachable manner.

+ Support a positive environment for customer interactions.

+ Knowledgeable Care for Various Customer Needs

+ Maintain a deep understanding of our products and services to offer tailored solutions.

+ Anticipate customer needs and offer proactive service.

+ Ability to Display Empathy in Adverse Environments

+ Show empathy and understanding when assisting with customer concerns..

+ Maintain composure in challenging situations, providing thoughtful and helpful solutions.

+ Efficiency in Navigation

+ Navigate multiple software applications and systems with speed and accuracy.

+ Employ quick problem-solving skills to provide efficient solutions.

+ Typing and Language Skills

+ Possess a normal typing speed, ensuring accurate data entry.

+ Strong spelling and grammar skills for professional written communication.

Perks of joining the U-Haul Team!

Compensation: U-Haul offers Spanish Bilingual Customer Service Agents an hourly base pay of $15.00. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance.

(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

Benefits: At U-Haul our part time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continuing education assists employees with their professional goals.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans if eligible

+ Paid holidays, vacation, and sick days if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Scheduling Requirements:

+ Below are the available shifts (all in Arizona time).

+ Monday-Friday: 1:00pm-10:00pm

+ Sunday: 6:00pm-10:00pm

+ Available to work at least four days a week (one of which must be a weekend day - Saturday or Sunday, but both is preferred).

+ Provide at least 20 hours of availability per week (8 of which must be on the weekend).

+ Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

The following is required to work from home:

+ You must have a quiet, private work area.

+ Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.

+ All work duties, including initial education, must be performed at your home address.

+ If you want to switch or substitute computers at any time, Manager approval is required.

The following technical requirements must be met to work from home:

*Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.

+ Computer Specifications:

+ Windows 10 or 11

+ 8GB of RAM/memory or higher

+ Processor must have CPU benchmark score of 2,000 or higher

+ Additional Hardware:

+ Webcam (external or built in is ok)

+ USB headset (wired)

+ Internet speeds:

+ Ping under 100

+ 10mb download

+ 5mb upload

The following is not permitted due to compatibility, performance, security, or other concerns:

+ MAC Operating Systems

+ Mobile hot-spot, tethering, satellite Internet, or similar.

+ Using a Proxy server or third-party network.

+ Computer stick or similar device.

+ Rental, rent-to-own, or public computer/laptop.

+ Working in a public place or using public Internet.

+ Unsecure Wi-Fi / Wi-Fi not managed by the Team Member.

+ Running non-work-related programs while working.

+ Having any other anti-virus installed/in use on your computer while working other than the Company provided anti-virus

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Bilingual Customer Service Representative

A Chance to Work at a Growing Company In the Valley!!

Day To Day

+ Handle inbound calls and provide white glove service

+ Assist existing customers with various questions regarding charging stations, chargers and possible troubleshooting

+ Utilize a variety of computer programs to assist customers needs regarding EV vehicle

+ Help customers find charging stations, utilize charging stations, provide light technical support, and various other questions

Scheudle:

Monday to Saturday 6:00 AM to 7:00 PM Four Days in office One Day work from home.

Qualifications:

Must be Bilingual in Spanish and English

At least two years of call center experience, one of which in a Spanish speaking position.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.