Job Description

The Desktop Support Technician will be supporting the senior level executives in any hardware and software related issues. The person should be confident in troubleshooting both PC's as well as mobile devices. The environment is primarily a windows environment, but there is a growing MAC footprint that will be (phones, ipads, macbooks) . Some break/fix or rebuild responsibilities, as well as standard hardware and software troubleshooting, along with some ad hock migration / upgrade projects all will be apart of the scope of work. Utilize both service now as well as a 1-800 number to respond to tickets / inquiries as they come in. Given that this individual will be supporting and interacting directly with executives of a fortune 500 company, an extremely high level of professionalism, accountability, and communication is required. The incumbent will be going to the executives houses to troubleshoot and install / upgrade networks Most of network deployments has been done, but maintaining or troubleshooting or making changes. Long term doing installations for any net new. Hardwear refresh)

Any travel mileage can be expensed. A rental car will be provided for any travel over 300 miles. If they have to fly that would be expensed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

* Two+ years of Desktop support experience supporting both windows and MAC environments (heavy mac preferred)

* Ability to go on site

* Providing deskside support as well as 'remote in' support specifically with executives

* Experience supporting both laptops/computers as well as mobile phones (iphone)

* Having basic network installation knowledge.

* Ability to travel roughly 25-30% * Medical/Patient/Practice Software experience a plus

* Experience supporting Cisco Meraki devices and environments null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].