Office Clerks, General

**Primary City/State:**

Mesa, Arizona

**Department Name:**

Banner Staffing Services-AZ

**Work Shift:**

Day

**Job Category:**

Revenue Cycle

A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country’s leading health systems. If you’re looking to leverage your abilities – you belong at Banner Staffing Services.

This **Banner Staffing Services** **HIMS Technician** consists of reviewing medical records electronically through several processing systems and managing the data, integrity and privacy of patients' health information. There are productivity standards that must be maintained after a conditional period upon hire that are reviewed monthly. This is a great position for those currently pursuing a HIMS degree or for those with clinical backgrounds looking to break into another health-related field (i.e. bedside to admin work). Having a strong attention to detail, be able to multi-task and continuing to have effective teamwork skills while working remotely is crucial to this role.

**This position is remote.**

**The schedule is Monday, Wednesday and Friday 8:00AM - 5:00PM (Part-time 24 hours per week)**

Banner Staffing Services (BSS) also offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

As a valued and respected Banner Health team member, you will enjoy:

Competitive wages

Paid orientation

Flexible Schedules (select positions)

Fewer Shifts Cancelled

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

Employee wellness program

Discount Entertainment tickets

Restaurant/Shopping discounts

Auto Purchase Plan

**BSS Registry positions do not have guaranteed hours and no medical benefits package is offered** . BSS requires Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education).

POSITION SUMMARY

This position assists in the maintenance and preservation of confidential health records in accordance with specified regulatory agency requirements and is accountable for performing clerical and administrative functions to support clinic front office and billing services.

CORE FUNCTIONS

1. Receives and sorts clinical reports and related information and accurately documents and/or files material in appropriate health records following established guidelines and procedures. This includes maintaining the facility’s health records, as well as assisting staff retrieve files in a timely fashion.

2. Enters, tracks and maintains data in software application systems in a timely and accurate manner. Maintains department records, determines accuracy of medical record numbers and reconciles the database information in routine cases. Refers complex issues to leadership for resolution.

3. Assembles patient medical records using pre-established software procedures and/or chart order. Processes and routes medical records to appropriate areas. May analyze records as needed or directed.

4. Performs a variety of tasks and functions associated with the department’s daily operations, including but not limited to, greeting patients, medical staff and the public, answering incoming telephone calls and providing general information to customers. Refers complex inquiries to the appropriate department or staff. Provides ongoing clerical and administrative support.

5. Processes and completes routine requests for information for admission, discharge, or continuing patient care purposes. Processes record requests for internal/external audits and reviews; monitors record activity for follow-up and communicates as appropriate with requestors. Directs all release of information inquiries appropriately.

6. Processes and completes routine requests, including dates and copies of face sheets. Forwards all release of information inquiries of sensitive and confidential nature to the appropriate party.

7. Works under regular supervision and provides services using structured guidelines. Customers are primarily members of the medical staff and their office staff, insurance companies, attorney offices, other health care providers, patients and their families and hospital or clinic staff.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Must demonstrate excellent customer service skills, strong organizational abilities, and be able to communicate well both verbally and in writing.

Requires good keyboarding skills and the ability to work effectively with common office software and databases.

PREFERRED QUALIFICATIONS

Work experience in a medical clerical, physician’s office or other related field. Medical terminology strongly preferred.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

Avenue5 is growing, and we are in search of an administrative assistant to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

+ Listen to our associates, recognize them, and give them room to grow

+ Invest in our associates to help them become the best version of themselves

+ Approach every important decision with our associates in mind

+ Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities:

The administrative assistant’s primary responsibility is to provide support to the career development team. This position is responsible for the coordinating and tracking of associate training and engagement. This position is also responsible for preparing materials for meetings, planning, organizing, and distributing various weekly and monthly reports, and other special projects as needed.

Primary Responsibilities and Objectives:

· Create, distribute, and manage the registrations from associate training

· Responsible for tracking the participation and attendance of training classes and webinars into the Learning Management System

· Prepare and distribute various classroom participation tools

· Interact with various internal customer groups

· Coordinate various activities, flyers, and events such as the shop program, associate recognition efforts, and survey management

· Field complaints, issues and concerns from the public, clients, vendors, etc.

· Serve as a back-up instructor as needed

· Perform other duties as assigned

Education and Experience:

· High school diploma or equivalent is required

· Previous on-site property management experience in the multi-family real estate industry preferred

· Experience using a learning management system (LMS) and advanced excel skills required

· Experience with online course development strongly preferred

· Zoom experience preferred

Skills and Requirements:

· Ability to read, write, speak, and communicate in English

· Ability to use a personal computer and advanced knowledge of email, Microsoft Word, Excel, PowerPoint, Outlook, Canva, Adobe PDF, and basic OS tools

· Ability to use general office equipment, such as telephone, fax machine, printer, and copier

· Excellent customer service and interpersonal skills; ability to relate to others

· Strong verbal and written communication skills

· Strong organizational and time-management skills

· Ability to perform intermediate excel functions

· Comprehension of federal fair housing laws and any applicable local housing provisions

· Ability to be a self-starter and multi-task

· Must be able to learn rapidly and adapt quickly to changing situations

· Must be able to confidently speak to large groups of people

· Ability to work in a team environment

· Ability to make quick and effective decisions

· Must be creative, decisive, and self-directed

· Graphic design experience is a plus

· Ability to be flexible, creative, and work with minimal supervision

· Ability to analyze and resolve problems

· Ability to set and meet goals

· Ability to consistently meet deadlines

· Ability to maintain flexibility and creativity in a variety of situations

· Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned

Scheduling:

· Required to maintain a regular schedule which may require working outside business hours, weekends, and non-traditional holidays

Environment:

· Exposure to an environment typically found in an office building

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

· Ability to lift, push, and pull up to 25 pounds

· Ability to remain stationary, move around, reach, and position oneself as needed for extended periods of time

· Ability to observe and detect signs of emergency through visual and/or auditory cues

· Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly

· Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound

· Visual requirements including color, depth perception, and field vision

· Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct

· Ability to tolerate stressful situations

· Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Position: Procurement & Supply Specialist I
FLSA: Non-Exempt
Reports To: Division Chief - Logistics
Status: Full-Time
Supervises: None
Safety Sensitive: Yes

Join our growing team at Golder Ranch Fire District!

Benefits for this position: We have an amazing benefits package, worth approximately 35% of your salary!

 Arizona State Retirement System (ASRS) with up to 12% match
 Medical, Dental, Vision, and Life Insurances
 Paid Time Off (PTO) accrual at 10 hours per pay period (260 hours per year), and 12 Paid Holidays annually (birthday included)
 District paid concierge healthcare service for you and your family
 Opportunity for continued education reimbursement
 Option to participate in additionally self-funded retirement plans and a variety of supplemental insurance plans

The best benefit of all is our people! We have amazing team members and enjoy spending time together. What better way to spend your working hours than with people you enjoy!

Primary Function:
The primary function of this position is to assist with inventory management and purchasing of assigned commodities and services. The incumbent provides technical expertise and support in installing, repairing, maintaining, evaluating and overseeing fire, Emergency Medical Services (EMS), and facility related equipment needs. The incumbent performs work independently under supervision.

Minimum Qualifications:
• High school diploma or GED equivalent.
• Two (2) years work experience involving the inventory management or procurement of a variety of supplies, materials, equipment, and services.
• Forklift certification must be obtained within one year of appointment to position.
• Sixteen (16) hours formal OSHA training on Respiratory Protection (fit testing), must be obtained within one year of appointment to position.
• Must possess and maintain a valid Arizona driver’s license with acceptable driving record.

Preferred Qualifications:
• Associates Degree in Public or Business Administration or related field from an accredited college or university recognized by the US Department of Education.
• Certified Public Purchasing Buyer (CPPB) Certification.
• Firefighter I & II Certified.
• Prior purchasing experience in emergency response and/or government procurement.

First review of applications: March 24th
If enough applications are received, posting will close.
All contact with applicants will be via email. No walk-in applications will be accepted.
If you do not meet the minimum qualifications of this position, you will not continue in the process.

Safety Sensitive: This job is designated by GRFD as a safety-sensitive position because it includes tasks or duties that GRFD, in good faith, believes could affect the safety or health of the employee performing the task or others (ARS 23-493). This job may require the operation of a motor vehicle, equipment, machinery, or power tools. An applicant or incumbent may be disqualified, disciplined, or terminated, if they are determined to be positive for marijuana or its metabolites, regardless of cardholder status.

Selection process may consist of: Application screening, skills assessment, credibility assessment, and interview(s). The pre-employment process for the successful candidate may include but is not limited to background checks (i.e. driving record, criminal history, etc.), physical examination, drug screen, and reference checks.

Candidate Notification: All candidate notifications will be completed by email. Please ensure you have entered your email address correctly before submitting your application. In case we need to reach you by phone, please ensure your voicemail is set up and not full.

Preference Points defined: The District will apply civil service preference points for veterans pursuant to ARS §38-492.

Reasonable Accommodation Request: Applicants with disabilities requiring reasonable accommodation for this process must contact Human Resources at (520) 825-9001 option 6.

Golder Ranch Fire District is a Drug and Tobacco-Free Workplace, and an Equal Opportunity Employer

Find your Voice, Passion, & Purpose

*This is an in-office position Monday - Friday.

POSITION SUMMARY:
Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements

CORE FUNCTIONS:
1. Receives incoming phone calls from patients and providers in reference to payment issues, perceived inappropriate patient service and updates on insurance data.

2. Responsible for determining nature of call and documenting via claim system an appropriate associated reason code.

3. Effectively research, resolve and respond to billing issues accurately and expeditiously.

4. Supplies support function to Reimbursement area in posting zero payment Explanation of Payments from Insurance companies.

5. Monitor patient accounts providing account reconciliation to facilitate prompt payment and prevent inappropriate transfers to the outside collection agency.

6. Responsible for cross-functional assistance with EOB Adjustments, Bad Debt Recovery Trailer Entry and Cash Payment mailing.

MINIMUM QUALIFICATIONS:
Requires a high school diploma or GED; with a minimum of two years of customer service experience.
Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.

PREFERRED QUALIFICATIONS:
One year of previous medical billing experience.
Additional related education and/or experience.

Flexible hours and work from home within 6 months of hire!

This position will work at our corporate headquarters in Phoenix (Washington St and 56th St.; 202 Red Mountain Freeway and 143 Expressway).

We also offer WEEKEND differential pay and weekly incentives for employees achieving production metrics! $$

Our Client Services Representatives work in a CALL CENTER environment and are truly at the center of all laboratory and diagnostics information. Our Representatives are critical to the success of our business and the well-being of our patients. If you like being a “know it all” and are the boss at facilitating the exchange of information, we have a place for you in our Client Services team!

Did we mention you won't be selling anything?

So, what does a Client Services Representative do?
Spends 90% of the time receiving incoming call and making outbound calls.
Professionally interacts with Physicians and their staff, patients, and internal customers over the phone. Knows all the ins and outs of the company and projects confidence when talking with customers.
Uses all resources available to resolve a situation. Delighting the customer is the goal!
Works in a production environment and strives to exceed all metrics in the department.

Who you are:
Detail oriented and comfortable working in a very fast paced environment. You love working on the phone.
Comfortable sitting and typing during your entire shift.
Able to navigate multiple screens on the computer at once. Multitasking is your middle name.
Comfortable with set structure and following procedures.
A team player who is aware that your work is critical in helping medical providers and hospitals provide excellent patient care.
Loves to learn something new every hour, every day.

Who you are not:
Someone who is stressed out by calling people on the phone or receiving constant calls. Production call center environment is not your thing.
Overwhelmed by an EXTREMELY fast-paced environment.
Uncomfortable typing information on keyboard for long periods of time. Data entry work is not your thing.
Unfamiliar navigating through different screens on the computer.
Uncomfortable with set schedules and showing up to work on time.

POSITION SUMMARY
This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.

CORE FUNCTIONS
1. Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material.
2. Uses company resources to resolve service-related issues such as Test-In-Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests – i.e. loans and consults, chain of custody. When necessary, escalates issues to a higher authority.
3. Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies. Will be required to maintain daily metrics and collated monthly metrics, statistics and quality data while focusing on quality while demonstrating that the patient comes first in everything we do.
4. Participates in self- directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned.
5. Can be required to arrange pick up, delivery and / or shipment of specimens.
6. Participates in peer-to-peer knowledge transfer and training.

MINIMUM QUALIFICATIONS
High School Diploma required and a minimum of one year experience in customer service.
Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.
Must possess excellent organizational, interpersonal and communication skills.
Experience with MS Office.

PREFERRED QUALIFICATIONS
Customer service in a laboratory/diagnostic/health care industry preferred.
Additional related education and/or experience preferred.

Salary Range:

$40,000.00 - $49,500.00 USD annually.
As part of Arizona State University’s charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.

The Accounting Clerk will perform accounting duties related to purchasing and supporting other corporate accounting tasks. Their responsibilities include processing schoolwide purchasing, reconciling corporate bank and credit card accounts and assisting other accounting areas as needed. Additionally, the Accounting Clerk will support the accounts receivable department by providing InTouch assistance to school sites and assisting the accounts receivable accountant with account reconciliation.
QUALIFICATIONS:

High School diploma required, AA or Bachelor’s degree in accounting or related field preferred

0-1 years’ experience in related work

Proficiency in accounting software and Microsoft Excel

Active AZ Department of Public Safety (DPS) IVP Fingerprint Clearance Card.

Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities may be considered.

DUTIES AND RESPONSIBILITIES:

Facilitate the corporate purchasing process to fulfill internal stakeholder requests and maintain a tracker for status updates

Review purchase orders for compliance with company policies before processing.

Secure proper approvals from the requisitioning department.

Manage procurement portal accounts such as Amazon.

Manage our corporate card program by providing supports to the credit card holders and performing reconciliation.

Collaborates with the accounts receivable accountant to support school sites for their Intouch system needs and other revenue related inquiries.

Perform weekly remote check deposits.

Assist with the annual financial audit by preparing necessary reports and documentation.

Prepares reports for various governmental agencies.

Executes proper accounting methods, policies and principles.

Observes current processes, systems and controls to ensure compliance with federal, state, and local regulations.

Additional duties may be assigned as necessary.

KNOWLEDGE, SKILLS AND ABILITIES

Strong attention to detail and accuracy.

Demonstrated knowledge and experience in accounting software, preferably Sage Intacct.

Demonstrated knowledge of the USFRCS.

Experience with school finance preferably Charter.

Experience with MS office suite.

Ability to communicate effectively both verbally and in writing.

Ability to manage confidential matters discretely and with good judgment.

Self-starter, organized, dependable.

Capable of prioritizing multiple projects and responsibilities, and meeting deadlines.

Ability to analyze and assess issues and problem-solve accordingly.

Ability to work with others that allows for a productive and positive working environment.

Ability to multi-task and work in a fast-paced environment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 30lbs such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.

LOCATION:

UCENT - Hybrid

TRAVEL:

Occasional travel may be required for site visits, meetings, trainings and/or conferences. Locations may vary and may require overnight stays.

This job description is subject to change at any time.

Location:

12280 N 51st Ave, Glendale, Arizona 85304 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Job Description:

Under the direction of the Food Service Manager, U-Haul Café, responsible for the following:

+ Prepare salads, sandwiches and other hot or cold dishes.

+ Cleaning up and maintaining adequate levels of food items.

+ Set up and prepare food lines for daily service

+ Must be able to read and follow recipes.

+ Wash, peel and slice vegetables, fruit and other ingredients for daily breakfast, lunch, and caterings

+ May assist Cook in food preparation.

+ Set up, clean, and maintain machines in proper working condition.

+ Complete daily and weekly cleaning lists.

+ Maintain daily contact with one or more other departments and personnel in the U-Haul organization.

+ Maintain a clean and organized back of house.

Schedule:

+ Monday - Friday

+ Hours: 6:00am-2:30pm

Requirements:

+ 0-2 years of experience.

+ Must have good communication skills (verbal and written), be able to multi-task and have good customer service skills.

+ Basic food prep knowledge and kitchen experience required.

+ Must be able to operate kitchen equipment and utensils such as electric food slicer, dishwasher, grill, knives, etc.

+ Must have excellent personal hygiene and an up kept appearance.

U-Haul Offers:

+ Full Medical coverage

+ New indoor fitness gym

+ Onsite medical clinic for you and your family

+ Career stability

+ Opportunities for advancement

+ Valuable on-the-job training

+ Prescription plans

+ Dental & Vision Plans

+ Business and travel insurance

+ YouMatter Employee Assistance Program

+ Paid holidays, vacation, and sick days

+ Employee Stock Ownership Plan (ESOP)

+ 401(k) Savings Plan

+ Life insurance

+ Critical Illness/Group Accident

+ 24-hour physician available for kids

+ Subsidized gym/ membership

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on cell phone plans, hotels, and more

+ LifeLock identity Theft

+ Tuition reimbursement program

+ Free online courses for personal and professional development at U-Haul University

+ Savvy consumer wellness programs- from health care tips to financial wellness

+ U-Haul federal credit union

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Customer Service Representative - Brazilian Portuguese Speaking

+ **Location** Tempe, Arizona, United States of America

+ **Job ID** 0000023468

+ **Category** Consumer and Shopper Engagement

**Job Description**

Do LEGO sunflowers need direct sunlight?

And does a LEGO© bonsai tree need any trimming?

If you can keep cool when LEGO® mini figures are losing their heads, then why not join us?

Come and help us “build” our newest site located in Tempe, Arizona! We’re looking for energized and insightful people to join the Consumer Engagement Center as Brazilian Portuguese Speakers to serve our consumers world-wide!

Our Consumer Engagement Center handles over 3 million queries each year across 6 global contact centers from LEGO fans in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and hunting down rare parts, we cover a huge range of topics, which makes every day totally different!

Until we permanently open our new LEGO office in Tempe in August of 2025 you will work remotely from your home location in the Phoenix area. Once the office is fully operational, you will have the flexibility to work from home for up to two days per week as part of our Best of Both hybrid model. However, to be eligible for this exciting role, you must be able to commute to our Tempe, AZ office at least three days per week.

**About the role**

This role is for our North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. You will spend your first 6 weeks in classroom-based induction training to learn your new role. Once complete, as we’re building up our new office space, the role will be remote with occasional in-person engagement opportunities with your teammates in Tempe.

Where you’ll spend your time:

**Full-time employees work 5 days a week, Monday - Friday, based on volume. This will go into effect once you have completed the 6-week training program and are ready to work independently.**

**Successful candidates must commit to occasional in-person engagement as required. You’ll continue to work remotely until our brand-new office space opens in August of 2025.**

**When we open our brand-new office in August 2025, you will start working from the office with the option to work from home for a maximum of 2 days a week.**

**Core Responsibilities**

**Respond in a lively, reliable, knowledgeable, and engaging way to inbound consumer contacts your entire shift through phone calls, email, and live chat. **

**Read, write, and speak in Brazilian- Portuguese at Professional (fluent) working proficiency.**

**Engage in both verbal and written communication. **

**Use technology while helping consumers. Salesforce, the internet, digital knowledge bases, troubleshooting guides, etc. are the tools used on every contact. **

**Provide excellent service to each consumer when there is a high volume of contacts. **

**Agree to the planned schedule; as all breaks, shift start times, and shift end times are scheduled around consumer demand. **

**Represent the LEGO Group brand through our outstanding tone of voice. **

**Agree to our confidentiality agreement.**

**Meet performance expectations with post-contact survey results and your daily efficiency. **

**Work on Black Friday and Cyber Monday to help our most dedicated fans. You will also be scheduled to work on key company holidays to support high volumes during our peak season. **

**Play your part in our team succeeding**

Our Customer Service Representatives provide premium customer service on all engagement channels, such as phone calls, emails and live chat.

Every day is different! We answer questions about up-and-coming product launches, place an order for one of our biggest fans, or troubleshoot one of our digital products, such as LEGO Boost or the LEGO Life app.

We are looking for upbeat, energetic and hard working to join us in giving our fans the best consumer experience.

**Do you have what it takes?**

**Being happy to work in a dynamic, fast paced, one team environment.**

**Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.**

**Confidence to make your own judgements about what is right for your consumer.**

**Attention to detail and ability to multi-task and to prioritize.**

**Be comfortable with virtual assessments, have access to a secure wi-fi network and have a private space to work remotely.**

Here are just some of the generous benefits of working here:

**Salary position $45,000 base with overtime eligible.**

**A paid 6-week training program to set you up to deliver a premium service to consumers. **

**Consistent performance support from your Team Leader. **

**An opportunity to shop with our generous employee discount. **

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. They have an open, positive view of the world that motivates us to continuously strive to create a diverse, dynamic, and inclusive culture where everyone feels valued and has a sense of belonging.

The LEGO Group is proud to be an equal opportunity and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We consider all our employees' part of the LEGO family. Being part of our family also means playing a part in building a sustainable future and continuing our mission to #inspire and develop the builders of tomorrow.

Build your career brick by brick at the LEGO Group.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

**What’s in it for you?**

Here are some of what to expect:

**Family** **Care** **Leave –** We offer enhanced paid leave options for those important times.

**Insurances –** All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

**Wellbeing** – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

**Colleague** **Discount** – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

**Bonus** – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

**Your workplace –** When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended forpeople with disabilities- LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

**Join the LEGO® team today.**

*TEKsystems in partnership with One Medical*

Overview

This is an inbound healthcare contact center representative role working for a nationwide primary care practice.

Description

+ Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management

+ Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance

+ Collaborate with providers and other operations team members to complete urgent tasks

+ Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience

+ Master our technology suite including but not limited to Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

+ Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

Details

+ Pay $19.25/hr

+ Location: Cross roads are Rio Salado Parkway and Priest

+ Start Date: April 7th

+ 4 month Contract to Hire

Skills & Qualifications

• Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc.)

OR

• 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.)

• Strong written and verbal communication skills, including impeccable phones manner

• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

Experience Level

Intermediate Level



#westpriority25

Pay and Benefits

The pay range for this position is $19.25 - $19.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Mar 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.