As a Sr Customer Experience Specialist here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams to ensure the best customer experience. You will respond to inbound customer calls and emails regarding order inquiries regarding ship dates, problems, order changes, repairs, and RMA's. You will assist other customer service associates with administrative duties. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.

You will respond to inbound customer calls and emails regarding order inquiries regarding ship dates, problems, order changes, repairs, and RMA's. You will assist other customer service associates with administrative duties.

**KEY RESPONSIBILITIES**

· Order Processing

· Processing Returns

· Customer Invoicing

· Prepare Forecast Reports

· Administrative Support

**YOU MUST HAVE**

· High School Diploma, or equivalent. Some experience in the field.

· Customer service experience

· Advanced English level

· An attention to detail

**WE VALUE**

· Previous experience with SAP

· A bias for action

· An ability to work in a team

· A commitment to discovering ways to improve service

· An ability to work with limited direction

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.