**About this role:**

Wells Fargo is seeking a Senior Fraud & Claims Operations Consultant within Consumer & Small Business Banking providing coverage for CSBB Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.

**In this role, you will:**

+ Lead in investigative research, complete root cause data, and develop reports of highly complex fraud and claims transactions, policy violations, and unusual situations with high levels of risk within fraud and risk functional area

+ Contribute to large scale planning by leveraging the data received and performing detailed examination to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses or products

+ Conduct evaluation of moderately complex data to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses

+ Lead fraud risk assessments, impact assessments, and end-to-end control design

+ Lead fraud incidents from identification to containment, and engage relevant parties to ensure execution of appropriate control

+ Lead team in key project deliverables while leveraging solid understanding of business processes

+ Provide leadership within the team which could include mentoring and supporting experienced staff, acting as an escalation point, leading key projects and initiatives, or sharing technical knowledge proficiency

+ Collaborate and consult with leadership to develop controls to minimize fraud and claims portfolio risk

+ Guide key projects as well as initiatives and serve as a mentor for less experienced staff

**Required Qualifications:**

+ 4+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Effective communications skills and ability to communicate across all levels of the organization

+ Ability to lead and take lead/manage multiple projects and initiatives simultaneously

+ Project or product management experience

+ Experience with data analysis tools and creating reporting to drive clear conclusions

+ Experience advising, collaborating, and interacting with senior management and leaders

+ Demonstrated ability to make decisions, adapt to change, and recommend creative solutions

+ 2+ years of experience with SAS or SQL, or other data management, reporting and query tools

+ 2+ years of experience using data and analytics to inform and develop risk mitigation strategies

+ 2+ years of experience designing and optimizing complex SQL queries involving table joins and correlated sub-queries on large scale data tables

+ 2+ years of experience creating pivot tables and performing data analysis in Excel

+ Knowledge of Fraud and Claims processes

+ Banking and regulatory experience and knowledge

+ Advanced skills in Microsoft 365 (includes Excel, Words, PowerPoint, Access)

+ Technical proficiency in: SharePoint, Power Apps, MS SQL Server, Pega Cstar, Hogan, Tableau, Mainframe Macro, JIRA, Visual Basic, MS Visio

+ Analytical skills and experience with complex problem solving

+ Ability to work independently and make informed decisions

+ Experience using statistical methods to analyze data and experience developing predictive models

**Job Expectations:**

+ Candidate must be located within a commutable distance of the locations on the posting

+ Hybrid work schedule

**Posting End Date:**

3 Apr 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-355258-1

**Updated:** Mon Mar 25 00:00:00 UTC 2024

**Location:** CHANDLER,Arizona