Lodging & Tourism
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Hotel, Motel, and Resort Desk Clerks
About this Career Path
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Environment
Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks work full time.
Hotel, Motel, and Resort Desk Clerks
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Hotel, Motel, and Resort Desk Clerks
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Supporting Programs
Hotel, Motel, and Resort Desk Clerks
Top Expected Tasks
Hotel, Motel, and Resort Desk Clerks
Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Keep records of room availability and guests' accounts, manually or using computers.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Review accounts and charges with guests during the check out process.
Record guest comments or complaints, referring customers to managers as necessary.
Compute bills, collect payments, and make change for guests.
Knowledge, Skills & Abilities
Hotel, Motel, and Resort Desk Clerks
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
English Language
KNOWLEDGE
Public Safety and Security
KNOWLEDGE
Administrative
KNOWLEDGE
Computers and Electronics
SKILL
Social Perceptiveness
SKILL
Speaking
SKILL
Service Orientation
SKILL
Active Listening
SKILL
Coordination
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Speech Clarity
ABILITY
Speech Recognition
ABILITY
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Hotel, Motel, and Resort Desk Clerks
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Hotel, Motel, and Resort Desk Clerks
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