Job description
Axiom Care is a fast-paced, rapidly growing substance abuse treatment and sober living housing provider with locations in the Phoenix metro area and Apache Junction. We primarily serve low-income and justice-involved individuals who are seeking to change their life for the better. We achieve this by offering multiple levels of care along with medical services, evidence-based professional counseling, case management, housing assistance, employment assistance, and more.

Job Summary
The Medical Office Receptionist will answer phones, greet patients, and coordinate with facility staff to move patients through a pre-determined schedule of intake events at facility.

Duties/Responsibilities
- Welcomes patients and visitors to the facility by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
- Answer incoming calls and keep an accurate log of all phone calls. Transfer calls to appropriate staff as necessary.
- Assists ill or distraught patients as necessary. Telephones transportation team or family members when necessary for transportation.
- Maintains reception area in a neat and orderly condition.
- Assists patients with insurance papers and billing questions.
- Open and sort office mail. Delivers outgoing mail to the post office at end of day.
- Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
- Complete various clerical and reporting duties as necessary.
- Take temperature of all incoming staff and visitors and record in a log.
- Assist with patient intake process as needed, include property inventory, patient orientation, and EMR onboarding.
- Computer filing into the electronic medical records system.
- Other duties as assigned by management.

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Required Skills/Abilities:
- Personality and demeanor to deal with the public and assist ill or distraught patients.
- Basic office skills such as typing and filing.
- Working knowledge of Microsoft Office (Excel, Word, Outlook, and Teams), timekeeping software, and basic computer navigation.
- Type at least 30 words per minute.
- Good organizational skills.
- Active CPR and First Aid certification
- Negative TB Test results within the past 12 months
- Team player
- Ability to write professional correspondence and reports free from grammatical and spelling mistakes.
- Ability to read, analyze, and interpret emails, letters, policies, and procedures.
- Valid Fingerprint Clearance card