**The future is what we make it.**
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
We have an opportunity for an **Customer Support Management Professional** to join our team in **Bucharest** .
**KEY RESPONSIBILITIES:**
+ Facilitating Communication and Assistance: Support existing business units in comprehending the migration process to the centralized ERP system through effective communication and guidance.
+ Developing Data Governance and Cleansing Processes: Establish a comprehensive data governance, implement cleansing actions, and initiate the cleaning of Customer Master Data.
+ ERP Deployment Scorecards: Manage ERP deployment scorecards to monitor and evaluate data quality & performance. · Leading Centralization and Standardization Projects: Lead projects aimed at enhancing centralization, standardization, and automation of customer master data activities to improve data quality and key performance indicators (KPIs).
+ Generating Monthly Data Quality Reports: Create and distribute monthly reports and scorecards on data quality along with actionable recommendations to enhance overall process efficiency.
+ Providing Cross-Functional Training: Deliver cross-functional training sessions and act as a key point of contact for inquiries related to customer master data.
+ Leading Customer Experience Improvement Initiatives: Oversee projects and initiatives dedicated to driving improvements within the other functions
+ Delivering Reports as Requested: Generate reports as requested by supervisors or management to support decision-making processes. Applying MOS: Create and Implement Management Operating System, uphold quality standards, and ensure process compliance in daily operations.
+ Highlighting Process Deviations: Identify any deviations or exceptions in processes, promote best practice sharing, and initiate opportunities for process improvements. Resolving Data Integrity Issues: Address and resolve existing problems related to data integrity and compliance, providing strategic solutions for future reference.
+ Participating in Integration Projects: Actively engage as a member of assigned integration projects that involve master data changes to ensure cohesive transitions.
**QUALIFICATIONS:**
+ Bachelor’s Degree Experience
+ Several years’ experience in data / systems management. SAP knowledge essential.
+ 3+ years Customer Support experience
**We offer:**
+ Competitive Salary regularly increased based on your performance
+ Enjoy 25 vacation days per year, plus extra days off for life's special events
+ We provide meal vouchers
+ Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
+ Medical Insurance Plan paid by the company
+ Christmas and Easter bonuses
+ Recognition & referral bonus programs
+ Comprehensive induction, ongoing training and development to set you up for success
+ In-house and external learning platforms (Udemy) to continue to expand your skills
+ Work experience opportunities to help you grow your career with us
+ Global employee networks to help you connect and grow
+ Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
+ In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
+ Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
+ Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
+ Frequent Employee Engagement activities fostering an inclusive and diverse work environment
+ 3 + 2 hybrid work arrangement to support your work-life balance
+ Flexible working hours
+ Fresh fruit days in the office
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
\#LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.