**About this role:**

Wells Fargo is seeking a **Senior** **Business Accountability Specialist** to join our Home Lending Issue Management Team within Consumer Lending.

The **Senior Business Accountability Specialist** will serve as the right-hand to our Issue and Corrective Action owners ensuring that each Issue is appropriately understood and scoped, a thorough root cause and customer impact analysis is conducted and that the corrective actions designed to address the risk result in complete and sustainable controls. This role is responsible for ensuring on time implementation of the corrective actions by managing implementation activities, ensuring key decisions are made timely and has responsibility for the oversight of sustainability monitoring and audit validation activities.

Learn more about the career areas and lines of business at www.wellsfargojobs.com .

**In this role, you will:**

+ Lead or participate in moderately complex initiatives and deliverables within business and contribute to large-scale, cross-functional planning related to mitigation of current and emerging business risk issues and concerns

+ Assess, analyze, and design moderately complex controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring

+ Independently make decisions and resolve moderately complex issues while leveraging solid understanding of the business's functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; lead peers and key business partners to meet deliverables and drive new initiatives

+ Collaborate and consult with peers, colleagues, and mid-level managers to address current and emerging risks associated with business activities and operations, and provide guidance or support in interpreting, developing, and implementing risk-mitigating strategies.

+ Partner with peers and the business in interactions with external parties to support appropriateness and timeliness of response, and effectiveness of communications and materials.

+ May serve as a mentor for lower-level staff.

**Required Qualifications:**

+ 4+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Excellent verbal, written, and interpersonal communication skills.

+ Experience in Home Lending Operations - Fulfillment (sales, processing, underwriting, closing, and funding), Title Operations, and/or Mortgage Servicing

+ Experience conducting Policy Assessments

+ Home Lending Servicing Issue Management experience

+ Ability to implement a solution and communicate, in clear business terms, the benefits of the proposed risk management approach

+ Strong risk management and compliance skills

+ Ability to develop improvement processes and implementation strategies to ensure business continuity/contingency plans

+ Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution

+ Experience conducting root cause analysis for data-driven process-related improvements

+ Ability to perform reporting responsibilities while collaborating with other business partners in order to create reporting, analyze data and research and respond to any reporting issues

+ Experience leading moderately complex initiatives across multiple lines of business and processes and managing in a matrixed environment

+ Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

+ Knowledge and understanding of Risk and Control Self-Assessment (RCSA) processes.

+ Meeting facilitation experience in leading discussions that result in consensus and commitment

+ Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

+ Ability to quickly and accurately execute tactical deliverables.

**Job Expectations:**

+ This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

+ This position offers a Hybrid work schedule

Position is Not eligible for Visa Sponsorship

**Posting End Date:**

8 May 2024

***Job posting may come down early due to volume of applicants.**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

**Company:** WELLS FARGO BANK

**Req Number:** R-327693-2

**Updated:** Tue May 07 00:00:00 UTC 2024

**Location:** CHANDLER,Arizona