Quality Assurance Specialist
Description: The Quality Assurance Specialist (QA) at Y.E.S. The Arc ensures the accuracy and proper documentation of services provided to members. This role aligns with the organization's philosophy of maximizing growth and independence for each member. The QA Specialist reports directly to the Executive Director.
Duties:
• Ensure the health, safety, and well-being of members.
• Promote respect and choice for members.
• Draft and implement quality assurance policies and standards.
• Conduct internal audits and investigate complaints.
• Collect and analyze quality data to identify improvement areas.
• Coordinate and support external audits and inspections.
• Monitor risk management and compliance with regulatory requirements.
• Maintain a clean and safe environment for members.
• Attend mandatory meetings and trainings.
Requirements:
• High school diploma or GED.
• Experience in quality inspection or auditing.
• Professional demeanor with strong communication skills.
• Time management, organizational skills, and attention to detail.
• Ability to work independently and handle multiple tasks.
• Strong computer skills (Word, Excel, Outlook).
• Valid Arizona Driver's License and clean driving record.
• Ability to pass drug and alcohol testing.
• Must pass Background check.
• Knowledge of relevant regulatory requirements.
• Ability to handle potentially volatile situations calmly.
Training Requirements:
• Employee Orientation
• Y.E.S. The Arc Policies and Procedures
• Article IX, Prevention and Support
• CPR and First Aid
• Client Orientation, Seizure Management
• Incident Reporting, Medication Overview
• Wheelchair Loading, Writing and Implementing Measurable Outcomes
Schedule:
• Monday – Friday, 8 AM - 5 PM with a one-hour lunch break. Hours may
vary based on needs outside normal business hours.
Pay:
• $18.00 - $22.00 per hour DOE