Job Description

Provide 2nd level network support on technical escalations from the IT Service Desk.

Provide immediate support on production issues with focus on immediate restoration.

Advocate for business client facing teams on issues requiring support and awareness.

Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met.

Monitor Remedy Incident queues with strategic prioritization of Incidents, track and provide updates to stakeholders as required.

Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate.

Coordinate Hardware change or maintenance with vendors and ensure completion.

Assists with supporting and recovering Distributed infrastructure, document and communicate actions in collaboration with teammates.

Build productive internal/external working relationships with peer level positions to ensure tasks are completed.

Collaborate with Engineers and Service Desk on items requiring training and knowledge management.

Maintains and increases technical knowledge by attending training sessions and establishing personal network.

Complete work assignments based on department priorities and system criticality.

Identify continuous service delivery opportunities to improve IT service readiness.

Identify and contribute improvement opportunities that align with services enabling business success.

Identify continuous service delivery opportunities to improve IT service readiness.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

Bachelors degree in Computer Science, or related discipline with an information technology focus or equivalent experience.

3-5 years of experience in a large 24x7 high availability data center operations environment (1000+ servers)

Possess specialized knowledge and understanding of network and server operating systems normally obtained through formal technical training.

Experience working with load balancers, to add/remove servers and/or service ports from load balancers.

Solid knowledge in network concepts; ability to configure NFS and NIS, use of basic network commands for troubleshooting/DNS validation and basic routing concepts.

A working knowledge of UNIX and Windows Server-based operating systems with strong background with paging and swapping, inter-process communication, devices and what device drivers do and file system concepts.

Fundamentals on writing scripts in some administrative languages (Perl, PowerShell).

Familiarity with Remedy/SmartIT or similar service management tools.

Strong problem solving and decision-making skills focusing on efficient service restoration.

Ability to pay close attention to details while performing technically detailed tasks.

IT management experience with process development and improvement.

Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)

A change agent and forward thinking, ability to influence team with continuous operational process and technology changes. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].