Customer Service Representatives

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.

**ESSENTIAL RESPONSIBILITIES**

+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.

+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 1-3 years experience in customer service or call center environment

**Preferred**

+ None

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter

+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills

+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression

+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training

+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

**LANGUAGE REQUIREMENT (Other than English)?**

None

**Travel Requirement**

0% - 25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**

**Position Type**

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$19.27

**Pay Range Maximum:**

$26.88

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J254945

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.

**ESSENTIAL RESPONSIBILITIES**

+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.

+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 1-3 years experience in customer service or call center environment

**Preferred**

+ None

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter

+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills

+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression

+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training

+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

**LANGUAGE REQUIREMENT (Other than English)?**

None

**Travel Requirement**

0% - 25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**

**Position Type**

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$19.27

**Pay Range Maximum:**

$26.88

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J254950

EquipmentShare is Hiring a Territory Account Manager

EquipmentShare is searching for a Territory Account Manager for our Core Solutions rental location in W Phoenix, AZ to be responsible for expanding our existing customer base by building relationships with contractors and construction company principals. Core Solutions branches offer construction equipment rentals including aerial equipment, earth moving equipment, material handling equipment and more.

Pay: $70,000 - $200,00+ Total Compensation (Uncapped commission with no market restrictions + base salary)

Why We’re a Better Place to Work

+ Competitive pay: Base salary plus uncapped commission

+ Commission guarantee period while building book of business

+ Company provided truck or Vehicle allowance ($800/mo)

+ Company provided laptop and cell phone (or phone stipend)

+ Medical, Dental and Vision benefits coverage for full-time employees

+ 401(k) and company match

+ Generous paid time off (PTO) plus company paid holidays

+ Fitness Membership stipends plus seasonal and year round wellness challenges.

+ Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights

+ Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

+ Opportunities for career advancement and professional development

Primary Responsibilities

+ Territory management of a geographical area. Responsible for the full sales strategy execution from market analysis, sales forecasting, pipeline management and revenue growth, through contract negotiation and customer retention.

+ Quickly respond to inbound leads and requests. Familiar with Customer Relationship Management (CRM) systems.

+ New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

+ Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business with our comprehensive jobsite solutions..

+ Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Conducts sales presentations to prospective and existing customers.

+ Develop new sales strategies and techniques to increase our market share and improve our customer experience.

Skills & Qualifications

+ First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior outside sales experience and skills with a proven sales track record

+ Heavy Construction Equipment or Industry knowledge (rental or construction) with experience in B2B is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

+ You have strong interpersonal and problem-solving skills

+ You have the technical aptitude to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

+ You’re competitive, self-motivated and results driven, but thrive in a team-oriented environment

+ Ability to manage strategic and national accounts

EquipmentShare is an EOE M/F/D/V

EquipmentShare is Hiring a Territory Account Manager

EquipmentShare is searching for a Territory Account Manager for our location in W Phoenix, AZ to be responsible for expanding our existing customer base by building relationships with contractors and construction company principals.

Pay: $70,000 - $200,00+ Total Compensation (Uncapped commission with no market restrictions + base salary)

Why We’re a Better Place to Work

+ Competitive pay: Base salary plus uncapped commission

+ Commission guarantee period while building book of business

+ Company provided truck or Vehicle allowance ($800/mo)

+ Company provided laptop and cell phone (or phone stipend)

+ Medical, Dental and Vision benefits coverage for full-time employees

+ 401(k) and company match

+ Generous paid time off (PTO) plus company paid holidays

+ Fitness Membership stipends plus seasonal and year round wellness challenges.

+ Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights

+ Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

+ Opportunities for career advancement and professional development

Primary Responsibilities

+ Territory management of a geographical area. Responsible for the full sales strategy execution from market analysis, sales forecasting, pipeline management and revenue growth, through contract negotiation and customer retention.

+ Quickly respond to inbound leads and requests. Familiar with Customer Relationship Management (CRM) systems.

+ New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

+ Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business with our comprehensive jobsite solutions..

+ Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Conducts sales presentations to prospective and existing customers.

+ Develop new sales strategies and techniques to increase our market share and improve our customer experience.

Skills & Qualifications

+ First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior outside sales experience and skills with a proven sales track record

+ Heavy Construction Equipment or Industry knowledge (rental or construction) with experience in B2B is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

+ You have strong interpersonal and problem-solving skills

+ You have the technical aptitude to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

+ You’re competitive, self-motivated and results driven, but thrive in a team-oriented environment

+ Ability to manage strategic and national accounts

EquipmentShare is an EOE M/F/D/V

EquipmentShare is Hiring a Territory Account Manager

EquipmentShare is searching for a Territory Account Manager for our Core Solutions rental location in Bellemont, AZ to be responsible for expanding our existing customer base by building relationships with contractors and construction company principals. Core Solutions branches offer construction equipment rentals including aerial equipment, earth moving equipment, material handling equipment and more.

Pay: $70,000 - $200,00+ Total Compensation (Uncapped commission with no market restrictions + base salary)

Why We’re a Better Place to Work

+ Competitive pay: Base salary plus uncapped commission

+ Commission guarantee period while building book of business

+ Company provided truck or Vehicle allowance ($800/mo)

+ Company provided laptop and cell phone (or phone stipend)

+ Relocation assistance

+ Medical, Dental and Vision benefits coverage for full-time employees

+ 401(k) and company match

+ Generous paid time off (PTO) plus company paid holidays

+ Fitness Membership stipends plus seasonal and year round wellness challenges.

+ Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights

+ Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

+ Opportunities for career advancement and professional development

Primary Responsibilities

+ Territory management of a geographical area. Responsible for the full sales strategy execution from market analysis, sales forecasting, pipeline management and revenue growth, through contract negotiation and customer retention.

+ Quickly respond to inbound leads and requests. Familiar with Customer Relationship Management (CRM) systems.

+ New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

+ Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business with our comprehensive jobsite solutions..

+ Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Conducts sales presentations to prospective and existing customers.

+ Develop new sales strategies and techniques to increase our market share and improve our customer experience.

Skills & Qualifications

+ First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior outside sales experience and skills with a proven sales track record

+ Heavy Construction Equipment or Industry knowledge (rental or construction) with experience in B2B is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

+ You have strong interpersonal and problem-solving skills

+ You have the technical aptitude to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

+ You’re competitive, self-motivated and results driven, but thrive in a team-oriented environment

+ Ability to manage strategic and national accounts

EquipmentShare is an EOE M/F/D/V

EquipmentShare is Hiring a Territory Account Manager

EquipmentShare is searching for a Territory Account Manager for our location in Tucson, AZ to be responsible for expanding our existing customer base by building relationships with contractors and construction company principals.

Pay: $70,000 - $200,00+ (Uncapped commission with no market restrictions + Base Salary)

Why We’re a Better Place to Work

+ Competitive pay: Base salary plus uncapped commission

+ Commission guarantee period while building book of business

+ Company provided truck or Vehicle allowance ($800/mo)

+ Company provided cell phone or phone stipend

+ Medical, Dental and Vision benefits coverage for full-time employees

+ 401(k) and company match

+ Generous paid time off (PTO) plus company paid holidays

+ Fitness Membership stipends plus seasonal and year round wellness challenges.

+ Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights

+ Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.

+ Opportunities for career advancement and professional development

Primary Responsibilities

+ Quickly respond to inbound leads and requests

+ Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!

+ Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-­to­-date about new or additional ways in which EquipmentShare can help improve their business.

+ Promptly respond to and resolve customer inquiries, requests, complaints or other communications.

+ Develop new sales strategies and techniques to increase our market share and improve our customer experience.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Skills & Qualifications

+ First and foremost, we’re looking for someone who’s tenacious and innovative and possesses superior sales skills

+ Industry knowledge (rental or construction) and experience in B2B is sales preferred, but not required (if you’re a born salesperson, we’ll train you on what you need to know and how to win more business)

+ You have strong interpersonal and problem-solving skills

+ You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

+ You’re competitive but thrive in a team-oriented environment

EquipmentShare is an EOE M/F/D/V

At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Account Manager. Can you picture yourself here?

Here’s what you’d do:

You’d be the primary contact for your clients, building long-term relationships that foster satisfaction, retention, and ancillary sales. You’d also oversee field operations and supervise a Production Manager, who works with the crew to deliver fantastic service in the field.

You’d be responsible for:

+ Client Satisfaction:

+ Developing and maintaining long-term relationships with clients

+ Performing site walkthroughs with clients to ensure quality and service expectations are met

+ Facilitating the resolution of client concerns to ensure renewal

+ Sales:

+ Proactively presenting site enhancement ideas to your clients

+ Generating referrals from existing clients and passing them to the Business Developer

+ Developing accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch’s financial goals

+ Operations:

+ Assisting in overall leadership of the branch

+ Maintaining satisfactory accounts receivable levels

+ Coordinating with the Branch Administrator to ensure branch databases contain up-to-date client information

You might be a good fit if you have:

+ 1 year minimum of supervisory experience in the landscape or service industry

+ An associate’s degree in a business-related field or equivalent experience

+ A minimum of 3 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace

And while not mandatory, it would be great if you also have:

+ The ability to coach and develop teams

Here’s what to know about working here:

Here at BrightView, we’re as passionate about caring for our clients as we are about caring for each other. Though we’re the nation’s leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home.

If you’re looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there’s no limit to what we can do, and what you can achieve.

Growing Everyday

Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

+ Paid time off

+ Health and wellness coverage

+ 401k savings plan

Start Your Bright New Career Journey

BrightView is an Equal Employment Opportunity and E-Verify Employer.

The Guest Service Agent/Night Audit is responsible for providing friendly, efficient and hospitable service at the front desk including check-in and check-out service as well as run the night audit process through the PMS system of the resort.

Education: High School diploma or equivalent preferred
Experience: Minimum one year of hotel experience required

We are seeking in person office customer support professionals to work with businesses to supply their packaging needs. The Sales and Customer Support Associate is directly responsible for supporting the Sales Team, Department Managers, Production Associates, Marketing as well as office duties. These include, but are not limited to: taking quote and order requests from customers, customer research, generating job sheets for production, creating labels for small parcel and pallet shipments, marketing and other general office duties using an internal computerized system. Sales and Customer Support Associate is a role we consider absolutely vital to our company’s success and customer perception of our brand. The customer support department is most often the first point of contact that a customer interacts within the company, and this position is responsible for ensuring that the department provides the best support possible.

***Pay from $18.00 to $20.00 hr. pending completion of training modules***

Necessary Skills/ Key Responsibilities

Communicating with customers on the phone and via email.
Customer Centric.
Problem Solving.
Process quotes and orders.
Proficiency in Microsoft Office Suite.
Familiarization with Windows computers.
Able to work as a team and individually.
Work directly with other departments.
Willingness to learn.
Basic mathematical understanding.
Qualifications, skills and experience:

Minimum 1 year’s previous experience in a customer service role.
Proficiency with Windows PC applications including Microsoft office and the internet.
Minimum education of a High School diploma or GED, some college preferred.
Sensitive and articulate written and verbal communication skills.
Reliability to work as scheduled and get the job done.
Benefits

10 days paid vacation increasing +1 for each year of service
6 paid federal holidays
401K & matching at 4%
Company health insurance plan contribution
Accidental death & dismemberment
Performance based Quarterly bonuses up to $400/quarter
Company training and development program with wage increases based on achievement and competency
Quarterly company lunches
Job Type: Full-time

8:00 am - 4:00 pm (Mon - Fri).

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:

8 hour shift
Day shift
Monday to Friday
Supplemental Pay:

Bonus opportunities
Work Location: In person

This job is responsible for providing a positive client experience that leads to improved client satisfaction. Key responsibilities include processing transactions accurately and efficiently in a challenging environment while simultaneously introducing products and services that meet the client needs. Job expectations include ensuring clients are quickly connected to the appropriate teammate in order to meet the needs and execute against the Life Priorities Strategy and educating clients on conducting simple transactions through self-service technologies.

Responsibilities:

Executes the bank's risk culture and strives for operational excellence
Drives the client experience
Grows business knowledge and network by partnering with experts in small business, lending, and investments
Required Qualifications:

Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Communicates effectively, confidently and is comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Comfortable asking clients about their financial goals and introducing services and products that will meet their needs
Minimum six months of client service experience in financial services, retail sales or another results-driven environment
Minimum of six months experience offering solutions and services based on the client's needs
In lieu of six months of client service experience, has previously completed the Bank of America financial center internship program
Flexible to work weekends and/or extended hours as needed

Desired Qualifications:

Experience in financial services and knowledge of financial services industry, products and solutions
Six months of cash handling experience
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Skills:

Active Listening
Adaptability
Attention to Detail
Collaboration
Customer and Client Focus
Client Experience Branding
Client Solutions Advisory
Conflict Management
Referral Identification
Relationship Building
Account Management
Business Acumen
Business Development
Critical Thinking
Emotional Intelligence