Job Description

This position provides daily operational support within the Bank's Command Center. Monitors and operates the mainframe, ATMs, network, and open systems to facilitate ongoing functionality and efficiency. Ensures online network, operation, and batch production schedules are continuously met. Responds to monitored events, incidents, and reported issues. Supports the assigned shift by facilitating workflow, overseeing hardware and software resources, and reducing operational risk. Provides technical assistance to Information Technology support staff and business personnel both inside and outside of normal operating hours.

* 40% Branch Support - Supports branch-related outages and incidents involving networks and ATMs. Facilitates maximum network availability and efficient operations for Bank branches through a variety of daily Command Center tasks.

* 30% Corporate Support - Responsible for monitoring and resolution or escalation of outages for Bank services and applications. Facilitates vendor access within systems and networks. Controls computer room security and supports monitoring tools and alerts. Assists in maintaining service management documentation and in support efforts for system mainframe.

* 20% Batch Processing - Monitors batch production job restarts, holds, submissions, releases, ordering, and analysis. Research, resolves, and escalates abnormal terminations. Monitors enterprise critical path batch schedule and reports accordingly.

* 10% Issue Resolution - Works closely with end users, vendors, and other involved parties in resolving incidents or escalating complex issues to the appropriate parties. Reports, tracks, and updates all issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

- 2+ Years tech experience with an associate degree or bachelor's Degree

- Must have intermediate knowledge of IBM Mainframe, ATMs, or Open Systems

- Intermediate experience in operating all computer equipment at a centralized data center including tape or disk library.

- Ability to be on call 24 hours a day, 7 days a week, on a rotating basis.

- Control M for mainframe, networking and incident management familiarity null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].