It's fun to work in a company where people truly BELIEVE in what they're doing!

_We're committed to bringing passion and customer focus to the business._

**Job Summary:**

We're seeking an AI Integration Specialist to drive innovation and efficiency within our customer office. Your primary focus will be to leverage your AI expertise and business acumen to identify and implement AI solutions that enhance our customer experience and streamline operations. This is an exciting opportunity to be at the forefront of our AI strategy, bridging the gap between technical capabilities and real-world business applications.

**Key Responsibilities:**

+ **Stakeholder Collaboration:** Work closely with our premium services teams to identify areas for AI implementation, gather requirements, and define clear objectives.

+ **AI Integration:** Seamlessly integrate AI solutions (primarily Amazon Q) into existing systems and workflows, leveraging APIs to build connections with our services teams' tools.

+ **Solution Development:** Translate business requirements into AI-driven applications, utilizing prompt engineering techniques to optimize model performance.

+ **Technical Implementation:** Assist in the development and deployment of scripts and applications to embed AI into our processes, utilizing your Python programming skills.

+ **Cross-functional Partnership:** Collaborate closely with Proofpoint's AI/ML team to ensure alignment and support for AI initiatives within the customer office.

+ **AI Adoption:** Drive AI adoption across customer-facing teams through targeted support, guidance, and showcasing the value of AI solutions.

+ **Data Strategy:** Identify opportunities to enhance our data strategy, ensuring data quality, accessibility, and governance for optimal AI performance.

+ **Continuous Improvement:** Monitor AI solution performance, gather user feedback, and identify areas for improvement.

+ **Industry Knowledge:** Stay current with the latest AI trends and technologies, particularly in Generative AI and customer service.

**Required Qualifications:**

+ 4-year college degree in a business, technical, or related field.

+ 3+ years of experience in a technical or business analyst role, demonstrating strong analytical and problem-solving skills.

+ Deep understanding of Generative AI, including its challenges, impacts, and capabilities.

+ Proficiency in prompt engineering techniques and Python programming.

+ Familiarity with conversational AI platforms like Amazon Q or ChatGPT.

+ Strong business acumen, able to identify process improvement opportunities and articulate the business value of AI solutions.

+ Excellent communication, collaboration, and organizational skills.

+ Proven ability to influence, negotiate, and navigate in a corporate environment.

+ Self-starter with a strong ability to multi-task and prioritize independently.

**Preferred Qualifications:**

+ Prior experience implementing Generative AI to drive business efficiency.

+ Understanding and experience working with customer-facing teams, such as professional services or customer success.

\#LI-Remote

_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

**Base Pay Ranges:**

SF Bay Area, New York City Metro Area:

Base Pay Range: 128,940.00 - 202,620.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 106,750.00 - 167,750.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 96,320.00 - 151,360.00 USD

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

To view additional awards, please visit www.proofpoint.com/us/news#awards

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

+ Build and enhance our proven security platform

+ Blend innovation and speed in a constantly evolving cloud architecture

+ Analyze new threats and offer deep insight through data-driven intel

+ Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.