Do you have a passion for leading a large team and providing the best in class experience? We need a strong leader to join our Collections Group. Our Collections group creates and delivers the right solutions by partnering with our customers to provide the right solutions for past due credit card accounts. Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

As a Collections Manager III - Credit Card Collections, you will lead a site of about 200 employees. You will drive performance, building a winning culture and lead important business initiatives for the firm. You will create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.

**Job Responsibilities:**

+ Develop and lead a site of collections specialists, Team Leaders and Division Leaders

+ Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.

+ Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.

+ Lead process improvement efforts across multiple sites to enhance business results and customers experience. Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement

+ Support and lead strategies to improve business results along with recommending and implementing enhancements to improve effectiveness and efficiency of services and systems

+ Identify ways to support Diversity and Inclusion

**Required qualification, capabilities, and skills:**

+ 10 years leadership experience

+ Previous financial experience

+ Strong knowledge interpreting and analyzing data

+ Experience leading large groups of at least 200 employees in a call center environment

+ Ability to influence internal and external business partners

**Preferred qualifications, capabilities, and skills:**

+ Collections experience preferred

+ Advanced proficiency with computer functions strongly preferred

+ Strong verbal and written communication skills

+ Relationship management

+ Bachelor's Degree

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans