Regulatory Business Control Manager

Charlotte, North Carolina;Belfast, Maine; Plano, Texas; Richmond, Virginia; Phoenix, Arizona; Chandler, Arizona; Tampa, Florida; Chicago, Illinois; Newark, Delaware; Jacksonville, Florida

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The **Business Control Manager is part of the Regulatory Business Controls** team within the Retail Business Enablement & Controls organization. This position will be responsible for providing regulatory support and internal control discipline for Lending products, primarily for Mortgage Lending products. This position provides regulatory expertise and guidance for several regulations including, but not limited to, the Truth in Lending Act, including TILA-RESPA Integrated Disclosures (TRID); the Real Estate Settlement Procedures Act (RESPA); Fair Credit Reporting Act; Service Member Civil Relief Act; E-Sign; Americans with Disabilities Act; Homeowners Protection Act; Federal and State High Cost; Government Lending; as it relates to external exams, internal audits, issue and project engagement, assessments, monitoring and metric oversight and reporting. This role influences across multiple levels of management and provides direction to the front-line units. Incumbents typically have over 5+ years of risk management and/or FLU/ECF experience.

• Monitor and influence the control environment to drive adherence to regulatory requirements and enterprise standards

• Provide regulatory direction and SME support including assessments, impact analysis and implementation of regulation and policy changes

• Actively engage in process change initiatives to ensure solutions result in compliant outcomes with meaningful, sustainable controls

• Analyze compliance testing, monitoring reports, and other testing results to identify primary root cause of errors and escalate for remediation

• Interface with Global Compliance and Operational Risk (GCOR) and Legal partners to provide the business point of view on regulatory topics

• Identify issues and/or control improvements for remediation

• Perform assessments of compliance against regulatory requirements and enterprise policies

• Coordinate with partners and stakeholders to ensure end-to-end process engagement

• Provide audit and exam support

• Acts as an ambassador of the risk culture

**Required Qualifications:**

• Minimum of 5 years of relevant work experience with a working knowledge of lending regulations, as well as lending processes

• Ability to read and understand complex matters, anticipate risks, and summarize key information

• Demonstrated ability to think strategically and execute tactically.

• High attention to detail and strong organizational skills with the ability to prioritize requests and workload accordingly.

• Ability to read and understand complex matters, anticipate risks, and summarize key information

• Influence horizontally and vertically across the organization and diverse audiences

• Strong written and verbal communication skills

• Self-starter with excellent anticipation skills, problem solving, follow-up

• Demonstrated dependability and ability to act with a sense of urgency

• Ability to interact with people at all levels of the organization

• Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment

• Ability to work in a fast paced and complex environment

• Ability to deal with sensitive data and maintain confidentiality

• Ability to identify risks and ways to mitigate those risks

• Exhibits strong relationship management and interpersonal skills

**Desired Skills:**

• 8+ years of risk management or business control experience

• Mortgage lending regulation expertise, specifically related to Truth in Lending (TILA), and Real Estate Settlement Procedures Act (RESPA)

• Process Improvement and six-sigma and/ or data analysis experience

• Capable of performing complex analyses and formulating solutions independently

• Experience with root cause analysis

• Experience working with internal and external auditors

**Enterprise Job Description:**

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

**Responsibilities:**

+ Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

+ Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

+ Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

+ Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

+ Performs QA activities including executing on controls, managing cases, and reporting results

+ Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

+ Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

**Additional Skills Used:**

+ Controls Management

+ Issue Management

+ Monitoring, Surveillance, and Testing

+ Quality Assurance

+ Risk Management

+ Analytical Thinking

+ Attention to Detail

+ Critical Thinking

+ Problem Solving

+ Written Communications

+ Decision Making

+ Innovative Thinking

+ Prioritization

+ Recording/Organizing Information

+ Research

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .