+ Ensure all projects are delivered on time within the stipulated scope and budget

+ Lead the initiation and planning of a project and ensure technical feasibility

+ Ensure resource availability and allocation

+ Develop a detailed plan to monitor and track the progress of the project

+ Coordinate with internal and external parties for the flawless execution of projects

+ Manage relationships between clients and stakeholders

+ Measure project performance using appropriate project management tools

+ Perform risk management analysis to reduce project risks

+ Report and escalate to upper management as and when needed

+ Create and maintain a comprehensive project documentation

+ Support the capacity planning and allocation of resources to projects

+ Administration of project resources in Planview

+ First point of contact for projects when setting up governance, assignment of resources, and approving data deliverables on behalf of our team

+ Ensure effective project governance, to ensure delivery of the project and overall program/ portfolio objectives

+ Maintenance of our core governance assets (IRM, Data Dictionary)

+ Monitor compliance to governance with projects and hold project teams to account for required deliverables on time

+ Assessing the requirements of the BT Consumer business with respect to its operational use of our personalization and decisioning platforms (including Oracle Real-Time Decisioning) linking clearly to commercial priorities and our marketing acquisition and retention objectives

+ Assembling, coordinating, and directing a broad project team across multiple business functions to agree and deliver coherent and ‘fit-for-purpose' solutions on time and on-budget

+ Planning and prioritizing changes with the BT Programme Management Group (CPMG) to ensure we achieve the best possible time-to-maximum value

+ Be the first point of contact for non-BAU/non-low-impact changes that require end-to-end project management through the lifecycle into production and BAU – being a first point of escalation for relevant stakeholders.