Azpipeline org 69d1ad0c7641210f192821e1a191528821000338701dcb378ce97845868a6f0e

Financial Services

Claims Examiners, Property and Casualty Insurance

Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures.

Salary Breakdown

Claims Examiners, Property and Casualty Insurance

Average

$57,380

ANNUAL

$27.59

HOURLY

Entry Level

$42,360

ANNUAL

$20.37

HOURLY

Mid Level

$56,820

ANNUAL

$27.32

HOURLY

Expert Level

$71,280

ANNUAL

$34.27

HOURLY


Current Available & Projected Jobs

Claims Examiners, Property and Casualty Insurance

82

Current Available Jobs

7,520

Projected job openings through 2024


Sample Career Roadmap

Claims Examiners, Property and Casualty Insurance

Degree Recommendations


 Chandler-Gilbert Community College (MCCCD)

 Estrella Mountain Community College (MCCCD)




 Northern Arizona University

 Northern Arizona University

 Northern Arizona University

 Northern Arizona University


Top Expected Tasks

Claims Examiners, Property and Casualty Insurance


Knowledge, Skills & Abilities

Claims Examiners, Property and Casualty Insurance

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

English Language

KNOWLEDGE

Law and Government

KNOWLEDGE

Administration and Management

KNOWLEDGE

Clerical

SKILL

Reading Comprehension

SKILL

Writing

SKILL

Active Listening

SKILL

Speaking

SKILL

Critical Thinking

ABILITY

Oral Comprehension

ABILITY

Written Comprehension

ABILITY

Oral Expression

ABILITY

Deductive Reasoning

ABILITY

Problem Sensitivity


Job Opportunities

Claims Examiners, Property and Casualty Insurance

  • Claims Adjuster Senior
    Gallagher    Phoenix, AZ 85067
     Posted about 21 hours    

    Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

    **Position Summary:**

    Investigates, evaluates, disposes and settles the most complex claims and highest exposures with minimal supervision. Includes the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves. Incumbents at this level typically hold claims reserve and settlement authority of up to $10,000 liability and/or $25,000 workers compensation or greater.

    Essential Duties & Responsibilities:

    + Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.

    + Interacts extensively with various parties involved in the claim process.

    + Able to clearly communicate concise action plans, and present plans for moving the case to conclusion.

    + Will demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions.

    + Processes claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements.

    + Demonstrated ability to comply with carrier reporting and threshold requirements.

    + Able to recognize and pursue excess insurance recoveries.

    + Incumbents will have the ability to handle a full case load, with proven ability to handle cases of increased severity.

    Required:

    + High school diploma

    + 5 or more years related claims experience required

    + Appropriately licensed and/or certified in all states in which claims are being handled

    + Extensive knowledge of accepted industry standards and practices

    + Computer experience with related claims and business software.

    Desired:

    + Bachelor's Degree

    Work Traits:

    + Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges

    + Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses

    + Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation.

    U.S. Eligibility Requirements:

    + Interested candidates must submit an application and resume/CV online to be considered

    + Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract

    + Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

    + Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

    + Must be willing to execute Gallagher's Employee Agreement or Confidentiality/Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

    Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

    _Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._

    **Job:** _Claims_

    **Organization:** _GGB US - RPA Region_

    **Title:** _Claims Adjuster Senior_

    **Location:** _Arizona-Phoenix_

    **Requisition ID:** _88975_


    Employment Type

    Full Time

  • Customer Care Specialist - $18 - $19 Techy Environment
    Aston Carter    Mesa, AZ 85213
     Posted about 21 hours    

    Customer Care Specialist:

    Pay: $18-$19/hr.

    Placement: 90 day contract to hire (Will take permanent early with good performance)

    Schedule: Mon – Sun 7am-12am (Will work 5 days/week)

    Location: Tempe, AZ 85281 (52nd St. and 14th St.) - Close to the Maricopa Community Colleges

    Interview Time: MS Teams interview with a Customer Care Manager and HR Manager

    Work Environment: Business casual

    Requirements:

    +  1-2 years of call center experience; must have technical e xperience

    Preferred experience:

    + Technical background or tech support experience.

    + Able to talk to Technical skills (What programs you have used, dual monitors, Word Excel, ZenDesk, Helpdesk... etc.)

    + Bilingual in Spanish (Bilingual NOT required if has strong tech support experience)

    Job Duties:

    + Receive inbound calls and provide a great experience for customers

    + Assist existing customers with various questions regarding charging stations and chargers

    + Utilize a variety of computer programs to assist customers

    + Help customers find charging stations, utilize charging stations, provide light technical support, and various other questions

    Description:

    In the role you will be responsible for fielding inbound calls from existing customers and providing a great experience by helping them resolve their problems. Customers will call in with questions regarding charging stations, chargers, how to utilize charging stations, light technical support, and more. You must be comfortable talking about various issues and utilizing different technology platforms to assist customers with their questions, as this is a tech company. Utilize the multiple computer programs to better help the customers with issues or questions they may have. Document all conversations and ensure customers are taken care of. Seek to understand customers and discover solutions to help them.

    Selling Points

    + Great medical plan, Stock Initiative

    + EB Incentive (If they own, rent, or lease an electric car they will get $250 a month)

    + Growing Industry, growth opportunities

    + Fun, exciting work environment

    Please Contact me directly!

    Adam Willis

    adwillis@astoncarter.com

    About Aston Carter:

    At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


    Employment Type

    Full Time

  • Customer Care Specialist
    Aston Carter    Phoenix, AZ 85067
     Posted about 21 hours    

    Customer Care Specialist:

    Pay: $18-$19/hr.

    Placement: 90 day contract to hire (Will take permanent early with good performance)

    Schedule: Mon – Sun 7am-12am (Will work 5 days/week)

    Location: Tempe, AZ 85281 (52nd St. and 14th St.) - Close to the Maricopa Community Colleges

    Interview Time: MS Teams interview with a Customer Care Manager and HR Manager

    Work Environment: Business casual

    Requirements:

    +  1-2 years of call center experience; must have technical e xperience

    Preferred experience:

    + Technical experience or tech support experience.

    + Able to talk to Technical skills (What programs you have used, dual monitors, Word Excel, ZenDesk, Helpdesk... etc.)

    + Bilingual in Spanish (Bilingual NOT required if has strong tech support experience)

    Job Duties:

    + Receive inbound calls and provide a great experience for customers

    + Assist existing customers with various questions regarding charging stations and chargers

    + Utilize a variety of computer programs to assist customers

    + Help customers find charging stations, utilize charging stations, provide light technical support, and various other questions

    Description:

    In the role you will be responsible for fielding inbound calls from existing customers and providing a great experience by helping them resolve their problems. Customers will call in with questions regarding charging stations, chargers, how to utilize charging stations, light technical support, and more. You must be comfortable talking about various issues and utilizing different technology platforms to assist customers with their questions, as this is a tech company. Utilize the multiple computer programs to better help the customers with issues or questions they may have. Document all conversations and ensure customers are taken care of. Seek to understand customers and discover solutions to help them.

    Selling Points

    + Great medical plan, Stock Initiative

    + EB Incentive (If they own, rent, or lease an electric car they will get $250 a month)

    + Growing Industry, growth opportunities

    + Fun, exciting work environment

    Please Contact me directly!

    Adam Willis

    adwillis@astoncarter.com

    About Aston Carter:

    At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


    Employment Type

    Full Time

  • Customer Care Specialist - $18 - $19 Techy Environment
    Aston Carter    Tempe, AZ 85282
     Posted about 21 hours    

    Customer Care Specialist:

    Pay: $18-$19/hr.

    Placement: 90 day contract to hire (Will take permanent early with good performance)

    Schedule: Mon – Sun 7am-12am (Will work 5 days/week)

    Location: Tempe, AZ 85281 (52nd St. and 14th St.) - Close to the Maricopa Community Colleges

    Interview Time: MS Teams interview with a Customer Care Manager and HR Manager

    Work Environment: Business casual

    Requirements:

    +  1-2 years of call center experience; must have technical e xperience

    Preferred experience:

    + Technical background or tech support experience.

    + Able to talk to Technical skills (What programs you have used, dual monitors, Word Excel, ZenDesk, Helpdesk... etc.)

    + Bilingual in Spanish (Bilingual NOT required if has strong tech support experience)

    Job Duties:

    + Receive inbound calls and provide a great experience for customers

    + Assist existing customers with various questions regarding charging stations and chargers

    + Utilize a variety of computer programs to assist customers

    + Help customers find charging stations, utilize charging stations, provide light technical support, and various other questions

    Description:

    In the role you will be responsible for fielding inbound calls from existing customers and providing a great experience by helping them resolve their problems. Customers will call in with questions regarding charging stations, chargers, how to utilize charging stations, light technical support, and more. You must be comfortable talking about various issues and utilizing different technology platforms to assist customers with their questions, as this is a tech company. Utilize the multiple computer programs to better help the customers with issues or questions they may have. Document all conversations and ensure customers are taken care of. Seek to understand customers and discover solutions to help them.

    Selling Points

    + Great medical plan, Stock Initiative

    + EB Incentive (If they own, rent, or lease an electric car they will get $250 a month)

    + Growing Industry, growth opportunities

    + Fun, exciting work environment

    Please Contact me directly!

    Adam Willis

    adwillis@astoncarter.com

    About Aston Carter:

    At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


    Employment Type

    Full Time

  • Customer Care Specialist - $18 - $19 Techy Environment
    Aston Carter    Tempe, AZ 85282
     Posted about 21 hours    

    Customer Care Specialist:

    Pay: $18-$19/hr.

    Placement: 90 day contract to hire (Will take permanent early with good performance)

    Schedule: Mon – Sun 7am-12am (Will work 5 days/week)

    Location: Tempe, AZ 85281 (52nd St. and 14th St.) - Close to the Maricopa Community Colleges

    Interview Time: MS Teams interview with a Customer Care Manager and HR Manager

    Work Environment: Business casual

    Requirements:

    +  1-2 years of call center experience; must have technical e xperience

    Preferred experience:

    + Technical background or tech support experience.

    + Able to talk to Technical skills (What programs you have used, dual monitors, Word Excel, ZenDesk, Helpdesk... etc.)

    + Bilingual in Spanish (Bilingual NOT required if has strong tech support experience)

    Job Duties:

    + Receive inbound calls and provide a great experience for customers

    + Assist existing customers with various questions regarding charging stations and chargers

    + Utilize a variety of computer programs to assist customers

    + Help customers find charging stations, utilize charging stations, provide light technical support, and various other questions

    Description:

    In the role you will be responsible for fielding inbound calls from existing customers and providing a great experience by helping them resolve their problems. Customers will call in with questions regarding charging stations, chargers, how to utilize charging stations, light technical support, and more. You must be comfortable talking about various issues and utilizing different technology platforms to assist customers with their questions, as this is a tech company. Utilize the multiple computer programs to better help the customers with issues or questions they may have. Document all conversations and ensure customers are taken care of. Seek to understand customers and discover solutions to help them.

    Selling Points

    + Great medical plan, Stock Initiative

    + EB Incentive (If they own, rent, or lease an electric car they will get $250 a month)

    + Growing Industry, growth opportunities

    + Fun, exciting work environment

    Please Contact me directly!

    Adam Willis

    adwillis@astoncarter.com

    About Aston Carter:

    At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


    Employment Type

    Full Time

  • Claims Adjuster - Liability
    Sedgwick    Phoenix, AZ 85067
     Posted 2 days    

    **The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**

    Claims Adjuster - Liability

    IF YOU CARE, THERE’S A PLACE FOR YOU HERE

    For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

    With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, auto, product and professional liability claims. We help our clients maintain brand protection in times of crisis.

    **PRIMARY PURPOSE** : To analyze complex or technically difficult general liability claims to determine benefits due; to work with high exposure claims involving litigation and rehabilitation; to ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements; and to identify subrogation of claims and negotiate settlements.

    **ESSENTIAL FUNCTIONS and RESPONSIBILITIES**

    + Analyzes and processes complex or technically difficult general liability claims by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed action plans to an appropriate and timely resolution.

    + Assesses liability and resolves claims within evaluation.

    + Negotiates settlement of claims within designated authority.

    + Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the claim.

    + Calculates and pays benefits due; approves and makes timely claim payments and adjustments; and settles clams within designated authority level.

    + Prepares necessary state fillings within statutory limits.

    + Manages the litigation process; ensures timely and cost effective claims resolution.

    + Coordinates vendor referrals for additional investigation and/or litigation management.

    + Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients.

    + Manages claim recoveries, including but not limited to: subrogation, Second Injury Fund excess recoveries and Social Security and Medicare offsets.

    + Reports claims to the excess carrier; responds to requests of directions in a professional and timely manner.

    + Communicates claim activity and processing with the claimant and the client; maintains professional client relationships.

    + Ensures claim files are properly documented and claims coding is correct.

    + Refers cases as appropriate to supervisor and management.

    **ADDITIONAL FUNCTIONS and RESPONSIBILITIES**

    + Performs other duties as assigned.

    + Supports the organization's quality program(s).

    + Travels as required.

    **QUALIFICATION**

    **Education & Licensing**

    Bachelor's degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.

    **Experience**

    Five (5) years of claims management experience or equivalent combination of education and experience required.

    **Skills & Knowledge**

    + Subject matter expert of appropriate insurance principles and laws for line-of-business handled, recoveries offsets and deductions, claim and disability duration, cost containment principles including medical management practices and Social Security and Medicare application procedures as applicable to line-of-business.

    + Excellent oral and written communication, including presentation skills

    + PC literate, including Microsoft Office products

    + Analytical and interpretive skills

    + Strong organizational skills

    + Good interpersonal skills

    + Excellent negotiation skills

    + Ability to work in a team environment

    + Ability to meet or exceed Service Expectations

    **WORK ENVIRONMENT**

    When applicable and appropriate, consideration will be given to reasonable accommodations.

    **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

    **Physical:** Computer keyboarding, travel as required

    **Auditory/Visual:** Hearing, vision and talking

    **NOTE** : Credit security clearance, confirmed via a background credit check, is required for this position.

    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

    Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.


    Employment Type

    Full Time

  • Outside Property Claim Representative Trainee - Myrtle Beach, SC
    Travelers    Phoenix, AZ 85067
     Posted 3 days    

    **Who Are We?**

    Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

    **Job Category**

    Claim

    **Compensation Overview**

    The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

    **Salary Range**

    $45,800.00 - $75,500.00

    **Target Openings**

    1

    **What Is the Opportunity?**

    This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

    As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

    This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence.

    This position services Insureds/Agents in Wilmington, NC and Myrtle Beach, SC The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory.

    **What Will You Do?**

    + Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel.

    + The on the job training includes practice and execution of the following core assignments:

    + Handles 1st party property claims of moderate severity and complexity as assigned.

    + Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.

    + Broad scale use of innovative technologies.

    + Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate.

    + Establishes timely and accurate claim and expense reserves.

    + Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.

    + Negotiates and conveys claim settlements within authority limits.

    + Writes denial letters, Reservation of Rights and other complex correspondence.

    + Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.

    + Meets all quality standards and expectations in accordance with the Knowledge Guides.

    + Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.

    + Manages file inventory to ensure timely resolution of cases.

    + Handles files in compliance with state regulations, where applicable.

    + Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.

    + Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.

    + Identifies and refers claims with Major Case Unit exposure to the manager.

    + Performs administrative functions such as expense accounts, time off reporting, etc. as required.

    + Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed.

    + May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

    + Must secure and maintain company credit card required.

    + In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

    + In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards.

    + This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.

    + Perform other duties as assigned.

    **What Will Our Ideal Candidate Have?**

    + Bachelor’s Degree preferred or a minimum of two years of work OR customer service related experience preferred.

    + Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic

    + Verbal and written communication skills –Intermediate

    + Attention to detail ensuring accuracy - Basic

    + Ability to work in a high volume, fast paced environment managing multiple priorities - Basic

    + Analytical Thinking – Basic

    + Judgment/ Decision Making – Basic

    + Valid passport preferred.

    **What is a Must Have?**

    + High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree required.

    + Valid driver's license - required.

    **What Is in It for You?**

    + **Health Insurance:** Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

    + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

    + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

    + **Wellness Program:** The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.

    + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

    **Employment Practices**

    Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

    If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

    Travelers reserves the right to fill this position at a level above or below the level included in this posting.

    To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .


    Employment Type

    Full Time

  • Short Term Disability Claims Specialist
    Lincoln Financial Group    Phoenix, AZ 85067
     Posted 3 days    

    **Alternate Locations:** Charlotte, NC (North Carolina); Phoenix, AZ (Arizona)

    **Work Arrangement:** Work from Home

    **Relocation assistance:** : is not available for this opportunity.

    **Pay Range:**

    **Bonus Potential:**

    **Requisition #:** 69517

    **General Purpose of Job**

    This position will perform and deliver on routine and non-routine assignments for their assigned area(s) of claims responsibility independently in accordance with established procedures/guidelines.They will process increasingly complex claims ensuring the fair, ethical and timely processing of assigned claims.

    **Duties and Responsibilities**

    Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role.

    Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.

    Ensures the accuracy and completeness of submitted claims.

    Escalates claims issues/concerns to senior team members and/or management.

    Makes routine & non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures & guidelines

    Meets or exceeds departmental quality and service standards.

    Obtains needed increasingly complex claim information by communicating effectively with internal/external stakeholders verbally and in written form while maintaining a professional demeanor in all interactions.

    Processes increasingly complex assigned claims for payment or denial in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.

    Provides a diverse range of information and performs a diverse range of tasks/transactions related to common programs and services.

    Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs on routine work independently.

    Provides routine responses and a diverse range of information to junior team members' questions to support organizational capabilities.

    Recognizes issues or concerns for assigned area(s) of responsibility, explains effect on the customer's service experience, and suggests process improvements.

    Reviews and provides specific information to increasingly complex questions/concerns from internal/external stakeholders (e.g. internal partners, policyholders, brokers, etc.) by applying expended knowledge.

    Reviews increasingly complex submitted claim information for payment.

    Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.

    Works overtime as needed.

    **Additional Position Responsibilities**

    Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.

    Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes

    Performs other duties as required.

    Remains current in profession and industry trends.

    **Other Skills and Abilities**

    Ability to perform under stress in cases of emergency, critical or hazardous situations.

    Ability to work with others in a team environment.

    Demonstrated solid relationship management skills with internal and/or external clients (e.g. management, peers, colleagues, customers, etc.).

    Demonstrates ability to work in a fast-paced environment.

    Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

    Demonstrates strong interpersonal skills with a collaborative style.

    Demonstrates the ability to use sound judgment and discretion regarding confidential information.

    Finds common ground and can gain collaboration among management, colleagues and peers.

    Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

    Successfully completes regulatory and job training requirements.

    **Education**

    High School or GED - Minimum Required

    **Certifications**

    **Experience**

    2 - 3 Years of claims experience that directly aligns with the specific responsibilities for this position OR For candidates with an Associates Degree or above, 0-1 year of claims experience that directly aligns with the specific responsibilities for this position. (Required )

    **What’s it like to work here?**

    At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

    **What’s in it for YOU:**

    + A clearly defined career framework to help you successfully manage your career

    + Leadership development and virtual training opportunities

    + PTO/parental leave

    + Competitive 401K and employee benefits (https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)

    + Free financial counseling, health coaching and employee assistance program

    + Tuition assistance program

    + A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

    + Effective productivity/technology tools and training

    **Work Arrangement**

    Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.

    **Lincoln will evaluate the following when setting the successful candidate's wage rate:**

    • Prior work or industry experience.

    • Education level to the extent education is relevant to the position.

    • Unique skills

    **About The Company**

    Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

    Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.

    Ranked one of the Best Large Employers in America and Best Employers for Women by _Forbes_ magazine as well as one of _Newsweek’s_ Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

    Lincoln is committed to creating a diverse and inclusive (https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=1422918942386) environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook (http://www.facebook.com/lincolnfinancialgroup) , Twitter (https://mobile.twitter.com/lincolnfingroup) , LinkedIn (https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah) , and Instagram (https://www.instagram.com/lincolnfingroup/) . Sign up for email alerts at http://newsroom.lfg.com

    **Be Aware of Fraudulent Recruiting Activities**

    If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

    Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

    **Additional Information**

    This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

    Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

    This Employer Participates in E-Verify. See the E-Verify (https://www.e-verify.gov) notices.

    Este Empleador Participa en E-Verify. Ver el E-Verify (https://www.e-verify.gov/es) avisos.

    Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.


    Employment Type

    Full Time

  • Field Inspector – Disaster Recovery / US Virgin Islands
    ICF    Phoenix, AZ 85067
     Posted 3 days    

    Disaster Management division works with government agencies and communities to design and implement policies and programs to promote increased resilience to disasters and to promote long-term recovery in housing, economic revitalization, and infrastructure after disaster strikes. Our functional expertise is in program management, technical assistance, training, performance measurement and evaluation, website development, and adult learning.

    ICF seeks Field Inspectors for Disaster Recovery work. This position is full time and based in the US Virgin Island . This is an exciting opportunity to join a dynamic and dedicated team that delivers results and helps make BIG things possible.

    Preference will be given to local USVI applicants or those wishing to move to the US Virgin Islands.

    The Field Inspector will travel to assigned cases to conduct field evaluations for damage caused by Hurricane Irma/Maria.

    Inspectors will:

    + Identify, document and photograph damages or loss of verifiable damage.

    + Document damage and input into database

    + Complete required forms as directed.

    + Work with case management and intake specialist personnel as needed.

    + Follow procedures and maintain communication and focus.

    + Provide additional information upon request.

    + Report to a Project Lead and gain some exposure to some of the complex tasks within the job function.

    + Coordinate and participate in case meetings. - –

    + Maintain and track caseload and track in management information system.

    + Keep Project Lead informed on issues, problems & resolutions.

    + Superior customer service skill set, ability to listen, facilitate and negotiate problems.

    Qualifications and Education Requirements:

    + 2+ years of experience working as a Field Inspector.

    + Bachelor’s degree preferred, however experience will be considered in lieu of degree. - Knowledge in one of the fields (construction, mechanical, structural/civil, electrical, and architectural) is preferred.

    + Knowledge of and experience using Xactimate, RS Means or other similar system is preferred.

    + Prior experience performing inspections for disaster recovery program(s) preferred.

    Professional skills:

    + Strong written and oral communication skills

    + Strong analytical skills

    + Strong organizational and interpersonal skills

    + Ability to effectively prioritize and manage multiple tasks to meet aggressive deadlines

    + Ability to work both independently and in a team-oriented, collaborative environment

    + Ability to produce quality work products with attention to detail

    USVIOCONUS

    Working at ICF

    Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

    We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

    COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

    Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_English\_unformattedESQA508c.pdf) .

    US Virgin Islands Remote Office (VI99)


    Employment Type

    Full Time

  • Business Execution Consultant Fraud & Claims Management Change Delivery
    Wells Fargo    Chandler, AZ 85286
     Posted 5 days    

    At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

    Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

    **About this role:**

    Wells Fargo is seeking a Business Execution Consultant for the Fraud & Claims Management Change Delivery Team as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .

    **In this role, you will:**

    + Represent the Change Delivery Team during Fraud & Claims Management project and initiative intake process to identify scope of needed support and resourcing requirements

    + Represent Fraud & Claims Management leadership in design and development of technology solutions and establish a comprehensive change management plan to ensure operational readiness

    + Coordinate operational readiness activities across Fraud & Claims Management operational areas and partners in Learning & Development, procedure management, capacity planning, Legal and Compliance, Quality Assurance & Control and other teams as required by the scope of the initiative

    + Establish and lead Executive Sponsor communication routines to ensure strategic alignment, progress awareness and issue escalation and resolution

    + Partner with Claims Delivery, Detection Delivery, Claims & Recovery, Detection Operations, Detection Analytics and Prevention & Partnership to deliver business value through execution of strategically significant initiatives

    + Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives

    + Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics

    + Determine areas of strength or Business Execution opportunity within defined scope of work

    + Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations

    + Utilize independent judgment to guide moderate risk deliverables

    + Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business

    + Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business

    + Collaborate and consult with leaders and executive management

    + Provide work direction to less experienced Strategy and Execution staff

    **Required Qualifications, US:**

    + 2+ years of Business Operations or Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    **Desired Qualifications:**

    + 1+ years' experience supporting technology projects and initiatives with high risk and complexity using Agile methodology

    + Experience developing relationships, partnerships and collaborating with other business and functional areas

    + Facilitation skills, including ability to facilitate and to influence decision-making and negotiating agreements amongst diverse, differing, and/or conflicting perspectives/priorities

    + Ability to communicate verbally and in writing to a broad audience, including enterprise partners at all levels within the organization

    + Experience handling several projects simultaneously and prioritizing time effectively

    + Problem solving and analytical skills with proven ability to turn findings into executable plans

    + Strong presentation and PowerPoint skills with the ability to present results of analyses and recommendations to senior leaders

    + 2+ years of Fraud & Claims experience working various levels of claims and with increased responsibilities

    + Process design or improvement experience

    + Project management experience

    + MS Office experience with Word, Excel, PowerPoint, and Visio

    **Job Expectations:**

    + Ability to travel up to 10% of the time

    **Location:**

    + 301 S. Tryon St. Charlotte, NC 28282

    + 2800 S. Price Rd. 2nd Floor Chandler, AZ 85286

    + Preferred locations listed above. Other core locations within the Wells Fargo Consumer & Small Business Banking Operations Fraud & Claims Management footprint may be considered. Relocation assistance is not available for this position.

    Job posting may come down early due to volume of applicants.

    **We Value Diversity**

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    **Company:** WELLS FARGO BANK

    **Req Number:** R-161435-1

    **Updated:** Thu May 19 11:01:52 GMT 2022

    **Location:** Chandler,Arizona


    Employment Type

    Full Time


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