**Description:**

**Role & Responsibilities include but are not limited to:**

The IT Analyst will be part of an IT team that supports three Hyatt resort properties in the Scottsdale/Phoenix area. The role will primary focus on the day-to-day availability and functionality of IT systems in a particular hotel and resolve standard user issues by troubleshooting end users' problems using ServiceNow ticketing system and hotel's IT knowledgebase. The IT Analyst will also help support the IT Director, as needed, with projects and support with the other hotels in the cluster.

The IT Analyst is responsible for overseeing all computing technology associated with property applications, point of sales, desktop hardware, networking and computing services at the resort. They will provide maintenance and support for desktop and laptop computers, mobile devices, and provide end-user support for hardware and software problems. Installs, maintains, repairs, administers and troubleshoots equipment and software necessary for smooth operations and company compliance. This role is full-time on-property role and is part of a cluster program with 3 Resort properties. While focused primarily on one property, the IT Analyst will be expected to occasionally work at different Hyatts within the area to accommodate for things like other employees’ vacation and sick time.

**Essential Functions:**

+ Identifies, diagnoses and resolves problems with desktop hardware, applications and networking.

+ Configures and deploys end-user desktop hardware, software and peripherals.

+ Installing and maintaining hotel IT hardware and software

+ Ongoing support and maintenance of the local area networks.

+ Setup computer software and hardware for new/existing staff, including new user accounts.

+ Ensure acceptable performance in computing and network systems.

+ Network Cabling repair and maintenance

+ Monitor server performance, disk space, error logs, and backups of critical systems.

**The Hotel**

Set amidst flowering cactus and framed against the majestic McDowell Mountains, our Arizona destination resort is surrounded by adventures and miles from the ordinary. Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch features 493 rooms and suites with balconies and terraces offering breathtaking sunsets, mountain, or golf course views. Our property offers a state of the art Spa, 2.5-acre water playground complete with a sand beach and 3-story high-speed waterslide, private golf course, and nightly entertainment.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

**Qualifications:**

· 2 years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment.

· Good analytical and problem-solving skills, effective strategic planning and organization, ability to multi-task and prioritize

· Self-motivated and capable of working unsupervised

· Excellent communication and customer service skills. Ability to interact with other colleagues in a professional and friendly manner

**Skills**

· Windows Server 2016-2022, Windows 10 and 11

· MS Office, o365

· Basic network understanding: Ip addresses, domains, gateways, subnet masks, VLANs, fiber and copper cabling

· POS and EMV hardware support

· Hospitality System Support – PMS, Key-making systems, in-room guest entertainment support

**Benefits & Perks**

· Opportunities to work around the world with Hyatt Hotels and Resorts

· Discounted & Complimentary Hotel Room Nights

· Enjoy free employee meals in our employee dining hall

· Free covered parking

· Medical Dental and Vision Insurance (Full-time colleagues)

· Retirement savings plan

· Excellent training and professional development

· Tuition/Wellness reimbursement, up to $1,000 a year!

· Employee Stock Purchase plan

· Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

**Our Values:** Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

**About The Hiring Process**

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

_Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law._

**Proof of eligibility to work in the United States is required, as well as a completed background check.**

**Primary Location:** US-AZ-Scottsdale

**Organization:** Hyatt Regency Scottsdale Resort and Spa

**Pay Basis:** Hourly

**Job Level:** Full-time

**Job:** Technology

**Req ID:** SCO005519

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.