Customer Service Representatives

It's fun to work in a company where people truly BELIEVE in what they're doing!

_We're committed to bringing passion and customer focus to the business._

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

Protection Starts with People. Proofpoint.

The Role

Primary owner of the Global relationship between Proofpoint and Cloud Distribution

+ Running sales campaigns

+ Working with Cloud Distribution Vendor Marketing Team

+ Growing mindshare on the Cloud Distribution sales floor ○ Enablement of Cloud Distribution sales teams in all geos

+ Attending events with the Proofpoint and Cloud Distribution channel events teams

Serve Product Management by:

+ Developing go to market strategies for new product releases

+ Providing sales forecasting and reporting

Manage reporting of Proofpoint/Cloud Distribution quarterly business results:

+ Sales forecast vs actuals

+ Marketing activities and ROI

Works with Cloud Distribution Vendor Success Manager (VSM) on promotions and partner programs:

+ Work closely with Cloud Distribution sales on vendor spiffs/promos within Cloud Distribution

+ Maintain and utilize top-tier rewards through the Cloud Distribution vendor program

+ Proactively manage Proofpoint and Cloud Distribution Global GTM marketing initiatives

+ Identify, curate, and aggregate partner/customer facing content (sell guides, autopilot, data sheets, videos, etc.) for Cloud Distribution Partner Portal

+ Identify issues and make actionable recommendations to ensure optimum performance across multiple process areas including sales, marketing, support, product, billing.

+ Regularly perform Cloud Distribution on-site visits and provide feedback to on product sales alignment (including, but not limited to negotiations of MDF and promotions)

+ Maintain an accurate org chart and territory map for Cloud Distribution

+ Assist in driving sales alignment against Cloud Distribution organizational objectives

Support Global Channel Partner Program

+ Cloud Distribution specific program strategy and design

+ Partner segmentation (e.g., program modeling, partner audits, etc.)

+ Channel performance assessment - QBR support

Own Partner Recruitment & Onboarding

+ Identify gaps in channel coverage

+ Partner with Cloud Distribution Sales to address channel coverage gaps through targeted campaigns

+ Maintain partner recruitment materials & sales resources

+ Support Cloud Distribution Sales with partner issue resolution

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

\#LI-JK1

_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_

Proofpoint has been honored with five Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

To view additional awards, please visit www.proofpoint.com/us/news#awards

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

+ Build and enhance our proven security platform

+ Blend innovation and speed in a constantly evolving cloud architecture

+ Analyze new threats and offer deep insight through data-driven intel

+ Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

It's fun to work in a company where people truly BELIEVE in what they're doing!

_We're committed to bringing passion and customer focus to the business._

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

Protection Starts with People. Proofpoint.

The Role

Primary owner of the Global relationship between Proofpoint and Cloud Distribution

+ Running sales campaigns

+ Working with Cloud Distribution Vendor Marketing Team

+ Growing mindshare on the Cloud Distribution sales floor ○ Enablement of Cloud Distribution sales teams in all geos

+ Attending events with the Proofpoint and Cloud Distribution channel events teams

Serve Product Management by:

+ Developing go to market strategies for new product releases

+ Providing sales forecasting and reporting

Manage reporting of Proofpoint/Cloud Distribution quarterly business results:

+ Sales forecast vs actuals

+ Marketing activities and ROI

Works with Cloud Distribution Vendor Success Manager (VSM) on promotions and partner programs:

+ Work closely with Cloud Distribution sales on vendor spiffs/promos within Cloud Distribution

+ Maintain and utilize top-tier rewards through the Cloud Distribution vendor program

+ Proactively manage Proofpoint and Cloud Distribution Global GTM marketing initiatives

+ Identify, curate, and aggregate partner/customer facing content (sell guides, autopilot, data sheets, videos, etc.) for Cloud Distribution Partner Portal

+ Identify issues and make actionable recommendations to ensure optimum performance across multiple process areas including sales, marketing, support, product, billing.

+ Regularly perform Cloud Distribution on-site visits and provide feedback to on product sales alignment (including, but not limited to negotiations of MDF and promotions)

+ Maintain an accurate org chart and territory map for Cloud Distribution

+ Assist in driving sales alignment against Cloud Distribution organizational objectives

Support Global Channel Partner Program

+ Cloud Distribution specific program strategy and design

+ Partner segmentation (e.g., program modeling, partner audits, etc.)

+ Channel performance assessment - QBR support

Own Partner Recruitment & Onboarding

+ Identify gaps in channel coverage

+ Partner with Cloud Distribution Sales to address channel coverage gaps through targeted campaigns

+ Maintain partner recruitment materials & sales resources

+ Support Cloud Distribution Sales with partner issue resolution

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

\#LI-JK1

_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_

Proofpoint has been honored with five Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

To view additional awards, please visit www.proofpoint.com/us/news#awards

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

+ Build and enhance our proven security platform

+ Blend innovation and speed in a constantly evolving cloud architecture

+ Analyze new threats and offer deep insight through data-driven intel

+ Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Duties/Responsibilities:

· Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.

· Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.

· Ensures that client issues are dealt with in an efficient manner, informing the Account Manager III of any problems that may arise.

· Approves Change Orders

· Will aide A/R with payment collections when needed.

· Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.

· Aware and in pursuit of opportunities for account growth and profitable new business, involving the Sales Director, Sales or other support.

· Communicates the client's goals and represent the client's interests to the team.

· Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

· Understanding of company capabilities and service, and effectively communicates all offerings to the client.

· Reports to the Account Manager III providing regular input on all account activity.

Required Skills/Abilities:

· Proven Account Management skills required in order to create, maintain and enhance customer relationships

· Extremely detail oriented

· Technical competence (understand software, hardware, networks, etc.)

· Motivated, goal oriented, persistent and a skilled negotiator

· High level of initiative and work well in a team environment

· Excellent written and oral communication skills

· Handles stressful situations and deadline pressures well

· Familiar with project management tools and methodologies

· Plans and carries out responsibilities with minimal direction

Education and Experience:

· Undergraduate degree in Business and/or Psychology/Sociology or other personal relationship type degree preferred. Minimum 3 years of account management experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

**Inside Sales/Customer Service Representative**

**Job Details**

**Level**

Experienced

**Job Location**

Tucson - Tucson, AZ

**Position Type**

Full Time

**Salary Range**

$20.00 Hourly

**Travel Percentage**

None

**Job Shift**

Day

**Job Category**

Sales

**WHAT YOU’LL BE DOING**

The Inside Sales/Customer Service Representative is a key position at our Tucson, Arizona Branch. You will work in an exciting and diverse environment and meet interesting people. Your primary customers are contractors, engineers, and project managers. You’re on the phone, taking orders and building relationships with many local customers.

Reporting to the Sales Manager, you’ll primarily work with the Sales team, Dispatch, and Engineering team.

A highlight of your day-to-day will include:

+ Answering inbound phone calls from customers looking for product quotes, purchases, or other inquiries.

+ Assisting with all walk-in customers and sales calls.

+ Producing quotations using the Enterprise Resources Planning Software (ERP).

+ Coordinating order processing with Project Managers, Customer Service Representatives and Outside Sales team.

+ Assisting Outside Sales Representatives and Customer Service Representatives with post-sale customer support, submittal information and order entry.

**WHO WE ARE LOOKING FOR**

You’re enthusiastic and motivated in a fast-paced environment. You like working with a diverse customer pool. You are incredible at multi-tasking. You have customer service and a construction background. You’ve worked with an ERP system and understand the fundamentals. You don’t take shortcuts. You’re safety conscious not just for yourself, but for your team.

We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.

**ALL ABOUT JENSEN PRECAST**

Much like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Nevada, California, Arizona, Washington, and Hawaii.

Jensen Precast likely has an impact on your daily life. We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.

When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.

_We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview process._

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. May provide subject-matter direction to lower-level representatives.

**ESSENTIAL RESPONSIBILITIES**

+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

+ Meet all production, quality, and adherence standards. Attends all required training classes.

+ Elevate issues to next level of supervision, as appropriate.

+ Maintain accurate records, including timekeeping records.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 5 years of related, progressive experience

**Preferred**

+ None

**LICENSES OR CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards

+ Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally

+ Ability to take direction and to navigate through multiple systems simultaneously

+ Ability to maintain composure under stressful and fast-paced conditions

+ Strong written and verbal communication skills

+ Ability to communicate complex information in a simple, customer facing way

**LANGUAGE REQUIREMENT (** **_other than English_** **)**

None

**TRAVEL REQUIREMENT:**

0%-25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONs**

**_Position Type:_** Office-Based

Teaches/Trains others regularly

Occasionally

Physical Work Site Required

No

Lifting: up to 10 pounds

Rarely

Lifting: 10 to 25 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$17.20

**Pay Range Maximum:**

$27.82

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J242513

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.

**ESSENTIAL RESPONSIBILITIES**

+ Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

+ Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.

+ Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

+ Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

+ Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

+ Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

+ Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 1-3 years experience in customer service or call center environment

**Preferred**

+ None

**LICENSES or CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter

+ Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills

+ Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression

+ Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

+ Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training

+ Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

**LANGUAGE REQUIREMENT (Other than English)?**

None

**Travel Requirement**

0% - 25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS**

**Position Type**

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

No

Lifting up to 10 pounds

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement:_** _This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$16.75

**Pay Range Maximum:**

$24.08

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J242523

The Associate Account Manager role requires an individual who is professional and courteous, and who displays drive, determination, pro-activity, and self-motivation. With a positive attitude, the Associate will provide support to Account Executives, & Account Managers. The individual in this position is expected to be pursuing a career in insurance and the position of Account Manager.

**JOB RESPONSIBILITIES**

Support the Account Executives and Account Managers to include but not limited to:

+ Photocopying

+ Printing

+ Binding

+ Labeling

+ Data Entry

+ Scanning

+ Process MVRs as per established Agency guidelines

+ Maintain department reports as request by supervisor

+ Maintenance of department carrier information and website management

+ Adhere to all Agency systems, procedures and state regulations

+ Assume other job responsibilities as requested by supervisor

**QUALIFICATIONS**

+ High School diploma or equivalent; AA and/or college degree preferred

+ 1-year professional experience

+ Demonstrated proficiency with computer systems, including but not limited to MS Office and automated agency management systems

+ Excellent written and oral communication skills

+ Above average mathematical skills

+ Ability to work in a positive team environment

+ Ability to work in a positive team environment

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

Account Manager II

Manage all aspects of engagements with existing and new customers for Honeywell Building Technologies organization. You will build relationships and understand customer business in order to provide appropriate products or solutions. You will define sales and growth strategy toward key customers while aligning with critical sales business objectives. You will identify opportunities and build credibility with customers Utilize your product knowledge to deliver the value proposition to the customers.

Key Responsibilities

+ Identify Opportunities

+ Manage and Plan Accounts

+ Negotiate and Close

+ Articulate and Deliver Value Proposition

+ Manage Momentum Through the Sales Cycle

+ Establish Rapport with Customers

You Must Have

+ Five plus years’ experience selling Building Automation Systems (Fire, HVAC, Security, Access Control, Etc.)

+ 3-5 years’ Experience and proven track record in Contractor Project Sales

+ Experience with Direct to Owner Sales.

+ Valid driver’s license

We Value

+ Significant experience in a Sales/Account Management related field

+ Excellent communication skills

+ Ability to influence at varying levels across the organization.

+ Ability to handle multiple priorities and navigate in a highly matrixed environment.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**Company :**

Highmark Inc.

**Job Description :**

**JOB SUMMARY**

This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. May provide subject-matter direction to lower-level representatives.

**ESSENTIAL RESPONSIBILITIES**

+ Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.

+ Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.

+ Meet all production, quality, and adherence standards. Attends all required training classes.

+ Elevate issues to next level of supervision, as appropriate.

+ Maintain accurate records, including timekeeping records.

+ Other duties as assigned or requested.

**EDUCATION**

**Required**

+ High School Diploma/GED

**Substitutions**

+ None

**Preferred**

+ None

**EXPERIENCE**

**Required**

+ 5 years of related, progressive experience

**Preferred**

+ None

**LICENSES OR CERTIFICATIONS**

**Required**

+ None

**Preferred**

+ None

**SKILLS**

+ Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards

+ Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally

+ Ability to take direction and to navigate through multiple systems simultaneously

+ Ability to maintain composure under stressful and fast-paced conditions

+ Strong written and verbal communication skills

+ Ability to communicate complex information in a simple, customer facing way

**LANGUAGE REQUIREMENT (** **_other than English_** **)**

None

**TRAVEL REQUIREMENT:**

0%-25%

**PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONs**

**_Position Type:_** Office-Based

Teaches/Trains others regularly

Occasionally

Physical Work Site Required

No

Lifting: up to 10 pounds

Rarely

Lifting: 10 to 25 pounds

Rarely

**_Disclaimer:_** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

**_Compliance Requirement_** _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._

_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._

**Pay Range Minimum:**

$17.20

**Pay Range Maximum:**

$27.82

_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf_ )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J242514

**Description**

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

**Job Title:** Senior Automation Account Manager

**Principal Duties and Responsibilities**

+ Developing controls for sales presentations, prospecting for new accounts, and providing clients with product services/information.

+ Maintaining client pricing and payments, A/R management, client correspondence, P/L reports quality assurance (QA) support, and networking event and industry trade show participation.

+ Development and maintenance of relationships with prospective and legacy clients. Seeking out and researching prospective projects through various methods (e.g., phone calls, visits, attending conferences, utilizing the Internet, leveraging existing relationships). Contact prospective clients, chief engineers, account managers, and property managers to introduce yourself and develop future relationships.

+ Work with the branch manager, project managers, and engineering teams to constantly review and improve commercial account programs to meet targeted objectives.

+ Managing through analysis and solution-based programs to maximize sales growth, volume, and profitability of account clients assigned by your local market and branch location.

+ Preparing and delivering client presentations.

+ Develop, write, and review client proposal documents, including financial and technical sections, using EMCOR Service/Mesa Energy Systems standard template and pricing models.

+ Developing sales at defined margin levels to attain market share.

**Job Specifications** (incl. Education requirements, minimal experience, computer skills required, etc.)

+ Bachelor’s degree in business, engineering, or a technical discipline.

+ 5+ years’ experience in Direct Digital Controls of HVAC systems and/or Building Automation.

+ Relevant technical experience in HVAC, lighting controls, and application engineering environments.

+ Automation experience with Distech, Alerton, JCI Metasys, and/or Delta Controls is preferred.

+ Strong customer presentation skills and demonstrated sales aptitude.

+ Financial acumen, inclusive of cost modeling for sales proposals.

+ Experience in developing technical and cost proposals.

+ Independent decision-making is required.

+ Computer skills using MS Office required. Strong Excel skills are required.

+ Competitive nature, articulate, goal oriented, ambitious, and high energy.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

\#Mesa

\#LI-Mesa

\#LI-HVACjobs

\#LI-Onsite