Job Description

The IT Desktop Support Technician is an important member of the IT Infrastructure team at one of our largest sustainability clients. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

Additional Details:

· Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems

· Responsible for executive level desktop support, requiring a higher level of service

· Utilizing Active Directory for user management and assigning users to Group Policy Objects

· Responding to and supporting the resolution of server and network issues with Tier 3 support

· Provide 1st level client support through our help desk ticketing system

· Recognizing and escalating more difficult problems to Tier 3 support

· Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365

· Use Remote Monitoring tools and call tracking to log and route tickets

· Imaging and Deploying Desktops and Laptops for end users

· Creating and maintaining client-related documentation

· Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers

· Participate in the maintenance, updates, planning and installation of client computers and application software

· Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes

· Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements

· Facilitate the deployment of new client computer systems and application integration to support business needs

· Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible

· Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

· 4 years of experience as an escalated point of contact supporting Windows OS including M365

· Experience Utilizing Active Directory for user management and assigning users to Group Policy Objects

· Experience documenting resolutions through IT Service Management Software, preferably service now

· Strong communication skills and a commitment to customer service at the executive level

Participate in after hours on call rotation as necessary for problem resolution, and project management/installations · An associate or bachelors degree in Information Systems or a similar field

· 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].