**Call Center/Customer Service**

**Security & Fire Protection Services Emergency Dispatcher B** Mesa, AZ Posted: 5/12/2025

Job Description

Job ID#:

211325

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Duration:

26

Shift:

1

**PDS Defense, Inc. is seeking a Security & Fire Protection Services Emergency Dispatcher B, in Mesa, AZ. Job ID#211325**

**Job Description:**

The highly skilled Emergency Dispatch team supports Security and Fire operations and enables production across the domestic United States (US), we deliver this unique capability through our exceptional talent.

The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule to include night shifts.

Position Responsibilities:

• Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic

• Provide approved Pre-Arrival Instructions according to policies and procedures

• Make required and requested notifications

• Perform in a team environment

• Support training and Standard Operating Procedures (SOP) formulation as needed

• Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)

Basic Qualifications (Required Skills/Experience):

• 1+ years of experience multi-tasking and working in a team environment

• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)

• Willing to work variable shifts, including days, nights, weekends, and holidays

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or equivalent work or military experience

• 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection

• Experience working under stressful situations in a collaborative team environment

• Experience taking ownership of actions and mistakes

• Experience accepting and implementing constructive criticism and feedback

• Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)

• Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio

Education / Experience:

Education/experience typically acquired through basic education (e.g. High School

diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate)

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

**VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled**

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.tadpgs.com/candidate-privacy/** or **https://pdsdefense.com/candidate-privacy/**

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled