**Description**

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**JOB SUMMARY**

The Global Security Cybercrime Investigations team supports the American Express brand, global business operations, and client trust from unlawful acts which may have been committed against the enterprise, customers, and colleagues. The Senior Special Agent in Cybercrime Investigations (AI) is responsible for gathering, analyzing, investigating, and disseminating actionable cybercrime and fraud intelligence for informed decision making globally.

The role also enhances the Company’s ability to manage and address artificial intelligence driven cybercrime threats through in-depth investigations of offenses committed by employees and third parties targeting Amex products, services, and systems.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

+ Conducts internal and external investigations of cybercrime with an artificial intelligence nexus, gathering and analyzing documentary evidence, and coordinating with local law enforcement as appropriate.

+ Conducts open-source intelligence gathering in support of cybercrime investigations against the enterprise, customers, and colleagues.

+ Ensures the availability of adequate and timely law enforcement support by establishing, developing, and maintaining strong day-to-day relationships within the law enforcement community and other government agencies.

+ Contributes to the longer-term reduction and control of fraud losses by presenting to law enforcement and service establishment representatives, as well as other security-minded organizations.

**QUALIFICATIONS REQUIRED**

**KNOWLEDGE / SKILLS**

+ Demonstrated record of success in conducting investigations into significant and/or sophisticated cases of financial fraud/cybercrime.

+ Working or academic knowledge of how artificial intelligence is leveraged by cybercriminals to commit fraud.

+ Strong understanding of machine learning principles, GenAI, and emerging GPTs that facilitate cybercrime.

+ Basic understanding of the fundamentals of finance and related transactions. Should have a working knowledge of data processing systems.

+ Able to assemble a case for prosecutors including the gathering of evidence, summarizing findings in well written professional reports and understanding the Company’s privacy code regarding the release of information.

+ Must have strong verbal and written communication skills, analytic writing, interpersonal collaborative skills, and the ability to communicate security and risk-related concepts to technical/non-technical audiences and the law enforcement community.

**EXPERIENCE**

+ Previous experience as a cybercrime investigator or analyst preferred.

+ 5 years’ working in one or more areas: machine learning/AI, investigations (fraud or cyber), cyber security operations, fusion center/SOC, or forensics.

+ Possesses the ability to review information to determine its significance, validate its accuracy and assess its reliability.

**EDUCATION / CERTIFICATIONS**

+ Bachelor's degree or equivalent combination of education and experience preferred.

**Qualifications**

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

**Job:** Security

**Primary Location:** US-Arizona-Phoenix

**Other Locations:** US-Utah-Salt Lake City, US-New York-New York, US-Florida-Sunrise

**Schedule** Full-time

**Req ID:** 24004913